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Atera Project Management Review – 2025

By Top10.com StaffBy Top10.com Staff -
Last Updated: May 13, 2025
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Price
$149–$219/user/month (billed annually)
Storage size
15GB–100GB/month for file transfers (varies by plan)
Views
Tickets, Devices, Alerts, Custom Dashboards

Atera at a Glance

Atera is an all-in-one IT management platform designed for Managed Service Providers (MSPs) and IT professionals. It offers remote monitoring and management (RMM), professional services automation (PSA), and AI-powered automation to streamline IT tasks.

Price
$149–$219/user/month (billed annually)
Storage size
15GB–100GB/month for file transfers (varies by plan)
Views
Tickets, Devices, Alerts, Custom Dashboards

Atera at a Glance

8.9
Editorial Score

Customizable Dashboards

Offers customizable dashboards with multiple views, gantt charts, calendars, ticket status and drag-and-drop capabilities
9.0

Collaboration Tools

Remote access & monitoring allows you to manage & track customer issues; smart helpdesk & ticketing helps streamline IT operation
9.0

Value for Money

Offers two affordable main plans charged per technician: IT starting at $149-$219/month, MSPs starting at $129-$209/month
9.0

Automations & Integrations

MSP software combines RMM & PSA, plans offer unlimited automations & 27+ integrations, AI tools are available at extra cost
8.5

Free Trial/Guarantee

Offers a free trial for 30 days and doesn’t require a credit card
9.0

Atera Pros & Cons

PROS

All-in-one IT management platform
AI-powered automation features
Predictable, per-technician pricing

CONS

Lacks native integrations with some popular PM tools
Might be too IT-focused for general project management needs

How do I know I can trust this Atera review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

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What Is Atera?

Atera is a cloud-based SaaS platform that combines project management with IT service management. It’s primarily built for IT teams and MSPs, providing remote monitoring, ticketing, automation, and reporting tools.

The platform allows IT professionals to manage client projects, automate recurring tasks, and streamline help desk support. Its AI capabilities enhance operational efficiency, reducing manual workload. If you’re running an MSP or an internal IT department, Atera can centralize your operations in a single dashboard.

However, Atera is IT-centric, meaning it might not be the best fit for non-technical teams looking for traditional project management tools like Trello or Asana.

Atera Features

Atera offers a range of features tailored to IT service management. Key functionalities include:

  • Remote Monitoring & Management (RMM) – Real-time tracking of IT infrastructure, automated alerts, and remote troubleshooting.
  • Professional Services Automation (PSA) – Project management, ticketing, invoicing, and time tracking for IT services.
  • AI-Powered Automation – Predictive analytics, automated ticket resolution, and scripting.
  • Network Discovery & Security – Scans networks for vulnerabilities and ensures compliance.

Remote Monitoring & Management (RMM)

Atera’s RMM feature allows IT professionals to oversee endpoints, networks, and servers remotely. It provides real-time monitoring, automated alerts, and remote access, reducing the need for on-site visits.

AI-Powered Automation

Atera’s AI-driven automation assists with IT ticket resolution, predictive maintenance, and automated scripting, significantly reducing manual intervention.

Integrated Ticketing System

Its PSA tools include a ticketing system that helps IT teams manage requests efficiently. The system is integrated with automation, allowing AI-powered ticket categorization and resolution.

Reporting & Analytics

Atera offers comprehensive reports on system performance, ticket resolution times, and client satisfaction, helping businesses optimize their IT operations.

How to Get Started with Atera

Getting started with Atera is straightforward:

  1. Sign up – Create an account on Atera’s website and choose a subscription plan.
  2. Set up your dashboard – Customize your dashboard with monitoring tools and automation settings.
  3. Integrate your tools – Connect Atera with third-party apps like Splashtop for remote access.
  4. Start managing IT projects – Use RMM and PSA features to streamline your IT operations.

Atera’s onboarding includes tutorials and a knowledge base to assist with setup.

Atera Customer Service

Atera provides multiple support options:

  • Live chat & email support – Available during business hours.
  • Knowledge base & community forum – Extensive documentation and peer support.
  • Webinars & training sessions – Regular educational content for users.

While Atera doesn’t offer 24/7 phone support, its AI-powered chatbot helps with basic queries.

Is There an Atera App?

Yes, Atera offers a mobile app for iOS and Android. It allows IT professionals to manage tickets, monitor networks, and access remote systems on the go. The app is well-rated for its intuitive interface and real-time alerts.

How Much Does Atera Cost?

Atera’s pricing is unique—it charges per technician rather than per device. Plans include:

Plan
Price (per technician/month)
Key Features
Pro
$129
RMM, PSA, automation, ticketing
Growth
$169
Advanced automation, custom scripts, network discovery
Power
$199
AI-powered automation, advanced security tools, unlimited integrations

What Can You Do With Atera for Free?

Atera offers a 30-day free trial with access to all features. However, there’s no permanently free plan.

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Bottom Line: Is Atera Worth It?

If you’re an MSP or IT professional looking for an all-in-one project management and IT automation tool, Atera is a solid choice. Its per-technician pricing model makes it cost-effective, and its AI-driven automation streamlines IT operations.

However, if you need a more general project management tool without IT-specific features, alternatives like Monday.com or Trello might be better suited.


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