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Native Van Lines Review 2023

Serguei Solokhine author image

In a Nutshell

Founded over 20 years ago, Native Van Lines offers moving and storage solutions for residential and corporate clients. It also provides storage and vehicle-transport services. As a moving broker, Native does not carry out your move directly. Instead, it connects you with local movers in your area and encourages competitive bidding for your business to get the best price. This is all backed by 24/hour online customer support.

pros

  • 24-hour customer service
  • Extensive network of US and international movers
  • Licensed for local and long-distance moves

cons

  • Service availability varies by provider
  • Quotes by phone only

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Native Van Lines at a Glance

Main Services Covered

Local moving, long-distance moving, corporate relocation, packing & unpacking, storage, car shipping

Participating States

50+, international

Online quote tool 

No

Insurance included

Varies by provider


Services Covered

In addition to local and long-distance moving services, Native Van Lines provides corporate relocation, car shipping, packing/unpacking, and storage. As a brokerage, Native connects you with local providers for these services as needed, and not every service is guaranteed to be available in your area.

  • Local Moving: Any move within the same state, regardless of distance, is considered a local move. Since local moves are more straightforward from a licensing standpoint, and more companies are willing to take them on, they are usually far cheaper than long-distance moves (any type of move that crosses state lines). This, combined with Native’s competitive bidding process, ensures you will have the best rate on your local move.

  • Long-Distance Moving: If you need to move across state lines, Native Van Lines can connect you with a professional, white-glove long-distance moving company licensed in both your state and the destination state. White-glove movers handle your items with the utmost care and attention and only employ trained professionals.

  • Packing/Unpacking: The movers in Native’s network offer professional packing/unpacking services at an additional cost. If you pay for these services, the movers will pack and load your belongings and unload and unpack them at the destination.

  • Corporate Relocation: In addition to residential homes, Native can connect you with local movers to relocate your corporate office. Optionally, you can request packing/unpacking, move planning, and delivery of boxes and other moving supplies for your corporate move. 

  • Storage: Native Moving offers both long- and short-term storage solutions. All storage areas are climate controlled, alarmed, monitored, and maintained to Native’s A+ standards of cleanliness. Unlike its moving services, storage services are provided directly by Native through its network of facilities across the United States. 

  • Vehicle Shipping: Native offers door-to-door vehicle delivery, terminal-to-terminal vehicle delivery, and both open and enclosed car shipping. With open shipping, your vehicle will be exposed to outside elements like snow and dust. While this might be fine for a regular car, it is best to choose enclosed shipping if you are shipping a classic or luxury vehicle.

Pricing

Native is a brokerage, so its pricing will vary significantly based on the local market in your area. One of the advantages of using a brokerage like Native, especially in an area with many nearby moving companies, is that you will usually get a lower price. This is because Native will offer your business to different local movers and pick the offer with the best rate. 

After you fill in some basic information, a Native Van Lines representative will call you to provide the full details of your quote, including multiple options from movers in your area, if applicable.

When we spoke with Native Van lines on the phone regarding a quote for a long-distance move from Washington State to California, I was quoted a minimum of $3500. The rep specified that while the move price is likely to remain at that minimum, it could change. The main factor that could drive up the price was an above-average square footage, while distance was not a major factor.

Final pricing will be determined on a pay-as-you go basis with the mover, and Native would not lock in a final quote.

When I tried to get a quote for several different local moves, my requests were forwarded to iMoving.com, another aggregator like Native. While Native handles some local move requests, many of them appear to be forwarded to this provider instead. iMoving is a reputable brokerage similar to Native Van Lines and stands out for its range of options and transparent quoting process.

Moving Process

To begin, enter your name, phone number, and email into Native Van Lines’ quote tool. You’ll need to specify the date of your move along with the starting and destination zip codes. Native Van Lines will then reach out to you by phone or email to verify the details of your move and provide a quote.

If you are satisfied with your quote, all you need to do is wait for the specified moving date. You can also choose from several add-on services, including full-service packing, fragile-only packing, loading and unloading, and storage. You can contact Native by phone, email, or online chat throughout your move to receive assistance. 

With packing/unpacking, you can opt for partial or full service. For example, you can request the movers’ help with the heaviest or most fragile items while handling the rest of the unpacking yourself for a reduced quote.

Once the move is complete, you will receive a final quote. If you have questions about your quote or would like to provide feedback, you can give Native a call at 888-809-1249.

Fleet Details

Native does not have its own fleet. Instead, it connects you with movers who have the appropriate vehicle to fit your needs. Most moving companies will have the truck or van required to transport your belongings if it's a regular residential move. If you need vehicle transport, heavy equipment transport, or transport for fragile or antique furniture, notify Native Van Lines in your initial call. It will attempt to match you with a mover whose fleet can handle your special request.

Customer Service

You can contact Native by phone at 888-809-1249, by email at info@nativevanlines.com, or via the online chat on its website. Online chat is available 24/7, while the phone line operates from 9 am to 7 pm Monday to Friday and 9 am to 5 pm on Saturdays.

Native does not offer any guarantees or insurance products for residential moves. You will need to inquire directly with the moving company if you want to insure your belongings.

For corporate clients, however, Native Van Lines offers Full Value Protection, an insurance product that covers your belongings in the event of damage. Basic Full Value Protection is included in every corporate moving package, while Comprehensive coverage can be bought for an additional cost. Speak to your Native Van Lines representative about the details of your coverage, including premiums, coverage amounts, and the claims process.

Testimonials*

*Reviews taken from the Better Business Bureau (BBB).

“***** and the team did a fantastic job. They came in wearing masks courteously and arrived on time. They finished our large two bedrooms very fastly. They packed and wrapped everything very nicely in blankets. Nothing was damaged.”—John S.

“Excellent service, the move day went super smooth thanks to Native Van lines. The movers were efficient in disassembling and assembling our furniture (they had experience with our specific type of furniture) and were super-fast. Would hire them again.”—Ethan W.

“They informed and kept me updated, and the lads who did the job were brilliant and banged on time. So I recommend it.”—Joseph H.

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Bottom Line

Native Van Lines is a moving broker connected to an array of movers that can provide specialized services, such as vehicle transport, packing/unpacking, and corporate relocation. Native also offers short- and long-term storage units for rent. 

Thanks to its 24/7 customer service, you can rely on Native Van Lines’ support throughout your move, regardless of timing. Its vast network of movers also allows for both local and long-distance moving for commercial and residential clients. If you want the best rate available locally and a moving solution custom-tailored to fit your needs, it’s hard to go wrong with Native.

Serguei Solokhine is a freelance writer based in Vancouver, British Columbia. A digital nomad, he loves writing about finance, business, and travel. With degrees in finance and marketing, plus five years of experience in the financial services industry, Serguei has developed a wealth of knowledge in personal and corporate finance, marketing, CRM software, and other SaaS platforms. A seasoned writer, his byline has appeared on many popular websites.
Native Van Lines