In a Nutshell
- Easy-to-use platform with many features
- Free trial available
- Not all plans include same-day support
- No budgeting tools
Asana at a Glance
Best for: Businesses of all sizes
Key use: Task management
Price: $9.99-$19.99 per member per month, billed annually
Storage: No storage limit
Free trial: 30 days
Features and Functionality
Asana is fairly straightforward and easy to use, but its range of features depends on which plan you purchase.
Understandably, the Free plan comes with the least amount of features. These include a dashboard for creating tasks, projects, and conversations, as well as basic search. The Free plan allows up to 15 team members.
The Premium plan includes all the basic features plus many more. Some highlights include:
Timeline: Allows you to create a plan and keep track of the work as it progresses or changes.
Custom fields: These can be created to track what’s most important or urgent
Admin controls: Include Google SSO, team management, password complexity controls, billing management, and more
Collaboration tools: Include messaging and communicating across teams (like Gmail, Slack, Hipchat, Microsoft Teams), file sharing, status updates, and more
Other features of the Premium plan include:
- Advanced search and reporting
- Unlimited team members
- Customer success webinars
- Priority support
- Task dependencies
- Comment-only projects
- Private teams and projects
- Start dates
- Over 100 integrations
The Business plan includes all the features included in the Premium plan. Some highlights include:
- Portfolios: A “mission control” pane that allows you to organize, monitor, and track all projects in a single view
- Workload: A real-time overview of every team member’s tasks. Lets you monitor individual workflow and offers a simple way to reallocate resources and reassign or reschedule tasks.
Asana Enterprise is the highest-level plan; it’s typically for larger businesses and it comes with more control and support. Enterprise includes all the features of Premium, plus the following:
- Service accounts
- User provisioning and deprovisioning (SCIM)
- Full organization data export
- Custom branding
- Cross-regional backups
- 99.9% uptime SLA
- Block native integrations
Whichever plan you choose, Asana offers apps for both Android and iOS devices, so you can work from your desktop or while on the go.
Asana’s Conversations feature allows users to interact through an internal message board. A conversation can be created with the whole team, or under a specific project, and will have its own email address, for example [projectname]@mail.asana.com or [teamname]@mail.asana.com. To create a conversation, simply send an email to the address of the project or team. Conversations supports tagging, file hosting, rich text, and emojis. They can be used to collaborate on ideas, make announcements, or discuss ongoing tasks. Users can upload files directly from their computers or platforms such as Dropbox and Google Drive.
Plans and Pricing
There are 4 Asana plans, including a free version, but companies that are serious about task management and productivity will benefit most from Premium or Enterprise.
Asana offers both Android and iOS apps in addition to its desktop version. You can find them on the Google Play Store or the App Store, respectively. Download and setup is simple and you can access My Tasks, projects, and Conversations from all devices. Keep in mind that Asana’s app is only compatible with Android versions 5 and later and iOS 9 and above.
Asana goes to great measures to ensure the privacy and data security of its subscribers. Users control how they wish their information to be shared, and any transmission of sensitive information is encrypted. Asana complies with EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, and encourages transparency to such an extent that anyone can check out their Asana Trust page and view app and API availability in the last day, week, month, and year.
Customer Service and Support
Asana customer support can be reached via email (firstname.lastname@example.org) and via live chat during US business hours. Enterprise customers are guaranteed same-day support while Premium customers are guaranteed “priority support.” Customers who enroll in Asana’s customer success program also get access to a dedicated customer success manager.
How Asana Compares
Asana is a project management tool that’s scalable for companies of all sizes. Whether you run a small operation or head multiple teams, you can use Asana to assign individual tasks while overseeing projects as a whole. Asana includes organizational and collaborative features to ensure that your team knows what’s going on and meets their deadlines, contributing to the overall success of your company’s projects.