Atera is a cloud-based SaaS platform that combines project management with IT service management. It’s primarily built for IT teams and MSPs, providing remote monitoring, ticketing, automation, and reporting tools.
The platform allows IT professionals to manage client projects, automate recurring tasks, and streamline help desk support. Its AI capabilities enhance operational efficiency, reducing manual workload. If you’re running an MSP or an internal IT department, Atera can centralize your operations in a single dashboard.
However, Atera is IT-centric, meaning it might not be the best fit for non-technical teams looking for traditional project management tools like Trello or Asana.
Atera offers a range of features tailored to IT service management. Key functionalities include:
Atera’s RMM feature allows IT professionals to oversee endpoints, networks, and servers remotely. It provides real-time monitoring, automated alerts, and remote access, reducing the need for on-site visits.
Atera’s AI-driven automation assists with IT ticket resolution, predictive maintenance, and automated scripting, significantly reducing manual intervention.
Its PSA tools include a ticketing system that helps IT teams manage requests efficiently. The system is integrated with automation, allowing AI-powered ticket categorization and resolution.
Atera offers comprehensive reports on system performance, ticket resolution times, and client satisfaction, helping businesses optimize their IT operations.
Getting started with Atera is straightforward:
Atera’s onboarding includes tutorials and a knowledge base to assist with setup.
Atera provides multiple support options:
While Atera doesn’t offer 24/7 phone support, its AI-powered chatbot helps with basic queries.
Yes, Atera offers a mobile app for iOS and Android. It allows IT professionals to manage tickets, monitor networks, and access remote systems on the go. The app is well-rated for its intuitive interface and real-time alerts.
Atera’s pricing is unique—it charges per technician rather than per device. Plans include:
| Plan | Price (per technician/month) | Key Features |
|---|---|---|
| Pro | $129 | RMM, PSA, automation, ticketing |
| Growth | $169 | Advanced automation, custom scripts, network discovery |
| Power | $199 | AI-powered automation, advanced security tools, unlimited integrations |
Atera offers a 30-day free trial with access to all features. However, there’s no permanently free plan.
If you’re an MSP or IT professional looking for an all-in-one project management and IT automation tool, Atera is a solid choice. Its per-technician pricing model makes it cost-effective, and its AI-driven automation streamlines IT operations.
However, if you need a more general project management tool without IT-specific features, alternatives like Monday.com or Trello might be better suited.
AI was used in the creation of this content, along with human validation and proofreading.
Phillip Richardson writes for Top10.com as a tech writer with 13+ years of experience in IT. He holds a BSc in Audio and Music Technology and a PhD in Acoustics from Anglia Ruskin University. His career includes roles as Laboratory IT Manager at the University of Cambridge, Linux Engineer on a British Atlantic Survey expedition, and IT Officer at Newnham College.
