AFC Home Club Review

Top10.com Staff

In a Nutshell

AFC Home Club distinguishes itself by including additional lifestyle benefits in its home warranty plans. Customers can earn online retail benefits, Resturant.com gift cards, and more. Customers enjoy peace of mind that comes with the Emergency Alert Network. All of this on top of an extensive contractor network and one of the industry’s highest claim limits have earned AFC top ratings.

pros

  • No home inspection required before joining
  • Appointments set within 8 hours

cons

  • Limited terms & conditions info
  • Little maintenance requirement details

AFC Home Club AFC Home Club Visit Site

Highlights

  • $2,000 claim limit per appliance - higher than most competitors
  • No coverage caps on HVAC systems
  • Additional benefits such as the Retail Rebate & Restaurant.com programs
  • Contractor appointments made within 8 hours

Coverage

AFC Home Club offers 3 basic levels of home warranty - Bronze, Silver and Gold. All plans include the Retail Buyers Rebate scheme, the Restaurants.com program and the emergency alert network.

A basic Bronze plan covers only a water heater, air conditioning and heating systems. This is a solid option for landlords whose tenants have their own appliances. Silver is a more appliance based plan which includes the washer and dryer, oven, range, dishwasher etc.

The Gold plan is the company’s most comprehensive option. It includes not only the basic systems and appliances from the Bronze and Silver plans but also the telephone, electrical and plumbing systems. Additional items such as septic tanks can be added to any plan for an additional premium.

Terms and Conditions

Full terms and conditions are not explicitly laid out on the AFC website but information about some areas can be found in the FAQ section. For example - there is a standard $60 service fee, pre-existing conditions are not covered, and there is a plan claims  limit of $2,000 per appliance.

In order to obtain a full policy with terms and conditions laid out, you must contact customer service.

Packages and Plans


Gold Plan

Silver Plan

Bronze Plan

Dryer


Washer


Refrigerator


Water Heater

Oven


Range


Stove


Dishwasher


Garbage Disposal


Garage Door Opener


Air Conditioning


✔ - 1 UNIT

Heating


Electrical



Plumbing



Ductwork



Telephone Wiring



Additional Coverage Options are available for extra fees:

  • Pools, spas, pumps, vacuums, freezers, septic systems and specialized duplex, triplex, quadplex protection.

Pricing is entirely quote-based. Factors that will affect the price of a quote include house size, property type, and state. Service charges are normally around $60 per call-out, but again, vary by state.

What AFC covers
What AFC Home Warranty covers

Customer Service

AFC has a well thought out website with a great deal of information about the company. Warranty holders can submit claims by telephone 24/7 or by using the online claim form.

Whichever way you submit a claim, AFC makes a commitment to having an authorized service center contact you within 8 hours, during normal business hours, and arrange for a mutually convenient appointment time. Many of the customer reviews on its site and on other sites mention the fast and efficient service received.

The AFC Home Club website also has an FAQ section and reviews from existing customers.

Contractors

An extensive network of local, well established contractors is available to speedily meet customer needs. Committed to customer satisfaction, AFC Home Club uses trusted contractors that are often already known to the warranty holder.

A number of reviews from around the web, mention how happy customers have been to open the door and to find themselves face-to-face with a local contractor they have used previously - before taking out an AFC warranty.

Transparency

America’s First Choice Home Club prominently displays its ‘Better Business Bureau’ membership and ‘B’ rating. When you visit the Better Business Bureau you can read user reviews and view the comments made by AFC Home Club in response. The company is reported to make every effort to resolve all issues and are happy for potential customers to read about the times that things haven’t quite gone as well as it should. There is also a reviews section on the AFC Home Club website.

AFC Home Club AFC Home Club Visit Site

Bottom Line

America’s First Choice Home Club is unique in not requiring personal details to obtain a quote. With its ‘Better Business Bureau’ accreditation, the retail benefits program, emergency alert network, and Restaurant.com gift card program it offers many additional benefits not found with other home warranty companies. AFC Home Club also take the time to openly address customer dissatisfaction detailed on the Better Business Bureau site.

About America’s First Choice Home Club

America’s First Choice Home Club was founded by a group of experienced home warranty professionals who wanted to provide a better kind of service and ensure their customers never had to worry about the costs of home repairs. A Better Business Bureau accredited business since Feb 2015, AFC Home Club has made a commitment to put their customers’ experiences at the top of their list of priorities.

Regions served: United States

Frequently Asked Questions
How much does AFC Home Club cost?
-
+
AFC Home Club does not have set rates and quotes on the premium depend on factors such as the size, type, and location of the home. Service fees for AFC are around $60 per claim but may vary depending on location.
What is AFC Home Club best for?
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AFC Home Club is best for homeowners looking to protect themselves from having to pay expensive repairs and replacements on common household appliances and systems that may break or malfunction.
What is the deductible for AFC Home Club?
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Though there is no set fee and the price may vary based on your location, the average service fee for AFC is $60 per claim.
Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

AFC Home Club customer reviews

Based on 19 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

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Top Reviews

Marc, WI
a year ago

Ease of use

Brand satisfaction

Value for money

Service quality

No issues with a claim that we had with several appliances that we're covered under the warranty

Brandi, KY
a year ago

I LOVE the customer service we have received. We've only filed one claim, and they've been super helpful. Unfortunately, the company they sent has not been great about the actual repairs.

Bryonna, CA
7 months ago

Their service is pretty good and very easy to use but yet their customer service could be much better overall. I think they could improve their service and I will say they are a 10/10 over all.

AshleySmith, VA
10 months ago

They were pretty good when they came, but it took forever for them to come. And their rates on repairs were worse than advertised.

Nikki, RI
7 months ago

They were super easy to use, everything was explained and easy to follow. They have great customer service and support. The price was good as well

Holly, MI
a year ago

It is a very good service. They have what I'm looking for and have protected my home with no repairs not being covered.

GG, OH
10 months ago

Good response times and I think they are a good company that offers good rates. We thought their contractor could have done a better job on our repairs.

Smitty, MO
10 months ago

Ease of understanding what your warranty covers. When the packet was given to us when we bought the house it was easy to understand.

Lana, NH
9 months ago

I like it because it provides great customer service but can confusing at times to understand its policies

Dave, AL
a year ago

I like afc home club because they help a lot one. We needed repairs done and they were covered at a much lower price than we expected.

Ana, IL
8 months ago

The best satisfaction and reassurance as well them making sure my home was okay and fixed.

Brandi, KY
a year ago

Trusted brand. Family was very familiar with it. Claims went through quickly and repairs were a success.

Alejandro, MI
8 months ago

Because I haven't had to use it. I don't see myself holding on to this policy for much longer.

James, MI
7 months ago

It's a good service but honestly I think their customer service could be improved along with a decrease in price

Takiya, MS
9 months ago

Really enjoy having peace of mind with warranty for home repairs, also that you can choose on technician

Betty, TX
9 months ago

AFC Home club makes it easy for the customers to attend to it. Our repairs were very well done, although we though the warranty would have given us a slightly better price.

Jordan, CA
9 months ago

They saved me some moneys on some repairs, as the contractors were really up to par. The customer service however, was not great.

Ivelisse, NJ
10 months ago

The price is really good, but the contractors were not. You pay for what you get.

Ayola, AZ
7 months ago

My experience with AFC home club could have been much better. We felt like it was more money for repairs than we expected. And it was hard to get somebody on the phone.

19 reviews