Vonage Flow Review

top10.com staffByTop10.com StaffJul. 31, 2019

In a Nutshell

VonageFlow is a feature of the Vonage Business Cloud, one of the world’s leading Voice over Internet Protocol (VoIP) services. VonageFlow can be accessed from your desktop or mobile app and allows you to chat, share files and videos among team members, and make use of the same VoIP features that come with the Business Cloud. You also get access to reliable Vonage customer service in case you get in a bind.

pros

  • Fully integrated with features of Vonage Business Cloud
  • Group chats and file sharing on mobile and desktop

cons

  • No separate employee time tracker
  • No separate budgeting template/planner

VonageFlow VonageFlow Visit Site

Features and Functionality

  • Share files and videos for team collaboration

  • Send SMS messages from your VoIP phone number 

  • Group messaging

  • Mobile app 

Collaboration Tools

VonageFlow is a feature of Vonage Business Cloud, so you can take advantage of a number of the features of the overall platform, including unlimited calling and SMS, multiple integrations, and video conferencing—depending on which service package you signed up for. 

The most effective collaboration feature of VonageFlow is team messaging, which allows you to communicate instantly with all members of your team—and clients—seamlessly across all devices. With these messages you can also attach files and voice messages, which are stored on the cloud and accessible to your team members.

And because Vonage Business Cloud includes video conferencing on its premium and advanced packages, you can also bring your team members together to workshop projects whether they’re in the office or out in the field. 

How does this play out for your business? All team members are able to use a single, fully-integrated interface to communicate, making collaboration more streamlined than ever. 

Plans and Pricing

VonageFlow is included on all Vonage Business Cloud payment plans, including Mobile, Premium, and Advanced. 

The prices are as follows:

Plan

Price per line

Mobile

$19.99 per month

Premium

$29.99 per month

Advanced

$39.99 per month

Apps

 Vonageflow1

VonageFlow can be accessed by way of the Vonage Business Cloud apps on desktop and mobile.

Vonage DesktopConnect is the company’s app for Windows, a so-called “softphone” that allows you to make VoIP calls from your PC, as well as send text messages and check your voicemail.

The Vonage mobile app allows you to make VoIP calls from your mobile device, and in addition, you can also use it to carry out all of the various functionalities of VonageFlow. The mobile app is available for both iOS and Android and does not require any great proficiency with digital devices to operate.

Data Privacy

According to Vonage, the company collects the information you provide to them to sign up for newsletters, webinars, services, and the like, including birthdate, address, email, phone number, and so on. The company uses cookies and tracking technologies in order to gauge your interaction with ads on the site. Third party sites like Facebook and Google may share information with Vonage, which the company says is done in order to help personalize your experience. 

The company says the information is collected in order to optimize the services provided to customers, and also for research and development, and marketing. Vonage says it is only kept “until it is no longer necessary to provide the services or otherwise relevant for the purposes for which it was collected.”

Vonage protects your information by way of “administrative, physical, and technical safeguards,” but it adds that no system provides a 100% guarantee of security. The information is stored and processed on computers in the UK, the EEA, the United States and elsewhere. 

You can contact the company to access your account information and opt out of promotional communications. You can also receive a copy of your personal data and request that it be erased. 

VonageFlow VonageFlow Visit Site

Customer Service and Support

If you have any hiccups with VonageFlow you can contact the Vonage Business Cloud support site, a comprehensive, knowledge-based support site which is available 24/7. There you can access articles, videos, and a wide variety of other information which should be able to answer your questions. 

If you would like to contact the company directly you can chat with them during business hours on weekdays, or request assistance by submitting a case through an online form. In addition, you can call the company at 1-866-901-0242 during the following hours:

Monday - Friday: 8am to 12am ET

Saturday - Sunday: 9am to 9pm ET

Bottom Line

Vonage has earned its place as one of the world’s top providers of VoIP services to businesses and private residences. Vonage Business Cloud offers high voice quality and reliable service, as well as a number of other important features that people look for in a VoIP service. With VonageFlow, you can already enjoy many of these services of the overall Vonage Business Cloud platform, as well as a series of collaboration tools, such as instant messaging and file sharing that help team members work together—and better—both on desktop and mobile devices, be they in the office or far afield.

top10.com staffByTop10.com StaffJun. 30, 2019
VonageFlow