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HealthLabs Review

8.3
good
Brittany Dick

In a Nutshell

Founded in 2015, HealthLabs is an online STD testing service that works with thousands of lab locations across the United States. This service offers clear, up-front pricing that’s free from hidden fees. HealthLabs may be worth considering if you need a test quickly and don’t have a health plan or if your insurer has a high deductible.

pros

  • Partner labs are CLIA certified
  • Walk-in lab system means you get a fast turn around
  • Convenient lab locations no matter where you live

cons

  • Lacks a ‘take home’ option
  • Few single-STD tests

HealthLabs HealthLabs Visit Site

4,500 partner labs, it’s easy to find a place to carry out your HealthLabs test in the continental USA. When searching, you can even narrow down clinics to those with Saturday opening hours, in case you’re busy during the week. 

Also, HealthLabs stands out for the large range of other medical tests you can order through it besides STD tests. If you want to combine your STD test with an allergy, cardiac health, or diabetes test, you can do that, too. HealthLabs has even been making headlines as the first online testing service that can evaluate key hormone levels in transgender people. 

STDs Tested For 

  • Hepatitis A,B & C
  • HIV type 1 and 2
  • Herpes Simplex Virus 1 and 2 (HSV-1 and HSV-2)
  • Chlamydia 
  • Gonorrhea
  • Syphilis
  • Trichomoniasis

Most HealthLabs customers will wish to purchase a panel test that can reveal if they have contracted a variety of different STDs. The most popular HealthLabs STD product is a ‘Comprehensive STD Panel’ that can identify the presence of up to 10 STDs at once. For an additional fee, this can be combined with an early HIV detection service.

How it Works

Most online STD testing services require you to send a urine sample, dried-blood spot or swab for testing to a lab facility that you never visit in person. But that’s not how things work with HealthLabs. With this service, everything happens in 3 simple steps: 

  1. Order and pay for a lab test online or over the phone. 
  2. Print the lab test confirmation email and take it to a local HealthLabs affiliated testing center.
  3. Log in to your HealthLabs account to receive your results in 1 to 3 days. 

Because the lab you visit doesn’t take payment itself, there’s no need to book an appointment to carry out your test once you’ve made a HealthLabs order. Just walk into your chosen lab location within normal business hours and you’ll be good to go.

What’s in the Box?

Because HealthLabs is essentially a ‘middle man’ service that connects you to labs in your area, you won’t receive any collection equipment, sterilization tools or other physical packages directly from the company. The entire sample taking process will be carried out in person at your chosen laboratory.

After your order is placed, the only thing you will get directly from HealthLab is an email that contains a secure login to your online account. In the account, you’ll find the lab order that you can print out to take to your chosen lab. It’s also possible to fax the form straight to the lab by clicking “FAX.”

Collection Process 

All HealthLabs tests are done through urine and blood samples, depending on the type of test. Typically, taking a sample takes less than 10 minutes and is a relatively straightforward process. Because HealthLabs partner labs are CLIA-certified, you can rest assured that your blood will be taken by a technician with an appropriate medical background.

In the case that you are required to give a blood sample, a technician should ensure that your collection site is sterile by using an alcohol wipe and will provide you with a bandage after the sample has been taken. For some HealthLabs tests, you will be required to fast prior to collection. However, for the majority of STD packages, this isn’t necessary.  

How Long for Results?

For peace of mind, HealthLabs offers a quick turn around on STD tests. Your results should be ready 24 to 72 hours after you have finished your lab visit. However, if your sample becomes contaminated or is otherwise inconclusive a retest may be required, increasing the amount of time you have to wait prior to receiving your results. 

The great thing about HealthLabs is that you don’t need to wait to visit a testing center, reducing the overall length of the testing process significantly.

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Customer Support

Because HealthLabs isn’t an STD-only testing service, you won’t find many useful sexual health resources on its website. However, you can still get good personalized customer service from its trained Care Advisors who are available over the phone and via a live chat system during CST working hours.

Bottom Line 

Need an STD test with a quick turnaround and don’t want to go through your insurer? Then HealthLabs may be the ideal service for you. Because tests are carried out through CLIA-certified local labs, you don’t need to wait for a collection kit to be sent to you and can be confident that your results won’t be influenced by non-sterile collection conditions. 

Brittany Dick writes for top10.com and is a once full-time, professional communicator turned freelance writer who specializes in crafting accurate health, wellness, and nutrition information. Since entering the freelance realm, Brittany has helped healthcare professionals tell the most impactful stories of their brand and deliver valuable health education to online audiences across the country.

HealthLabs customer reviews

Based on 21 reviews

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Top Reviews

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a year ago

Having the bloodwork drawn was easy and uncomplicated. The results were returned quickly and it was affordable.

a year ago

I feel more comfotable with this use, provides the best real time test to understand your health.

a year ago

It was easy to purchase, I got it deliverd on time and it was shipped right, the company is trust worthy.

a year ago

Healthlabs is a very helpful site when I needed quick test results. I like this website very much.

a year ago

They made things extremely easy during an uncertain and anxiety ridden time. The ease of testing and their staff helped me through this time

a year ago

Quick service, clean facility, friendly staff, professional atmosphere, usually it takes the phlebotomists a few tries to find a vein but they found it first try!

a year ago

When I decided to go on their website I was very pleased to find out it was very easy to navigate and get confidential help.

a year ago

Using the site made me feel more comfortable about an uncomfortable situation.

a year ago

Because it is a good testing that I have used before and have had no problems with it. I would use it again.

a year ago

It worked out easily with no glitches, I paid and got the results quickly so I am fully satisfied

a year ago

Its a user friendly site that provides helpful information, reviews, and affordable testing options. While it may not be as good as in-person visit to the doctor, the convenience factor is preferable.

a year ago

I like their customer service and test results. The downside is it's a confusing website.

a year ago

It is a very important thing to have especially when you can't go outside. The tests are very helpful

a year ago

They provided as advertised but order times were somewhat lengthy and the tests were very pricey overall.

a year ago

I enjoy the trustworthiness and convenience of using the website and being able to get test results back easily, but no website is perfect.

a year ago

Convenient to use and quick results. It is very discreet and professional. They have a variety of services and reasonably priced.

a year ago

I gave it this rating because it is an honest and helpful service, that provides me accurate and quick personal information. I feel at ease using it.

a year ago

I'm not super impressed. I've had some issues and it seems to be hard to get answers at times to questions.

a year ago

I have no information on the lab that it goes to. Also the shipping process took a bit long for the information needed

a year ago

Easy process and results were reviewed in a timely manner. Any questions I had were answered.

21 reviews