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Mint Mobile Review

Nadav Shemer

In a Nutshell

Mint Mobile is an online-only, prepaid mobile virtual network operator that runs on T-Mobile's nationwide 5G and 4G LTE network. It is best known for its unique marketing approach, which includes selling plans in packages of 3, 6, or 12 months—the larger the package, the bigger the savings.

pros

  • Low introductory price for first 3 months
  • No contracts, overages or hidden fees
  • Refer-a-friend bonus

cons

  • Unlimited plan data speed slows down after 35 GB
  • Quite expensive after initial 3 months

Mint Mobile Mint Mobile Visit Site

Mint Mobile at a Glance

Best for: Low prices and flexible plan options
Price: $15-$30/month per line for first 3 months, then $25-$40/month per line unless you renew with a 12-month plan
Plan: Unlimited talk and text plus varying amounts of high-speed data
Network: T-Mobile
Phone purchase requiredNo

Which Services and Features Does Mint Mobile Offer 

Each Mint Mobile plan comes with the following:

  • Unlimited talk and text in the U.S.
  • Free calling to Mexico and Canada
  • Nationwide coverage (covering more than 99% of Americans)
  • Use of 5G or 4G LTE up to monthly data limit, whichever is strongest
  • Video streaming at 480p
  • Free mobile hotspot
  • Option of bringing your own device or purchasing one from Mint Mobile
  • Free 2-3 day shipping or paid same-day delivery (California only) or overnight delivery (nationwide) if you’re in a rush
  • No charges for exceeding your data limit (only a slow down in your data speed)
  • Mobile app where you can view monthly data usage for the whole family

Prices, Plans and Value for Money 

Mint Mobile offers a choice between four data plans. Each plan has unlimited calls and text, with the only difference between the options being the max amount of high-speed data. Each plan carries a three-month introductory discount, after which the plan auto renews for another 3 months at the full price unless you purchase a 12-month plan to lock in the same low rate that you received with the introductory offer. Note that you must commit to a 3-month contract to claim the introductory offer.


4 GB / month
10 GB / month
15 GB/month
Unlimited (35 GB/month)
Price – first 3 months
$15/month
$20/month
$25/month
$30/month
Renewal price for additional 3 months
$25/month
$35/month
$45/month
$40/month
12-month renewal price
$15/month
$20/month
$25/month
$30/month

If you’re not sure which plan to choose, the good news is that the Mint Mobile home page has some handy tools to help with your decision. Just select the number of lines you need, your usual amount of data usage (or, if you don’t know, select the features you use for an hour or more per day when not connected to Wi-Fi, e.g. YouTube, web surfing, Google Maps), and tell Mint Mobile how much you spend with your current provider. Submit the information to have Mint Mobile reveal your recommended plan.

Add-ons include:

  • UpRoam credit: Add money to your international roaming balance in $5, $10, or $20 increments.
  • Competitive rates to more than 160 countries (log into your Mint Mobile account, click “load wallet” and add credit to begin)
  • Data add-ons: 1 GB for $10 or 4 GB for $20, anytime you need it

Activation Process

When you sign up to Mint Mobile, you get a choice of bringing your own device or upgrading to a new one. If you’re bringing your own device, check compatibility using the free tool on the Mint Mobile website.

Your SIM kit should arrive within 2-3 days of order, or even quicker if you pay for express delivery. To activate your SIM card, simply download the Mint Mobile app (iOS or Android) and enter the 11-digit ACT code on the back of your SIM card. 

Lastly, each new order comes with a second SIM kit (called the Share the Love Kit) which you can pass on to a friend for a 7-day free trial with 250 minutes, 250 texts, and 250 MB of data. If your friend purchases a full plan, both of you will earn $15 of credit for your next plan renewal.

Selection of Phones Available 

When you sign up to Mint Mobile, you get the option of purchasing or financing any of the newest iPhone or Samsung Galaxy devices. Current deals include the iPhone SE for $15/month, iPhone 12 Mini for $30/month (when choosing the Unlimited data plan), and $50 off select Android phones when committing to a 12-month plan.

Mint Mobile Call and Text Performance 

Mint Mobile operates on the T-Mobile network, one of the big-three U.S. wireless networks covering more than 99% of Americans. Based on a study of the IHS Markit RootMetrics map of the T-Mobile network, call performance is good across the vast majority of locations in the United States, with fair or poor performance in only a handful of rural areas.

Mint Mobile Data Speeds 

When you use Mint Mobile, you get high-speed data through T-Mobile’s 5G and 4G LTE network (whichever is fastest in your location at the time). High speeds continue until you hit your data limit, after which you can accept slower speeds until the next billing month or purchase a data add-on. T-Mobile currently has the largest 5G network of the big-three wireless networks, covering more than 80% of Americans.

Mint Mobile Customer Service

Mint Mobile has one of the best customer ratings of any mobile plan provider, with a 4.6-star rating from around 5,000 customer reviews on Trustpilot. Customers say they value Mint Mobile for its superior prices (compared to the big three carriers), reliable service, and user-friendly website and app.

If you have any issues, you should be able to find the answer on the FAQ section on Mint Mobile. Alternatively, the “Fox Bot” on the Mint Mobile website is available 24/7, and human customer support staff can be reached 7 days a week from 5am to 7pm PST on 800-683-7392.

What People Say About Mint Mobile

Here’s a sample of 5-star reviews for Mint Mobile on Trustpilot:

“I had Sprint for years before I made the switch. I honestly saw the difference right away on the call quality. The price is a bargain and living in Los Angeles, I have not had any issues with not having signal... Mint makes having a mobile phone easy. Their app is all you need to do almost anything you would at a retail company store.” – Edward Alvarado

“It was very easy to join Mint!! The SIM card arrived home within a week and I could use it the same day I got it. The plan I chose for 3 months of 15 Gb works fine for my daily use at a most fair price of 25$ per month. I assure to subscribe for the same year plan.” – Rocío Chicha Calderón Madrid.

Mint Mobile Mint Mobile Visit Site

FAQ

Q. Who owns Mint Mobile?
A. Mint Mobile was founded in Costa Mesa, California, in 2015 (as Mint SIM) by David Glickman and Rizwan Kassim as a subsidiary of Ultra Mobile.

Q. Does Mint Mobile throttle or limit data?
A. Yes, you will notice a slow-down in your data after exceeding your monthly limit. If you don’t wish to wait for the next billing month to return to high speeds, go to the Mint Mobile app to purchase a data add-on.

Q. Does Mint Mobile have any physical stores?
A. No, Mint Mobile is 100% digital – which is one of the ways it keeps down its costs, allowing it to offer discounts.

Bottom Line

Mint Mobile’s 3-month introductory discount really is a great deal. While the renewal price is a little expensive unless you renew with a 12-month plan, the reliable coverage, top-notch customer service, and other perks (like free trials for your friends) are enough to get most people to stick with Mint Mobile beyond the initial 3-month period.

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products.

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03 Aug 2021

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