AFC Home Club Review

ByTop10.com StaffOct.21, 2018

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In a Nutshell

AFC Home Club distinguishes itself by including additional lifestyle benefits in its home warranty plans. Customers can earn online retail benefits, Resturant.com gift cards, and more. Customers enjoy peace of mind that comes with the Emergency Alert Network. All of this on top of an extensive contractor network and one of the industry’s highest claim limits have earned AFC top ratings.

pros

  • No home inspection required before joining
  • Appointments set within 8 hours

cons

  • Limited terms & conditions info
  • Little maintenance requirement details

Highlights

  • $7,500 annual claim limit - higher than most other companies
  • Additional benefits such as the Retail Rebate & Restaurant.com programs
  • Contractor appointments made within 8 hours

Coverage

AFC Home Club offers 3 basic levels of home warranty - Bronze, Silver and Gold. All plans include the Retail Buyers Rebate scheme, the Restaurants.com program and the emergency alert network.

A basic Bronze plan covers only a water heater, air conditioning and heating systems. This is a solid option for landlords whose tenants have their own appliances. Silver is a more appliance based plan which includes the washer and dryer, oven, range, dishwasher etc.

The Gold plan is the company’s most comprehensive option. It includes not only the basic systems and appliances from the Bronze and Silver plans but also the telephone, electrical and plumbing systems. Additional items such as septic tanks can be added to any plan for an additional premium.

Terms and Conditions

Full terms and conditions are not explicitly laid out on the AFC website but information about some areas can be found in the FAQ section. For example - there is a standard $60 service fee, pre-existing conditions are not covered, and there is a plan claims limit of $7,500 per year.

In order to obtain a full policy with terms and conditions laid out, you must contact customer service.

Packages and Plans


Gold Plan

Silver Plan

Bronze Plan

Dryer


Washer


Refrigerator


Water Heater

Oven


Range


Stove


Dishwasher


Garbage Disposal


Garage Door Opener


Air Conditioning


✔ - 1 UNIT

Heating


Electrical



Plumbing



Ductwork



Telephone Wiring



Additional Coverage Options are available for extra fees:

  • Pools, spas, pumps, vacuums, freezers, septic systems and specialized duplex, triplex, quadplex protection.

Pricing is entirely quote-based. Factors that will affect the price of a quote include house size, property type, and state. Service charges are normally around $60 per call-out, but again, vary by state.

Customer Service

AFC has a well thought out website with a great deal of information about the company. Warranty holders can submit claims by telephone 24/7 or by using the online claim form.

Whichever way you submit a claim, AFC makes a commitment to having an authorized service center contact you within 8 hours, during normal business hours, and arrange for a mutually convenient appointment time. Many of the customer reviews on its site and on other sites mention the fast and efficient service received.

The AFC Home Club website also has an FAQ section and reviews from existing customers.

Contractors

An extensive network of local, well established contractors is available to speedily meet customer needs. Committed to customer satisfaction, AFC Home Club uses trusted contractors that are often already known to the warranty holder.

A number of reviews from around the web, mention how happy customers have been to open the door and to find themselves face-to-face with a local contractor they have used previously - before taking out an AFC warranty.

Transparency

America’s First Choice Home Club prominently displays its ‘Better Business Bureau’ membership and ‘B’ rating. When you visit the Better Business Bureau you can read user reviews and view the comments made by AFC Home Club in response. The company is reported to make every effort to resolve all issues and are happy for potential customers to read about the times that things haven’t quite gone as well as it should. There is also a reviews section on the AFC Home Club website.

Bottom Line

America’s First Choice Home Club is unique in not requiring personal details to obtain a quote. With its ‘Better Business Bureau’ accreditation, the retail benefits program, emergency alert network, and Restaurant.com gift card program it offers many additional benefits not found with other home warranty companies. AFC Home Club also take the time to openly address customer dissatisfaction detailed on the Better Business Bureau site.

About America’s First Choice Home Club

America’s First Choice Home Club was founded by a group of experienced home warranty professionals who wanted to provide a better kind of service and ensure their customers never had to worry about the costs of home repairs. A Better Business Bureau accredited business since Feb 2015, AFC Home Club has made a commitment to put their customers’ experiences at the top of their list of priorities.

Regions served: United States

AFC Home Club