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Backlog Project Management Review 2023 Staff

In a Nutshell

Backlog by Nulab is an integrated code management / project management tool that is designed to help technical teams keep on track of ongoing coding projects such as website development. The tool features task tracking and visually friendly schematics and is relied upon by more than 9,000 companies worldwide, including major brands such as Amazon, TransferWise, and Adobe.


  • Real time collaboration tool
  • Chart-based project tracking
  • Integrates with Git and Subversion repositories


  • Charts harder to access from mobile
  • Only 3 default priority levels

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Backlog at a Glance

Best for: Technology companies that need a project management tool

Key use: Collaboration, codebase integration, and task management 

Price: Free tier. Paid plans range from $35/month (Starter) to $175/month (Premium)

Storage: From 1GB (Starter) to 100 GB (Premium)

Free trial: 30-day free trial

Features and Functionality

Kanban-Style Project Boards

Backlog lets users group tasks into Kanban style “boards” in order to track progress toward completion. Users can configure each list with a common name such as “Open,” “In Progress,” and “Completed” and drag tasks between the lists as the status changes. This allows team members to get a quick visual overview of where each project stands within the overall development spring. 

Bug Tracking

Backlog contains a separate module for identifying and tracking bugs. Resolution can then be handled collaboratively whether the bugs are flagged internally or reported by a member of the public (Backlog supports a number of integrations and also has an API integration which can be used to connect with an external bug tracker). 

The bug tracker supports full cycle management from capture through to resolution and release. Custom fields can be added in order to label and aggregate commonly reported bugs.

Subtask Management

The easiest way to achieve a difficult project is to break the job down into smaller pieces. With Backlog, users can create subtasks within each task. The hierarchy can also be presented graphically and divided into checklists and regular tasks.

Gantt Charts

Gantt Charts overlap tasks against a calendar view in order to provide a visual overview of project progress. Project managers can also use them to map out critical paths and identify task dependencies that might make the difference between meeting a deadline and exceeding it. Backlog brings this feature to the development world. Users can choose to map a sprint on a Gantt chart and quickly see where each task stands in the development cycle and what’s dependent upon what.

Tiered Permissions

Backlog supports three types of users:

  • Administrators
  • Regular members
  • Guests

Guests have limited access to the Space and can view their account details and the team they belong to. Members can be regular non-administrative users or be able to act as an admin and invite other members. Finally, users can act as Administrators and configure all settings related to the space—including managing user settings and assigning users to different teams.

Collaboration Tools

Backlog puts collaboration at the core of its user experience. Each user can upload a profile photo and description of themselves (useful for larger teams where team members may not have face-to-face relationships). 

Users are able to tag one another on tasks and create a conversation thread which can be accessed by all members of the team.

Shared Files

Users are also able to share files across the organization. After uploading a file to an issue, users can click on the ‘Link Shared File’ button to call up a link that can be used to share the resource across the space.  If an individual user receives a resource share or is mentioned they will receive a notification to alert them to the fact that they have been tagged.

Plans and Pricing

Backlog includes a limited free tier that supports only one user and prevents access to critical features such as Gantt chart development. Therefore, the vast majority of users choose one of the 3 paid plans which are: Starter, Standard, and Premium. All paid plans can be accessed with a 30-day free trial. 

Monthly cost
Up to 30
Up to 100

Standard includes all Starter features and adds Gantt charting. It can also support up to 100 projects and provides 30 GB of total storage. The top Premium tier features unlimited users and projects and offers a generous 100GB of total storage. Importantly, it also supports custom fields. 



Backlog’s most impressive user interface is undoubtedly its web based app where users can access all collaboration and project tracking functionalities. 


Backlog also provides mobile apps for Android and iOS. These allow users access to the same set of functionalities in the website version. But because charting is such an important part of the software, users have reported that they find it difficult to call up some of the charts and inspect them in adequate resolution. For updating project tasks on the go, the mobile apps suffice. But to derive maximum benefit from the solution, we recommend sticking to the desktop UI as much as possible. 

Data Privacy

Of course, putting your entire development team’s projects on the cloud might seem like a big ask for privacy-sensitive team leads. Fortunately, Backlog takes user data very seriously:

  • Professional hosting: Backlog is hosted in an Amazon Web Services (AWS) data center. AWS offers enormous built-in redundancy, meaning that users have extremely little chance of ever losing their data. 
  • Data protection certifications: Backlog has gone above and beyond in meeting some of the industry’s toughest data protection certifications. It is compliant with ISO 27001, ISO 27017, and ISO 27018. 

Customer Service and Support

Support can be accessed via the Backlog Help Center which includes a knowledge base and video tutorials designed to steer users through all steps involved in making the most out of the tool.

The Help Center features both article style tutorials as well as video content. 

For those that require more personalized support, users can reach out via a ticket-based email support system or tweet the team on Twitter to initiate a support conversation over social media. 

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How Backog Compares

Zoho Projects
24/7 support 
Dedicated account manager 
Drag and Drop







Zoho CRM

Zoho People

Zoho Desk

Unlimited boards 
Time tracking
30 - unlimited

Bottom Line

For those leading projects within technical environments, Backlog is one of the best tools on the market. It features collaboration tools, integrates with the codebase and handles version control, and is backed by comprehensive support.'s editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Backlog customer reviews

Based on 39 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 years ago

Because its great, it is very easy to use and I love using it, I recommend it to other developers

2 years ago

Backlog helps us organize our code in a concise and productive manner across teams

2 years ago

Care for their customers and is a great way to save money. It has great value

2 years ago

Great quality for the price to use the service with very little problems encountered

2 years ago

Backlog by nulab is very good for the software developers that need a tool for their team projects

2 years ago

Because the offer a great project management/software plan for developers out there

2 years ago

Easy to use easy to set up. Could understand the instructions. Helped make life easier great product.

2 years ago

It is one of the best (for me) project management, the user interface is intuitive an simple and compare with price, it the best deal

2 years ago

They're cheap and have really good quality for that low of a price there not to bad to use either

2 years ago

Because it is wonderful and is easy to understand and integrate, in addition to its high quality

2 years ago

Very good and easy to use platform. Intuitive software that we can use without instruction and it worked great

2 years ago

It's easy to use. I wish it was a little less expensive. I don't have any major complaints. It's the only one Ive used so I can't make a comparison.

2 years ago

The interface is clean and easy to navigate finding what you need quickly and efficiently.

2 years ago

Backlog is a great product and ease of use. However I do feel like the customer service could be better.

2 years ago

Because it helps our development team stay on top of their projects and prioritize/plan what's needed to get done

2 years ago

Because the price is a little expensive. It is very user friendly and it works good with what my business needs.

2 years ago

It is so easy and it only take a short amount of time to me for knowing how to use it. It's a great thing for coders and dev teams

2 years ago

Overall I think that I would use the company personally and refer friends who are developers.

2 years ago

It is a trusted name and a high quality service that serves the needs and wants of our business.

2 years ago

Very easy to use. I did exactly what I thought it would do. Very good for code management and more

39 reviews
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