In a Nutshell
- Super-fast internet
- Whole home coverage solutions
- Free internet speed check at your address
- Fairly expensive
- Limited coverage (nine cities in six states)
Ting Internet at a Glance
What Services and Features Does Ting Internet Offer?
Ting Internet’s value proposition can be summed up in one word: speed. Ting only offers its 1000 Mbps high-speed gigabit fiber internet in a few locations, but rest assured it is the fastest or one of the fastest ISPs in those locations. Ting’s high-speed internet is generally best for houses or businesses. If you live in or are thinking of moving to an apartment, you can use the free “Ting Buildings” tool on the Ting website to see the speeds in your building.
Ting currently offers fiber internet in these locations:
California: Fullerton and Solana Beach (and soon to be added: Culver City and Encinitas)
Colorado: Centennial (and soon to be added: Roaring Fork)
Idaho: Greater Sandpoint
North Carolina: Fuquay-Varina, Holly Springs, and Wake Forest (and soon to be added: Rolesville)
Prices, Plans, and Value for Money
Ting offers a one-size-fits-all Home Gigabit plan with 1000 Mbps download speed, 1000 Mbps upload speed and unlimited data for $89/month. If you don’t need fiber internet, it also offers a 5 Mbps plan for $19/month. Fiber for Business offers the additional benefit of enterprise-level support at customized prices. There are no free trials.
None of the plans require a contract. However, you will need to pay a one-time installation fee of up to $200. If you don’t have a router, you’ll also need to buy a Ting internet box for $200 or rent it for $9/month.
Ting also offers an optional Wi-Fi range extender (Zyxel Multy Pro AC2100 Dual-Band WiFi Extender System) for $99 or $5/month. This enables additional Wi-Fi access points for larger homes, boosting your home network coverage by an additional 800-1,000 sq ft.
Overall, a Ting fiber internet subscription cost with the router and extender rental comes to $103/month.
Ting Internet: Price Plans – Households
Ease of Use, Hardware, and Setup
It generally takes about three weeks between the home visit and service activation.
The setup process consists of three steps:
1. After you order Ting Internet, a Ting Team member will contact you within three business days to schedule a time for a technician to come and install your connection.
2. The home visit can take between one hour to two-and-a-half hours. During the visit, the technician will set up the necessary equipment, mark out a pathway for the fiber optic cable on your property, and answer any questions you have.
3. Following the home visit, Ting’s support team will be notified that your home has been fully connected and will activate your service.
The installation is slightly different if you live in Westminster, MD or Solana Beach, or Fullerton, CA. In these towns, the Ting fiber network is constructed and installed by a municipal or third-party organization. Therefore, Ting will arrange for a third-party technician to lay the fiber on your property and then contact you to book a final installation with a Ting technician.
Ting Internet Security
Ting doesn’t offer much information about its network security, except to say that it continually monitors its networks to address threats to the network and subscribers.
Ting Internet Performance
Ting promises 1000 Mbps download and upload speeds in all the locations where it operates. We checked the Federal Communications Commission’s broadband search tool and found that Ting is usually in the top three fastest ISPs in the areas it serves.
Ting Internet Customer Service
Ting Internet’s customer service gets mixed results. Some customers have reported quick response times while others have reported slow responses and, in some cases, hidden fees. Overall, it could be said that Ting’s customer service is better than the big ISPs, but its reputation lags behind some of the smaller ISPs.
There are several ways to get assistance:
● Phone: 844-846-4994 (support) or 855-846-4626 (new signups), business hours only
● Live chat (Ting website during business hours)
● Knowledgebase and forums (Ting website)
Q: Who owns Ting Internet?
A: Ting Internet is operated by Ting Inc., a subsidiary of Dish Wireless. In addition to fiber internet, Ting Inc. also offers cell phone plans through its Ting Mobile business division.
Q: How long has Ting Internet been operating?
A: Ting Internet first offered fiber internet in Greater Sandpoint, Idaho, in 2018. Since then, it has expanded to numerous locations in six states, with plans to expand to additional cities in 2021 and beyond.
Q: Can I bring my own router to Ting Internet?
Yes. Ting’s technicians will install an Inside Ting box (fiber modem) free of charge. The Ting router is available for rental or purchase, but you may use your own router – provided it’s compatible, of course.
If you happen to live in one of the areas serviced by Ting Internet, then you’re in luck because Ting offers reliable high-speed internet based on the latest gigabit fiber technology. With 1000 Mbps download and upload speeds and coverage for the entire home (or office), Ting Internet is a solid option for households or businesses with a heavy reliance on high-speed internet.