Top10.com Staff
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.
September 3, 2023
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0 min
Average annual premium
$475-$745
Contractors
Choose your own contractor
Service call fee
$50 or $100
America’s Preferred Home Warranty Pros & Cons
Pros
Customizable service fee and premium
Affordable optional add-ons
Ability to choose your own contractor
Cons
Only offers a single type of base coverage
More expensive than other options
America’s Preferred Home Warranty at a Glance
9
Editorial ScoreContractor Network
Choose any technician, work with a licensed contractor you know or trust that arrives on your schedule
10.0
Plans
Standard coverage plan, upgrade to Premier Plan, individual upgrades for additional refrigerators, sprinkler systems, etc.
9.0
Response Time
Response time depends on technician you choose
8.0
Customer Service
Fill in online form, call (800) 648-5006 or email APHWOffice@APHW.com 24/7/365 or check the blog and tips sections
10.0
Offers
No sales, no free month
8.0
America’s Preferred Home Warranty at a Glance
What is America’s Preferred Home Warranty?
America’s Preferred Home Warranty (APHW) is a home warranty provider that has been operating for over 20 years. The company can provide coverage for owners of single-family homes, condos, townhouses, and even multi-family units.
While home insurance covers unexpected events or accidents, a home warranty helps to protect your appliances and/or systems as they age. Without a home warranty, you could be on the hook for hundreds or even thousands of dollars if something like your air conditioner, oven, or electrical system suddenly stops working due to age or regular wear and tear.
America’s Preferred Home Warranty features
APHW offers one basic type of home warranty coverage, along with some optional add-ons.
| Item | Included in Basic Coverage? | Optional Add-On |
|---|---|---|
Central air conditioning | Yes | - |
Refrigerator | Yes | - |
Attic & exhaust fans | Yes | - |
Sump pump | Yes | - |
Heating system | Yes | - |
Washer/dryer | Yes | - |
Electrical system | Yes | - |
Roof leak repair | Yes | - |
Water heater | Yes | - |
Garbage disposal | Yes | - |
Plumbing | Yes | - |
Ductwork | Yes | - |
Built-in dishwasher | Yes | - |
Built-in microwave | Yes | - |
Stoppages | Yes | - |
Humidifier | Yes | - |
Built-in oven | Yes | - |
Septic system | Yes | - |
Exterior water & sewer line | Yes | - |
Premier plan | - | Yes |
Additional refrigerators | - | Yes |
Gas fireplace | - | Yes |
Inground pool/spa | - | Yes |
Premium/saltwater pool/spa | - | Yes |
Sprinkler system | - | Yes |
Termite control | - | Yes |
Water softener | - | Yes |
There is a home entertainment and technology plan available for $199 a year. It protects things like TVs, computers, tablets, gaming systems, printers, wearables, and home theater systems.
Is America’s Preferred Home Warranty Safe and Reliable?
APHW has been around for over two decades and has thousands of positive online reviews. It is available in every state excluding California and has an A+ rating with the Better Business Bureau.
Regarding safety, the company protects your personal information by restricting access and training employees to safely handle sensitive information. It uses electronic, physical, and procedural safeguards to protect your information.
The privacy policy on its website details the information the company collects, why it is collected, how it's collected, and who it is shared with.
How America’s Preferred Home Warranty Works
To get started with APHW, you purchase the plan that works best for your needs. Then, if an item that is covered in your plan requires repairs or replacement, you can make a claim online or on the phone in minutes.
Next, you’ll have to schedule a contractor to diagnose the problem and provide a quote to APHW. Once the company provides approval, the work can begin. When it comes time to pay, APHW will reimburse you for the cost or pay the contractor directly.
How to Get Started With America’s Preferred Home Warranty
To start with APHW, you can request a quote online or over the phone. If you opt to reach out online, you must fill out a quote form. The form asks for the following details:
First and last name
Phone number
Email address
Address
City
State
Zip code
After you submit the form, a representative from the company will reach out to you and go over your options. Then, you choose the right one and complete your purchase. The whole process is easy and quick.
America’s Preferred Home Warranty Customer Service
If you have any questions or concerns, call the company at 800-648-5006 or email at APHWOffice@APHW.com. There is also an online contact form, but no live chat.
APHW doesn’t publicly state its hours of operation for customer service, and it doesn’t make any promises about email response time. However, when I gave the company a call on a Friday morning at 9 AM CT, I was connected to an agent in seconds.
Finally, the company has a helpful FAQ section and a blog reviewing several valuable tips for homeowners.
How to Cancel or Pause an America’s Preferred Home Warranty Subscription
If you want to cancel your home warranty, you need to reach out to APHW via phone call or email. There is a full 100% refund if you cancel within the first 30 days of your purchase.
However, if you cancel outside of your first 30 days or if you made a claim in your first 30 days, you will receive a prorated refund minus any paid claims. You will also have an administrative fee taken from the refund, which will not exceed 10% of the contract fee.
Is There an America’s Preferred Home Warranty App?
APHW has an app called Real-Pro that is designed for real estate professionals. It lets agents manage and order home warranties, share contracts, make payments, order marketing supplies, review warranties, and more. The app is straightforward, easy to navigate, and features an intuitive layout.
America’s Preferred Home Warranty Pricing
How Much Does America’s Preferred Home Warranty Cost?
APHW has one basic type of coverage with two plans. The first plan will cost between $54.92 and $62.08 a month, depending on your location, and has a service fee of $50.
For the other plan, you will pay between $50.75 and $57.42 a month, with a service fee of $100.
| Basic Plan with $50 deductible | Basic Plan with $100 deductible | |
|---|---|---|
Cost Per Month | $46.58-$62.08 | $42.42-$57.42 |
Service fee | $50 | $100 |
The exact monthly cost for each plan depends on which state you live in. APHW’s website has a pricing page that lets you enter your Zip code and see the pricing in your area. For example, in Texas, the Basic plan with a $50 deductible will be $59.08 a month and the $100 deductible plan is $54.92 monthly.
If you prefer a lower service fee, the first plan will be right for you, but if you value a lower monthly cost, the second plan with the $100 deductible might make more sense. In general, APHW is a little more expensive than other companies in the industry.
Optional add-ons
APHW offers optional add-ons to extend your coverage. The cost for these add-ons is fixed and doesn’t change from state to state as premiums do. Here is a look at the pricing for each of the add-ons.
Premier plan - $16.58 a month
Additional refrigerators - $4.58 a month
Gas fireplace - $4.58 a month
Inground pool/spa - $18.33 a month
Premium/saltwater pool/spa - $33.25 a month
Sprinkler system - $4.58 a month
Termite control - $4.58 a month
Water softener - $7.92 a month
America’s Preferred Home Warranty Alternatives
How Does America’s Preferred Home Warranty Compare to Other Home Warranties?
Here is a brief chart that compares APHW to some of the other leading home warranty providers.
| APHW | Choice Home Warranty | Select Home Warranty | American Home Shield | |
|---|---|---|---|---|
Average annual premium | $475-$745 | $476-$660 | $432-$756 | $500-$700 |
Contractors | Choose your own contractor | 15,000 in network | 10,000 in network | 17,000 in network |
Service call fee | $50 or $100 | $75-$125 | $60-$75 | $75-$125 |
Service requests | 24/7 phone and online | 24/7 phone and online | 24/7 phone and online | 24/7 phone and online |
America’s Preferred Home Warranty vs Choice Home Warranty
APHW and Choice Home Warranty both offer 24/7 service requests online and over the phone, but Choice Home Warranty has generally lower premiums. Choice has a healthy amount of contractors in the network, but APHW allows you to choose your own, so you have unlimited choices. APHW also offers lower service call fees.
America’s Preferred Home Warranty vs Select Home Warranty
Compared to Select Home Warranty, the premiums of APHW are quite a bit higher on the lower end but a little cheaper on the higher end. Both companies offer around-the-clock service requests and have fairly similar service call fees. Select Home Warranty’s 10,000-contractor network is decent, but you don’t need to worry about in- or out-of-network contractors when working with APHW.
America’s Preferred Home Warranty vs American Home Shield
Both APHW and American Home Shield, provide service requests any time of the day, but APHW will normally charge you less for each call. When it comes to premiums, APHW is more expensive across the board. American Home Shield has a large contractor network of 17,000, but this doesn’t provide the same level of freedom as APHW, which lets you choose your own.
Bottom Line (Is America’s Preferred Home Warranty Worth It?)
I believe APHW is a good choice for homeowners looking for a home warranty. While the premiums can be a little higher than other options, the ability to choose your own contractor is a great touch.
The company provides plenty of add-ons to customize your policy, and getting started is straightforward. I like how APHW makes its premiums available online and shares plenty of information about its coverage so you can make an educated decision. It has a long history of reliable service, and canceling your plan is straightforward if you feel it’s not right for you.
Have a QuestionHow much does APHW cost?
APHW costs between $609 and $745 annually. The exact price will depend on your location and which of the two plans you choose.
Does APHW cover mold?
No, APHW does not cover repairs required because of mold.
How do I know I can trust this review?
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Top10.com Staff
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.
