Identity Defense Identity Theft Protection Review (2024)

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How Identity Defense Works

Identity Defense protects your online financial and other personal information from fraudsters. Delivered via a cloud-based service, Identity Defense:

• Monitors and protects your accounts and personal information
• Alerts you of any suspicious activity detected on them
• Helps you recover from any financial losses sustained as a result of identity theft

Using artificial intelligence by IBM Watson, Identity Defense monitors and protects your online identity around the clock. IBM Watson’s AI has the capacity to continually scan billions of data sources for the use of your personal details. This allows Identity Defense to keep an eye on your accounts and other personal information 24/7. 

It monitors financial accounts, credit scores, dark web activity, and social media sites for events such as:

• Attempted credit applications in your name
• Changes to a bank account
• Use of your credit card details, social security number, health insurance ID, or passport
• Use of your personal details including date of birth, email, and mailing address

If your accounts or personal information are compromised, Identity Defense instantly notifies you, so you can act immediately and protect your identity from the threat. It also offers stolen funds reimbursement for financial losses resulting from identity theft. 

Identity Defense’s plans cater to both individuals and families and provide different levels of protection depending on your needs and financial circumstances.

What Does Identity Defense  Watch Out For

Identity Defense offers 3 tiers of coverage, providing increasingly comprehensive layers of protection against the threat of identity theft. All 3 plans include up to $1,000,000 in identity theft insurance to compensate for stolen funds. 

Identity Defense’s Essential plan includes:

• Dark web monitoring to track any of your personal information that appears on the dark web
• High-risk transaction monitoring to detect any suspicious activity on your accounts

The Plus plan includes the features of an Essential Plan as well as:

• 3-bureau credit monitoring (Experian, Equifax, and TransUnion)
• Monthly credit score check
• Address monitoring, for both home and business

The Complete plan offers the most comprehensive coverage. In addition to all of the above features available under both the Essential and Plus plans, it includes:

• Yearly credit report and scores
• Social media monitoring for platforms including Facebook, Twitter, LinkedIn, and Instagram
• Bank account takeover monitoring in the event someone tries to access your accounts

What Can Identity Defense Do If My Identity Is Stolen?

In the event your identity is compromised, Identity Defense offers up to $1,000,000 in identity theft insurance and stolen funds reimbursement coverage. 

While this figure is fairly standard across the industry, it’s reassuringly available with each of Identity Defense’s plans, including the entry-level Essential plan.

How Easy Is It to Use?

Identity Defense is cloud-based, so it’s easy to access and use via its website. The sign-up process is straightforward, requiring customers to provide basic identity information including their address and social security number in an online form.

Identity Defense Customer Support

Identity Defense has a US-based client care center available:

• Monday - Friday from 8am-11pm EST
• Sunday from 9am-6pm EST

The client care team is contactable by phone or email.

Identity Defense Pricing

Identity Defense offers 3 tiers of payment plans for both individuals and families. Each plan includes up to $1,000,000 in identity theft insurance. Identity Defense appears to regularly offer discounts on its family plans. 

Identity Defense Alternatives

How Identity Defense Compares to Other ID Theft Protection Services

Bottom Line

Identity Defense is one of the most affordable solutions currently on the market for protection against identity theft, offering different levels of protection to suit your needs and budget.