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NetSuite Oracle Review (2024)

Project tracking and automation for large companies
By L'équipe de Top 10By L'équipe de Top 10 -
Last Updated: Jun 08, 2023
23 reviews
by
logo-NETSUITE
Visit Site
Price
Via quote only
Storage size
Unlimited
Views
Dashboard, Visual Project Mode, and more

Our Verdict

Is NetSuite Worth Signing Up For?

NetSuite's project management tool is a comprehensive solution for managing and tracking projects. It offers a wide range of features such as task management, resource allocation, project budgeting, and real-time reporting. The tool also integrates seamlessly with NetSuite's other business applications, such as accounting and CRM, making it easy to manage projects in one place. Overall, NetSuite's project management tool is a valuable asset for any large team looking to streamline their project management processes.

Price
Via quote only
Storage size
Unlimited
Views
Dashboard, Visual Project Mode, and more

Netsuite at a Glance

7.9
Editorial Score

Customizable Dashboards

Dashboard, gantt charts, customizable calendar, kanban board
9.0

Collaboration Tools

Timesheet manager, annotations viewable by users
7.0

Value for Money

$999/month + $99/month per user
7.0

Automations & Integrations

NetSuite Connector available in place of integrations. Allows for automation processes
7.5

Free Trial/Guarantee

Depends on MSP, but usually 14 days
9.0

Netsuite Pros & Cons

PROS

Project dashboard with KPI
Leverage project automation
Automatic job creation

CONS

Enterprise level pricing
More complex than basic tools

Top Netsuite Reviews

Suzanne King
Oracle Netsuite has twice granted our…
Oracle Netsuite has twice granted our non-profit with a social impact software grant, allowing us free access to an impressive suite of functionality. The team is highly responsive, caring and very helpful when sharing knowledge.
Ha
Ha
Silence
I have tried to contact Netsuite for over a week to schedule a demo as I am a prospective customer. Complete silence, but they managed to sign me up for marketing emails even though I didn't select the box to receive them when attempting to sign up for a product demo. Edit: I emailed them again and received an automatic reply that they were closed until the end of the year. I did not receive this reply in my initial inquiry or my second follow-up request for a demo - it would have been nice to know this over a week ago as I've been expecting someone to reach out - contact form should either acknowledge or have been changed to address this ahead of time.
AH
Ashley Hund
Never set up correctly and no customer service
I was extremely dissatisfied with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract. From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems. Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable. Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns. It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.
See all Netsuite reviews

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Netsuite Netsuite Visit Site

NetSuite Project Manager at a Glance

Best For: Large companies

Key Use: Project tracking and automation

Price: By quotation only

Storage: No limitation

Free Trial: Depends on MSP, but usually 14 days

Features and Functionality

Quick Project Setup

NetSuite allows users to develop project templates to avoid having to create the same project charts over and over again. For organizations such as marketing agencies that need to repetitively roll out similar projects, this is a great time saver.

Budget Tracker

The best projects run on time, scope, and cost every time. To make the job of tracking those variables easier, NetSuite has a budget tracking tool which provides a fine grained estimate of project expenditure and a real time tracker to quickly identify any looming overspends.

Detailed Task Tracking

NetSuite Project Management supports the full variety of task types that are commonly required in formal project planning. These can be layered onto a Gantt chart to provide a visual display of project activity. Deadlines and task types that can be annotated include:

  • Finish to start (FS)
  • Start fo start (SS)
  • Finish to finish (FF)
  • Finish no later than (FNLT)

Project Dashboard

The project dashboard provides managers with a visual depiction of current project updates including how the staff is faring toward achieving its Key Performance Indicators (KPIs). The updating process happens in real time and administrators can choose how to display the data. Common data display formats including pie charts are all supported.

Gantt Charting

NetSuite’s project management tool includes a Gantt chart editing and display tool. Gantt charts are the most widely used charting format for professional project managers. NetSuite’s project management package makes it easy for even rookie users to put these together by using a simple drag-and-drop editor

Timesheets

In order to help project managers keep track of what human resources are available, NetSuite features a timesheet manager which allows users to submit weekly timesheets. These are immediately visible in the SuiteCloud platform.

Additionally users are able to send each other tasks and see each other’s annotations in order to stay in touch about key task deliverables.

Data Privacy

NetSuite is now a fully owned subsidiary of Oracle which is among the largest computer companies in the world. NetSuite is known for having some of the best security standards in the industry and the worldwide network of data centers it uses to serve customers NetSuite data from is managed by a globally distributed cybersecurity team. The 8 geographically distinct data centers the company operates provides customers with full failover and disaster recovery capabilities. This means that customers’ data is both well-secured and virtually indestructible. In almost all cases, storing project management data locally is a far riskier proposition.

NetSuite Apps

NetSuite is now an Oracle company and targets large user-bases. Because bulk discounts are commonly factored in, the company does not provide standardized pricing. However, in general the system costs a monthly base license of $999/month with an additional access cost of $99/user/month.

Component
Base license
Per user addition
Cost
$999/month

$99/user/month

NetSuite Customer Support

SuiteSupport is available for all NetSuite products at 2 levels of service: Basic and Premium. The Basic plan provides 24/7 access to severity 1 issues, and business hours access to severity 2 issues. The grading depends on the nature of the disruption that users are experiencing. On Premium support, users gain access to severity 1 and 2 support on a 24/7 basis. Business hours support is available for severity 3 and 4. Support is available by phone, live chat, and email.

NetSuite Oracle Pricing & Special Offers

NetSuite is now an Oracle company and targets large user-bases. Because bulk discounts are commonly factored in, the company does not provide standardized pricing. However, in general the system costs a monthly base license of $999/month with an additional access cost of $99/user/month.

Component
Base license
Per user addition
Cost
$999/month

$99/user/month

Netsuite Netsuite Visit Site

NetSuite Alternatives

How NetSuite Compares to Other Project Managers


NetSuite

Monday.com
Proggio
24/7 support
x
Dedicated account manager
x
x
x
Drag and drop

Integrations
x
Zoom, Slack, Zendesk, others
JIRA, Trello, Basecamp
Unlimited boards

x
Time tracking
x

x
Users
Unlimited
5 to 200+
Unlimited

Bottom Line

NetSuite is an enterprise level project management tool that features all the tools professional project managers need to get their jobs done and manage a team at scale. The tool includes Gantt charting, a work breakdown management system, and basic collaboration tools to help employees stay in the loop and keep each other up to date on progress toward deliverables.

L'équipe éditoriale de Top10 est composée de rédacteurs professionnels ayant des dizaines d'années d'expérience dans le traitement éditorial des produits et services du marché de la consommation, des affaires et financier.

Netsuite reviews

Bad • Reviews 23
on
Excellent
4%
Great
0%
Average
4%
Poor
0%
Bad
91%
Sort by
Suzanne King
2 years ago
Oracle Netsuite has twice granted our…
Oracle Netsuite has twice granted our non-profit with a social impact software grant, allowing us free access to an impressive suite of functionality. The team is highly responsive, caring and very helpful when sharing knowledge.
Ha
Ha
3 years ago
Silence
I have tried to contact Netsuite for over a week to schedule a demo as I am a prospective customer. Complete silence, but they managed to sign me up for marketing emails even though I didn't select the box to receive them when attempting to sign up for a product demo. Edit: I emailed them again and received an automatic reply that they were closed until the end of the year. I did not receive this reply in my initial inquiry or my second follow-up request for a demo - it would have been nice to know this over a week ago as I've been expecting someone to reach out - contact form should either acknowledge or have been changed to address this ahead of time.
AH
Ashley Hund
3 days ago
Never set up correctly and no customer service
I was extremely dissatisfied with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract. From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems. Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable. Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns. It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.
Steve Robitaille
3 weeks ago
Not so "Suite"
Not so "Suite" - Highly DO NOT recommend NetSuite First, ensure all departments are involved in the evaluation and decision making process. Do a proper analysis, TCO, ROI etc and ensure you look at different platforms. Also, I recommend starting with specific pain points and evaluating the system with how well it eliminates those, but also understanding what new pain points will be created so you can properly evaluate the pros and cons. Also pre-decision, ensure whatever company/consultants you are working with truly understand your business model and how you operate daily. The amount of times during sandbox setup when I asked how to do something in Netsuite our current system can easily do and the response was "no" or "not natively" or "that module wasn't purchased" was maddening. Everything seems to be a custom workflow or custom programming to make it work the way we need it to. And even then it's extremely kludgy, hard to learn and operate, painstakingly slow, and not intuitive at all. Also, the price during implementation went up because the further we went into the weeds, we realized all the things it couldn't do, then needed to pay other systems and middle to make integrations work. Overall, this is a very niche system, I could see in some business models where it could be beneficial, especially inventory management, but for most companies, I'm positive there are better marketplace alternatives.

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