eharmony Dating Site & App Review (2023)

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Video Review: Is eharmony Worth Your Time?

eharmony at a Glance 

Best for: Anyone who’s tired of swiping and ready to find real love

Number of members: Over 10 million users

Favorite features: Personality-based matchmaking & video date feature

Video chat: Yes

How Much Does eharmony Cost?

Signing up to eharmony is free. While you can use your account without paying for premium features, you will be severely limited in what you can do on the site. To use all the features that eharmony offers and actually find a date, you'll have to subscribe to a premium membership.

There are three membership tiers, all based on plan length. eharmony is currently offering new subscribers 50% off their first month. You will need to claim your discount within 34 hours of creating your free account.

eharmony membership cost is $25.90 to $55.90 per month.

eharmony is more expensive than many competitors. Given that it prides itself on detailed profile matching and a high quality pool of prospects for serious relationships, it makes sense that it has a higher price point than some other services. 

What Can You Do with eharmony for Free?

If you want to try out the site’s features but aren’t yet ready to commit, you can open a free account. All you need to do is sign up and complete your profile by filling out the detailed personality questionnaire. 

With a free account, you can:

• Complete the compatibility questionnaire to take advantage of the patented matching algorithm.

• Set up your complete profile, with pictures and detailed information about yourself.

• Browse profiles anonymously.

• See the profiles of all your matches, with their basic fact file included (but photo blurred).

• See your compatibility score compared to a specific match.

• Send a smile or icebreaker question to someone.

• See how many current members have sent you messages.

You won't be able to see further details of who you've matched with, and won't be able to send or read your messages. You also can’t use the video dating service, which requires you to have exchanged several messages with a match. 

Based on this, it’s not realistic to think you’ll have a good chance of securing dates with only a basic account, given that you won’t be able to message anyone! However, it could be a good way of looking at a few matches and assessing if eharmony has the right kind of profiles for you.

Premium Features and Upgrades on eharmony

eharmony’s three Premium plans contain the same features, and differ only in subscription length. Arguably, the most important feature is the ability to send and receive unlimited messages. This will enable you to start building a rapport with your match that hopefully leads to a date. You’ll also be able to view all their photos to get a better sense of physical attraction. 

Searching eharmony is also easier with a Premium account, as you can adjust your search by distance, filtering matches to make sure you’re looking at the right profiles for you. You can also see their detailed personality profile for an in-depth insight into their character. 

Plus, you’ll be able to see who’s viewed your profile, so it’s easier to narrow down the choices. You can get a review of your profile emailed to you too, so you can tweak it to make sure it shows you in your best light. 

How eharmony Works

eharmony is designed to match singles using a clever algorithm, rather than have you rely on time-consuming profile swiping. The focus is on building happy relationships by connecting people with similar values and personality types. 

How to Sign Up for eharmony

I was nervous about the profile process on eharmony because I’m skeptical about personality quizzes. However, much to my surprise, this felt less like a quiz that tells me what type of dessert I’d be, but more like talking to someone who was really trying to get to know me. It was refreshing to know that I wasn’t going to be matched with someone simply because we’re the same age and live close by.  

You’ll notice throughout the Compatibility Quiz there are a few different types of questions. Most take seconds to answer, while others require some thought. Some scenario questions try to gauge how you might react in various situations. There’s also a section where you can choose from preset options about your education, employment, religion, and physical attributes. More probing questions follow. By the end, it turns more into free text sections, with questions that let other members get to know you in your own words.

Once the quiz is complete, results are compiled into your surprisingly insightful eharmony Personality Profile. This reveals your character, lifestyle, relationship behavior, and communication style. Learning about yourself this way is eye-opening, especially when you can directly compare it to other people. The ability to compare is key when it comes to compatibility. It lets you know how you and your matches stack up in certain situations, and whether or not you should take the time to get to know each other.  

Is the signup process lengthy? A little bit, but it’s worth it – especially for real love.

Setting Up Your Profile on eharmony

Creating your profile on eharmony is straightforward once you’ve been through the quiz. You need to add a main photo (uploaded from your device), and can add more images that showcase the different sides of your personality. You can adjust the order of pictures to suit what you want to get across. 

You can add a short introduction to yourself, based on how people would describe you and what you’re looking for. Beneath this, you can include what you’re passionate about, or what people notice about you.

Your interests and hobbies are pulled from the quiz and displayed on your profile page, and these can be adjusted further. You can also update aspects of your fact file to make sure it accurately reflects your situation. After this, it’s time to find matches!

How to Find Matches on eharmony

eharmony’s unique matching system is one of the things that distinguishes it from similar services. After completing the Compatibility Quiz, members are matched based on personality and compatibility thanks to the clever algorithms. Once matched, you can look at a photo and profile, and decide whether to get in touch. At this point, you need a paid subscription package.

Using the results of the Compatibility Quiz and your Personality Profile, a Match List is created that constantly updates and brings all the most compatible matches right to your fingertips. Each match has a ranking to let you know how compatible you are. If you want to dig deeper, you can compare your Personality Profiles. 

Several search filters enable you to take more control over your Match List, such as location and preferred age, among other things. From there, you’re shown matches that fit your criteria, though it’s always good to leave room for spontaneity. New matches are added as new members join the site.

A paid subscription membership unlocks additional communication tools, such as regular inbox messages and a Video Date feature. This is a secure video call that lets users chat safely without disclosing personal phone numbers. 

Another great feature is the guided communication in the form of icebreakers and smiles, which help to get a conversation started without the awkward small talk. But once you proceed to actual messaging, how can you guarantee it’s safe to get to know someone?

Safety & Security

eharmony is set up to ensure all users feel safe and secure, providing tools such as a comprehensive safety document directly accessible from the website. This document describes how to keep personal information safe online, how to spot anything suspicious and report it immediately, and how to keep a safety-first mindset when meeting someone for the first time.

Additionally, the ID verification system can cut down on the number of imposters in the system, helping to ensure profiles belong to genuine people. To receive eharmony emails from one another, users have to mutually agree. To proceed to Video Date, members must exchange a series of messages to make sure you’re not getting spammed with random video calls from strangers!

eharmony App

The eharmony app is available for Android and iOS. This is handy if you want to browse on the go, and respond to messages from your matches quickly. 

With a clean interface, it’s easy and pleasant to use. Bear in mind that the app is subject to the same restrictions when you have a free account, such as not being able to send messages or view photos. 

eharmony Customer Service

Compared to other online dating sites, eharmony does a lot better when it comes to support. The extensive FAQ section is great for troubleshooting. Plus, eharmony’s customer care team is available by email to answer questions 24/7, and will in most cases respond within a day (if not immediately). You can get in touch via a form on the site, but there’s currently no live chat feature. You can also phone them (8.30-5.00pm PST). You can also contact the customer care team to discuss cancellation. eharmony doesn’t make it clear how to get a refund, and some customer reviews suggest it can be tricky to pin one down. 

How to Cancel or Pause an eharmony Subscription

To cancel a Premium account, you can amend your subscription through your profile. If you subscribed through the eharmony app, you’ll need to manage your subscriptions via iTunes or Google Play. It’s important to note that simply uninstalling the app doesn’t cancel the subscription.

How eharmony Compares to Other Dating Sites and Apps 

eharmony vs. Match

Match certainly beats eharmony on price, as it starts from only $17.49 a month. Match also includes a geolocation feature called Missed Connections, which lets you know when matches are nearby, something eharmony has yet to implement. 

eharmony vs. EliteSingles

The clue is in the name. If you’re looking for an educated match, EliteSingles attracts those with higher qualifications who are looking for a serious relationship. However, for a wider and more mainstream dating pool, eharmony may be a better choice for you, especially given that its personality test is more streamlined than EliteSingles’ lengthy quiz. 

eharmony vs. Zoosk

Zoosk has a bigger membership than eharmony, yet there are no guarantees its members will be in your area. Zoosk includes some nifty digital features such as virtual gifts, and an interesting virtual date concept featuring city tours. It also uses behavioral profiling to find matches, but you may prefer eharmony’s tried and tested approach. 

Does eharmony Work?

The focus of eharmony’s services is building long-term relationships by finding compatible matches for each member. It’s definitely one of my favorites. With tons of amazing features and compatibility analyses, I understand why it’s regarded as the #1 trusted dating app for singles. Although it’s pricey compared to some competitors, given the detail of its matching, it could be worth the money, even if you just try the 1-month plan first to see how it suits you.