What Is Atera?
Atera is a cloud-based SaaS platform that combines project management with IT service management. It’s primarily built for IT teams and MSPs, providing remote monitoring, ticketing, automation, and reporting tools.
The platform allows IT professionals to manage client projects, automate recurring tasks, and streamline help desk support. Its AI capabilities enhance operational efficiency, reducing manual workload. If you’re running an MSP or an internal IT department, Atera can centralize your operations in a single dashboard.
However, Atera is IT-centric, meaning it might not be the best fit for non-technical teams looking for traditional project management tools like Trello or Asana.
Atera Features
Atera offers a range of features tailored to IT service management. Key functionalities include:
- Remote Monitoring & Management (RMM) – Real-time tracking of IT infrastructure, automated alerts, and remote troubleshooting.
- Professional Services Automation (PSA) – Project management, ticketing, invoicing, and time tracking for IT services.
- AI-Powered Automation – Predictive analytics, automated ticket resolution, and scripting.
- Network Discovery & Security – Scans networks for vulnerabilities and ensures compliance.
Remote Monitoring & Management (RMM)
Atera’s RMM feature allows IT professionals to oversee endpoints, networks, and servers remotely. It provides real-time monitoring, automated alerts, and remote access, reducing the need for on-site visits.
AI-Powered Automation
Atera’s AI-driven automation assists with IT ticket resolution, predictive maintenance, and automated scripting, significantly reducing manual intervention.
Integrated Ticketing System
Its PSA tools include a ticketing system that helps IT teams manage requests efficiently. The system is integrated with automation, allowing AI-powered ticket categorization and resolution.
Reporting & Analytics
Atera offers comprehensive reports on system performance, ticket resolution times, and client satisfaction, helping businesses optimize their IT operations.
How to Get Started with Atera
Getting started with Atera is straightforward:
- Sign up – Create an account on Atera’s website and choose a subscription plan.
- Set up your dashboard – Customize your dashboard with monitoring tools and automation settings.
- Integrate your tools – Connect Atera with third-party apps like Splashtop for remote access.
- Start managing IT projects – Use RMM and PSA features to streamline your IT operations.
Atera’s onboarding includes tutorials and a knowledge base to assist with setup.
Atera Customer Service
Atera provides multiple support options:
- Live chat & email support – Available during business hours.
- Knowledge base & community forum – Extensive documentation and peer support.
- Webinars & training sessions – Regular educational content for users.
While Atera doesn’t offer 24/7 phone support, its AI-powered chatbot helps with basic queries.
Is There an Atera App?
Yes, Atera offers a mobile app for iOS and Android. It allows IT professionals to manage tickets, monitor networks, and access remote systems on the go. The app is well-rated for its intuitive interface and real-time alerts.
How Much Does Atera Cost?
Atera’s pricing is unique—it charges per technician rather than per device. Plans include:
What Can You Do With Atera for Free?
Atera offers a 30-day free trial with access to all features. However, there’s no permanently free plan.
Bottom Line: Is Atera Worth It?
If you’re an MSP or IT professional looking for an all-in-one project management and IT automation tool, Atera is a solid choice. Its per-technician pricing model makes it cost-effective, and its AI-driven automation streamlines IT operations.
However, if you need a more general project management tool without IT-specific features, alternatives like Monday.com or Trello might be better suited.
AI was used in the creation of this content, along with human validation and proofreading.
