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Jira Project Management Review (2024)

By Laura-jane BradburyBy Laura-jane Bradbury -
Last Updated: May 06, 2024
65 reviews
by
logo-JIRA
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Price
From $7.75/user
Storage size
From 250 GB
Views
Board, Timeline, Gantt, Form, Task

Our Verdict

Is Jira Worth Signing Up For?

Jira is a project management software with many features and app integrations for task management, team and time tracking, collaboration, and insight reporting. It has a 7-day free trial and a free software version with basic features. Its pricing plans can be confusing, but they provide some savings with the right plan. A self-managed option is also available. Jira is worth considering if you’re looking for a comprehensive task manager with many integrations to choose from.

Price
From $7.75/user
Storage size
From 250 GB
Views
Board, Timeline, Gantt, Form, Task

Jira at a Glance

8.7
Editorial Score

Customizable Dashboards

Scrum and kanban boards, roadmaps, no gantt charts
8.5

Collaboration Tools

Team calendars, make announcements, collaborate on tasks
7.5

Value for Money

Free plan for 10 users, $7.75-$15.25/month per user, depending on the plan
10.0

Automations & Integrations

3000+ integrations and apps, customize workflows, drag-and-drop automations
9.5

Free Trial/Guarantee

Free 7-day trial
8.0

Jira Pros & Cons

PROS

Savings on some pricing plans
Free seven-day trial
Self-managed option available

CONS

Limited file storage for Free and Standard plans
24/7 customer support only available for higher-tier plans

Top Jira Reviews

An
Anthony
Great product and company
I really don't get the 1 star reviews, but Jira and Confluence are some of the most useful products you could ever get to organize your crap and life. Love this company, highly rec'm
Alex Tex
Been using Atlassian products for over…
Been using Atlassian products for over a decade, the Jira and Confluence get better over time and usage of the two gets flawless with many cross product integrations. I started with very old versions of Jira few companies back, what was the most annoying thing over the years was not the product itself, but some managers or admins over-complicating the setup or not listening for suggestions on how to simplify configuration or remove unnecessary steps. When the project is setup well Jira simply makes my life easier at work, confluence has been absolute blast since always if it comes to company wikis, these days it is my go-to for any docs, even personal with the free tier - I keep all my notes in my private account.
Sa
S a
Confluence is great, Jira not so much!
Not sure why there are so many bad reviews! Jira is actually an ok tool but the issue is managers don't really know how to use it effectively and turn it into a micro-management tool. However, Confluence is a great collaboration tool and I can't imagine my team living without it!
See all Jira reviews

How do I know I can trust this Jira review?

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Jira Jira Visit Site

Overview

Best for: Small and large businesses

Key use: Project management

Price: Starting from $7.75 per user, per month and from $790 per year, depending on user tiers

Storage: 250GB-Unlimited

Free trial: Seven days

How Jira Works

Jira comes with a ton of features and over 3000 integrations to make your work seamless.

Agile boards

Scrum boards break down complex projects into manageable sizes, whereas Kanban boards enable teams to visualize their workflow, boosting productivity and efficiency.

Jira Agile Boards

Reports and insights

Jira provides reports and insights to help you visualize the company’s current status and ensure the teams have the information they need to succeed.

Time tracking

Jira integrates with many time-tracking apps available in the marketplace. These time trackers provide worker time logs, response and resolution times, timesheets, time spent on projects, etc.

Drag and drop

The Drag-and-drop automation feature enables you to set the “What if…Then” rules in Jira, whereby specific tasks will be automated, saving your team time.

Roadmaps

Using the Roadmaps feature, teams can see everything they’re working on and all the projects, keeping them and the company in sync.

Jira Goals Board

Collaboration Tools

Jira offers collaboration tools, such as Confluence and Team Calendars in Confluence Premium. Confluence is a remote-friendly team workspace where everyone can make announcements, collaborate on tasks, get actionable meeting notes, and tap into the team’s collective knowledge to solve problems.

Team Calendars in Confluence Premium unites calendars and schedules, enabling team members to align their plans for meetings, project delivery, or availability. You can share your calendar with other colleagues and customize recurring events.

Other collaboration tools include integrations for Slack for communication, Google Drive for file storage and access, and Outlook for handling your group’s emails and more.

Data Privacy

Jira’s privacy policy explains how the company collects customer data and what it does with it. The company stores account and profile information, plus any other content you provide through its products or services, including feedback. Other collected content includes uploaded files and links, billing information, support channel information, and content that goes through its websites, such as social media comments.

When you use the services, Jira tracks your visit and interactions, device and connection information, third-party integration and service information about you, and information from related partners or related Jira companies. The company will ask for your consent before using your publicly identifiable data in testimonials or customer stories.

The information is used to personalize your experience, conduct research and development, communicate with you, provide security, offer customer support, protect Jira’s legal rights, and for marketing purposes. The company doesn’t host, collect, or transmit data from your server if you’re using their self-managed solutions.

Jira Apps

Jira offers desktop (macOS) and mobile (iOS, Android) apps. A Windows app doesn’t exist, but you can open the software through Google Chrome. According to Jira community reviews, this solution is very buggy and unresponsive at times. 

The software supports third-party integrations, which enhance the functionality of the apps. Jira integrates with various apps from their marketplace. These are HubSpot, Todoist, Clockify, Asana, Outlook, Microsoft 365, Trello, Slack, and Google Drive.

Desktop app

Jira’s desktop app integrates well with macOS, providing access to features like push notifications, drag and drop, and more. It’s very simple to set up—just download the app and install it on your device. The desktop app has a nice interface and is easy to use, with all menus clearly displayed. 

Mobile app

Jira’s mobile app is convenient because it provides mobility, improved customer support agent communications, and customizable Jira dashboards. Setup is straightforward as you only need to download the mobile app from one of the smartphone stores, install it, and sign in with your email address. Then, you can invite other team members to the site. The interface has a mobile-friendly design; you can operate it almost like the desktop version.

Jira Customer Support

Jira offers customer service through an online form that leads to an email response. Support also comes through product guides, blogs, knowledge bases, and FAQs.

Online form

Jira’s online form is not intrusive, asking only for your email address, the topic of your question, and a short message about your query. Upon completing the form, customer support automatically sends a response showing they have received your request and that it will be addressed as soon as possible. You will then be directed to view the customer FAQs page while you wait for the email response.

Product demos

Jira provides product tours and demonstrations on the company’s YouTube page. It has product designers, managers, and engineers talking about the software, giving tutorials, and responding to customer queries.

Jira Pricing

Jira has four plans: Free, Standard, Premium, and Enterprise. The Free plan is always available for up to 10 users, but due to additional business demands, you may need the advanced features in other plans.

The Standard and Premium plans are billed per user, per month at $7.75 and $15.25, respectively. However, the prices reduce for every user after you cross 100 users. For example, if you reach 110 users on the Standard plan, your rate reduces to $7.65 per user, per month. This means you’ll pay $841 for the month instead of $852. 

Annual plans are priced per user tier—a predetermined range of users. For example, User Tier 26-50 users will be charged $3,900 per year, whereas User Tier 51-100 will be charged $7,750 per year. The feature-filled Enterprise plan is only available on annual billing, and it becomes active when you reach 801 or more users.

Teams that don’t want to use Jira’s cloud software can opt for a self-managed solution. The server and data center products cost $42,000 per year for a minimum of 500 users.

Plans
Free
Standard 
Premium
Enterprise
Price
$0

$7.75 per user, per month, billed monthly

From $790 per year, depending on user tiers

$15.25 per user, per month, billed monthly

From $1,525 per year, depending on user tiers

No monthly billing

From $134,000 per year, only available with 801+ users

Users
Up to 10 users
35,000 users
35,000 users
35,000 users
Apps and integrations
✔ 
✔ 
✔ 
✔ 
Storage
2GB file storage
250GB file storage
Unlimited file storage
Unlimited file storage
Reporting and Insights
✔ 
✔ 
✔ 
✔ 
Assign user roles and advanced permissions
x
✔ 
✔ 
✔ 
Uptime Guarantee
x
x
99.9%
99.95%
Support
Community support
Local business hours
24/7 Premium support
24/7 Enterprise support

Jira Alternatives


Jira
monday.com
ClickUp 
24/7 support
✔ 
✔ 
✔ 
Dedicated account manager 
✔ 
✔ 
✔ 
Drag and Drop
✔ 
✔ 
✔ 
Integrations 
HubSpot, Todoist, Clockify, Asana, Outlook, Microsoft 365, Trello, Slack, Google Drive 
Dropbox, Hubspot, LinkedIn, Zoom, Mailchimp
Tableau, Discord, Miro, Calendly 
Unlimited boards 
✔ 
✔ 
✔ 
Time tracking
✔ 
✔ 
✔ 
Users 
Up to 35,000
Unlimited
Unlimited

Jira Board

Bottom Line

Jira is a feature-filled project manager with sufficient tools and integrations to boost collaboration, track employees, and manage tasks. While its pricing may seem confusing, you can still have savings on some of its plans. Overall, it’s worth considering for your task management needs.

Laura Bradbury writes for Top10.com and has been writing about dating, relationships, and sex since 2017 in her blog Style of Laura Jane. She produces relationship articles for publications and investigates online dating apps.

Jira reviews

Bad • Reviews 65
on
Excellent
9%
Great
0%
Average
5%
Poor
8%
Bad
78%
Sort by
An
Anthony
2 months ago
Great product and company
I really don't get the 1 star reviews, but Jira and Confluence are some of the most useful products you could ever get to organize your crap and life. Love this company, highly rec'm
Alex Tex
1 year ago
Been using Atlassian products for over…
Been using Atlassian products for over a decade, the Jira and Confluence get better over time and usage of the two gets flawless with many cross product integrations. I started with very old versions of Jira few companies back, what was the most annoying thing over the years was not the product itself, but some managers or admins over-complicating the setup or not listening for suggestions on how to simplify configuration or remove unnecessary steps. When the project is setup well Jira simply makes my life easier at work, confluence has been absolute blast since always if it comes to company wikis, these days it is my go-to for any docs, even personal with the free tier - I keep all my notes in my private account.
Sa
S a
2 years ago
Confluence is great, Jira not so much!
Not sure why there are so many bad reviews! Jira is actually an ok tool but the issue is managers don't really know how to use it effectively and turn it into a micro-management tool. However, Confluence is a great collaboration tool and I can't imagine my team living without it!
Roberto H.
3 years ago
Making things very easy...
Making things very easy...

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