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Deluxe Promotional Products Review

Daniel Blechynden

In a Nutshell

Deluxe is a reliable promotional product provider that doesn’t charge an arm and a leg. It uses US-based manufacturers, offers rush production on some products, has a line of eco products, and ships internationally. Free samples are available in many cases, and minimum order quantities are quite low, varying from 1 to 1000+, depending on the product. Overall, Deluxe is a great choice with a suite of products to choose from.

pros

  • Very competitive prices
  • Free samples for wholesale customers
  • Great customization options

cons

  • No listed international shipping costs
  • Additional setup fees

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Deluxe Promotional Products

Deluxe offers a wide range of promotional products, ranging from typical stationery to apparel, electronics, corporate gifts, and more. It’s also known for its professional services, which include brand marketing and payment processing.

In terms of products, the most popular sellers include neoprene drink holders, customized sunglasses, pens, and t-shirts. Items are categorized as expected in an online store, but you can also shop by industry and budget.

One standout offering is Deluxe’s promotional bundles. These vary significantly in composition, but popular examples include a branded desk stationery kit and a branded travel tech kit. 

Rather than ordering a number of products together and packaging them yourself, you can simply order one of these pre-configured bundles. Significant savings are available with bulk bundle purchases, although these vary with each package. 

You can also connect with a Deluxe sales representative to order larger numbers of promotional products than those advertised. Significant discounts are available with wholesale purchases, but again, these vary by product. You will also benefit from a price match guarantee and access to a selection of free product samples. 

Deluxe Pricing

In general, Deluxe products come with a minimum order quantity, which varies from one to 1000 or more, depending on the product type. Purchase larger numbers of products to access lower prices per item, with discounts of up to 50% available with very large purchases. There’s also a setup fee with most products, which can range from a few dollars to more than $50. 

For example, one of Deluxe’s most popular products is its Kolder Kaddy Neoprene Can Cooler. The minimum order quantity here is 50 at $1.39 each. Discounts are available with larger purchases, with the price dropping to $0.95 each with purchases of 1000 or more. There’s also a $45 setup fee. 

By default, products are sent via UPS Ground services. Prices vary according to the size of your order and location. Alternatively, you can use your own shipping carrier or method by informing the Deluxe team of your preferences. 

How to customize products with Deluxe

To customize products with Deluxe, you will need to select your order quantity on the main product page and click the “Design & Buy” button. You will be taken to a customization page, where you can specify various design preferences. 

You can start by specifying a base color and modifying your order quantity if necessary. In addition, you can select an imprint method (if available), add comments and special instructions, and choose a delivery option. Different types of items come with different imprint methods, according to their composition and the nature of the design being added. 

Images, text, and clipart can be added to your design via the menu options at the top of the screen. Customize your font, text color, and more. Various image file types can be uploaded, including .jpg, .jpeg, and .png. You can also add clipart from a large stock library. Overall, the design tool is intuitive and easy to use. 

Free samples are available in some cases, particularly if you’re making a large wholesale order. Speak with the Deluxe team to find out more about this. 

How do I order from Deluxe?

To order from Deluxe, select the products you want, customize them, and add them to your cart. Create an account, or check out as a guest if you would like to. You can pay by credit/debit card, PayPal, or Google Pay. 

Customers from most countries across the world can order from Deluxe, but the company mainly targets those in the USA. Shipping prices within the USA vary according to location and order size. We tested the checkout to get a shipping estimate for a small order, and this came out at just over $20 for every ZIP code we tested. International shipping isn’t quoted, but the team will provide you with a custom shipping quote after you’ve submitted your order. 

Deluxe Features and Tools

Deluxe offers fairly standard personalized promotional products, but there are a few things that make it stand out.

For one, it offers 24-hour printing on a selection of products, which helps ensure your order arrives in a timely manner. Note, though, that the 24-hour period only begins after art approval, and large orders may not be completed within this time. 

There’s also a selection of eco-friendly promotional products made from recyclable and/or renewable materials. These are great for those looking to reduce their environmental impact, and they’re very competitively priced. Or, go for a product bundle to reduce the amount of work you need to put in to create your promotional kits.

What about the Deluxe app?

Deluxe offers various mobile apps associated with its professional services, but there are none available for its online store or promotional product offerings. 

Service and Support

Deluxe offers email, live chat, and business hours (Monday-Friday, 9 am-6 pm EST) phone support. We tested the live chat option, but no operators were available to take our questions, and after three hours, we still hadn’t received a reply. A reply to our email ticket took over three days, despite a note stating that the team will reply within 24 business hours. On the plus side, there’s an excellent knowledge base that contains numerous articles and step-by-step guides. 

How to get a refund from Deluxe?

Deluxe has a no-risk guarantee that enables you to request a refund in most cases. Personalized items can only be returned if they have a manufacturing defect or other damage. Orders can be canceled pre-production for a full refund, and blank items can be returned—but these may incur a 10% to 20% restocking fee. 

All returns must be arranged within 30 days. Deluxe will cover return shipping in the case of damaged or defective products. Reach out to the customer service team for more information or to arrange a refund. 

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The Bottom Line

All things considered, Deluxe appears to be an excellent option for those looking for personalized promotional products. It offers a huge range of items, its customization options are great, and its minimum order quantities are fair. 

There are a few downsides, including sub-standard customer service and a lack of information on international shipping prices. Overall, though, we’d definitely recommend browsing the Deluxe store if you’re looking for promotional products for your business. 

FAQs

Does Deluxe offer any freebies?

Yes, free samples are available with many products. You will need to speak with the sales team to find out more and arrange this. 

Can I get rush production at Deluxe?

Yes, many of Deluxe’s products are available with rush production. This depends on the item, though, and rush production may attract higher fees. 

Is there a minimum order quantity?

Yes, all Deluxe personal products have a minimum order quantity, which usually sits around 50 or so. 

Is free shipping available?

No, free shipping isn’t available in any case. 

Can I purchase from outside the USA?

Yes, international customers are welcome. However, shipping prices aren’t advertised, and the Deluxe team will reach out to you with a quote after you’ve placed your order. 

Contributing to many popular websites, Daniel’s writing focuses on technology, science, and dependable reviews. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has been a regular critic of software, web hosting, website builders, and a variety of other tech products and services for several years, leaning on his academic background for rigor in research and writing.

Deluxe customer reviews

Based on 138 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

It has high-quality, reassuring software that is fit for personal and family use. It's also among the best known in their category.

5 months ago

It offers a variety of uses, is reliable, cost-effective, and easy to use for everyone.

5 months ago

I really like their services. They are really awesome, reliable, and affordable. No more needs to be said. I like the company.

5 months ago

It makes the processing go by so much easier and faster. Anything to make the day go by easier is helpful.

6 months ago

Deluxe is very good and amazing for human resources, across the board.

6 months ago

Deluxe name speaks for itself. The human resource program is the top model.

6 months ago

I like them because of previous positive experiences! It is an easy resource to use. It makes office operation more efficient.

7 months ago

It's great to use, it's got all kinds of features I like, and I love the way it's set up.

7 months ago

It helps to monitor staff efficiency doing the off working system. It also helps in calculating staff remuneration and overtime bonuses. It helps to monitor staff movement in and out of the organization to keep the level of responsibility high and checked at all times.

7 months ago

I do believe Deluxe is a great example of human resources software because it is great.

7 months ago

Deluxe is a great example of human resources software that uses human-based solutions to fix some problems.

7 months ago

I honestly don't think that Human Resources needs to change anything on their site. Everything on the webpage is easy to use and easy to find.

8 months ago

It has everything you can possibly think of, and it's safe. The website is very clear too.

a year ago

There is nothing that I dislike. I rated the brand 5 stars, because the software works and I can connect it to other software.

a year ago

Deluxe was given the overall rating because it is easy to use, customer services is excellent, and the quality of services is very high.

a year ago

The customer service alone is enough to make their services worth the cost but they also lead the industry in innovation.

a year ago

It is a good product and will make things a little easier for any company.

a year ago

Deluxe services are top notch and that is to say there is ease of use. Good app.

a year ago

Deluxe is one of the best brands. I always try to use it. It fulfills my all requirements. So that it would be my first recommendation.

a year ago

Deluxe has made payroll for our company workers much easier because of the good service of the software.