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HealthLabs.com Review

In a Nutshell

Founded in 2015, HealthLabs.com is an online STD testing service that works with thousands of lab locations across the United States. This service offers clear, up-front pricing that’s free from hidden fees. HealthLabs.com may be worth considering if you need a test quickly and don’t have a health plan or if your insurer has a high deductible.

pros

  • Partner labs are CLIA certified
  • Walk-in lab system means you get a fast turn around
  • Convenient lab locations no matter where you live

cons

  • Lacks a ‘take home’ option
  • Few single-STD tests

Health Labs Health Labs Visit Site

HealthLabs.com At a Glance 

Take at home: No

Referral needed: No

Medical staff qualifications: MDs and surgeons on staff 

Collection type: Blood and urine sample testing

Results in: 24 to 72 hours, usually

Follow-up services: Speak to trained care advisors and consult with physicians if required

Why Go With HealthLabs.com

For many, convenience is the main reason to pick the HealthLabs.com service over other, similar online STD testing services. With well over 4,500 partner labs, it’s easy to find a place to carry out your HealthLabs.com test in the continental USA. When searching, you can even narrow down clinics to those with Saturday opening hours, in case you’re busy during the week. 

Also, HealthLabs.com stands out for the large range of other medical tests you can order through it besides STD tests. If you want to combine your STD test with an allergy, cardiac health, or diabetes test, you can do that, too. HealthLabs.com has even been making headlines as the first online testing service that can evaluate key hormone levels in transgender people. 

STDs Tested For 

  • Hepatitis A,B & C
  • HIV type 1 and 2
  • Herpes Simplex Virus 1 and 2 (HSV-1 and HSV-2)
  • Chlamydia 
  • Gonorrhea
  • Syphilis
  • Trichomoniasis

Most HealthLabs.com customers will wish to purchase a panel test that can reveal if they have contracted a variety of different STDs. The most popular HealthLabs.com STD product is a ‘Comprehensive STD Panel’ that can identify the presence of up to 10 STDs at once. For an additional fee, this can be combined with an early HIV detection service.

How it Works

Most online STD testing services require you to send a urine sample, dried-blood spot or swab for testing to a lab facility that you never visit in person. But that’s not how things work with HealthLabs.com. With this service, everything happens in 3 simple steps: 

  1. Order and pay for a lab test online or over the phone. 
  2. Print the lab test confirmation email and take it to a local HealthLabs.com affiliated testing center.
  3. Log in to your HealthLabs.com account to receive your results in 1 to 3 days. 

Because the lab you visit doesn’t take payment itself, there’s no need to book an appointment to carry out your test once you’ve made a HealthLabs.com order. Just walk into your chosen lab location within normal business hours and you’ll be good to go.

What’s in the Box?

Because HealthLabs.com is essentially a ‘middle man’ service that connects you to labs in your area, you won’t receive any collection equipment, sterilization tools or other physical packages directly from the company. The entire sample taking process will be carried out in person at your chosen laboratory.

After your order is placed, the only thing you will get directly from HealthLab.com is an email that contains a secure login to your online account. In the account, you’ll find the lab order that you can print out to take to your chosen lab. It’s also possible to fax the form straight to the lab by clicking “FAX.”

Collection Process 

All HealthLabs.com tests are done through urine and blood samples, depending on the type of test. Typically, taking a sample takes less than 10 minutes and is a relatively straightforward process. Because HealthLabs.com partner labs are CLIA-certified, you can rest assured that your blood will be taken by a technician with an appropriate medical background.

In the case that you are required to give a blood sample, a technician should ensure that your collection site is sterile by using an alcohol wipe and will provide you with a bandage after the sample has been taken. For some HealthLabs.com tests, you will be required to fast prior to collection. However, for the majority of STD packages, this isn’t necessary.  

How Long for Results?

For peace of mind, HealthLabs.com offers a quick turn around on STD tests. Your results should be ready 24 to 72 hours after you have finished your lab visit. However, if your sample becomes contaminated or is otherwise inconclusive a retest may be required, increasing the amount of time you have to wait prior to receiving your results. 

The great thing about HealthLabs.com is that you don’t need to wait to visit a testing center, reducing the overall length of the testing process significantly.

Report Features 

When your results are available, you’ll receive a notification email. To see them, you’ll need to log into your HealthLabs.com account with the email or phone number you registered with when purchasing your test order. 

The relevant result information is presented clearly, but if you need help, you can contact a certified HealthLabs.com health specialist for clarification via live chat or over the phone. The assistant will be able to walk you through the results and explain anything you haven’t understood. 

Follow-Up Support

After your result has been returned, you can contact a trained HealthLabs.com care advisor from 6am to 10pm CT over the phone or via live chat. These advisors can refer you to a physician who will provide you with information and counseling based on your results.

HealthLabs.com’s Terms of Service make no promises about the particular qualifications of the physician you are referred to and make it clear that you may have to seek further care from a private doctor or seek separate psychological counseling. 

Pricing

Chlamydia and Gonorrhea Panel: $129

Viral STD Panel: $149

Bacterial Infection STD Panel: $199

Ultimate STD Panel with early HIV and trichomoniasis detection: $444

Comprehensive STD Panel with early HIV detection: $349

Comprehensive STD Panel: $198

Hepatitis A, B & C Panel: $72

It’s worth noting that HealthLabs.com has a price match service. This means that if you can find the same test listed at a lower price elsewhere, HealthLabs.com will match the competitor’s price and even give you a 10% discount. 

Confidentiality  

HealthLabs.com promises to keep your data encrypted and your connections to its site secure through SSL protection. Also, as it doesn’t work with traditional medical insurers, this service promises to keep your test results from appearing on your medical record 

To add an extra layer of privacy, all transactions for your tests will simply appear as ‘HealthLabs.com’ on your debit or credit card statement. Although that’s all reassuring to hear, it’s worth noting that HealthLabs.com is still subject to state and federal laws. These may require it to report positive STD results to local or regional health departments. 

Health Labs Health Labs Visit Site

Customer Support

Because HealthLabs.com isn’t an STD-only testing service, you won’t find many useful sexual health resources on its website. However, you can still get good personalized customer service from its trained Care Advisors who are available over the phone and via a live chat system during CST working hours.

Bottom Line 

Need an STD test with a quick turnaround and don’t want to go through your insurer? Then HealthLabs.com may be the ideal service for you. Because tests are carried out through CLIA-certified local labs, you don’t need to wait for a collection kit to be sent to you and can be confident that your results won’t be influenced by non-sterile collection conditions. 

Jake is a freelance writer from Britain. After studying climate science, he began writing full time in 2018 and his favorite topics include sustainability and technology. When not travelling and writing, he can be found editing videos or trying to fix some mechanical problem, normally on his latest cheap vehicle.

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07 Jul 2020

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Top reviews

B*****t, NJ
5 months ago

Ease of use

Brand satisfaction

Value for money

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When I decided to go on their website I was very pleased to find out it was very easy to navigate and get confidential help.

H****n, FL
3 months ago

Healthlabs is a very helpful site when I needed quick test results. I like this website very much.

M*x, MA
2 months ago

Having the bloodwork drawn was easy and uncomplicated. The results were returned quickly and it was affordable.

L**s, FL
3 months ago

Quick service, clean facility, friendly staff, professional atmosphere, usually it takes the phlebotomists a few tries to find a vein but they found it first try!

undefined, CA
2 months ago

It was easy to purchase, I got it deliverd on time and it was shipped right, the company is trust worthy.

R**d, CO
3 months ago

They made things extremely easy during an uncertain and anxiety ridden time. The ease of testing and their staff helped me through this time

P***a, NY
2 months ago

I feel more comfotable with this use, provides the best real time test to understand your health.

D***n, CA
5 months ago

I have no information on the lab that it goes to. Also the shipping process took a bit long for the information needed

A*D, TX
2 months ago

Using the site made me feel more comfortable about an uncomfortable situation.

D*****n, AZ
4 months ago

I'm not super impressed. I've had some issues and it seems to be hard to get answers at times to questions.

D*n, CT
2 months ago

Its a user friendly site that provides helpful information, reviews, and affordable testing options. While it may not be as good as in-person visit to the doctor, the convenience factor is preferable.

E***a, MD
4 months ago

I gave it this rating because it is an honest and helpful service, that provides me accurate and quick personal information. I feel at ease using it.

L**a, TX
2 months ago

Because it is a good testing that I have used before and have had no problems with it. I would use it again.

M**a, GA
4 months ago

Convenient to use and quick results. It is very discreet and professional. They have a variety of services and reasonably priced.

L****n, IL
3 months ago

They provided as advertised but order times were somewhat lengthy and the tests were very pricey overall.

E*****t, NY
2 months ago

I like their customer service and test results. The downside is it's a confusing website.

J***e, MT
3 months ago

I enjoy the trustworthiness and convenience of using the website and being able to get test results back easily, but no website is perfect.

R***h, PA
2 months ago

It worked out easily with no glitches, I paid and got the results quickly so I am fully satisfied

N******s, FL
3 months ago

It is a very important thing to have especially when you can't go outside. The tests are very helpful

M*****s, CO
4 months ago

I felt that their quality of service was a legitimate value for the money; however, I would ideally not have to use their product, making it a somewhat uncomfortable experience for me.

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