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GenMobile Review

Top10.com Staff

In a Nutshell

If you’re looking for a network with lots and lots of coverage, then Gen Mobile, which promises to operate America’s largest 5G and 4G (LTE) network, might be a good match. The company offers a 7 day money back guarantee and doesn’t lock users down into annual contracts. For those who place lots of international calls, the $13/month unlimited plan should prove a great enticement.

pros

  • Cheap unlimited domestic and international calling plans
  • Affordable data packages
  • 7-day money back guarantee

cons

  • Doesn’t run its own network
  • No contracts - some corporate users want them

Gen Mobile Gen Mobile Visit Site

Gen Mobile at a Glance

Best for: Users that want a cheap and flexible provider for data and calls
Price: From just $10/month
Plan: Unlimited domestic and international talk and text plans with varying amounts of high-speed data and data-only plans
Network: Sprint (CDMA); T-Mobile (GSM)
Use your own phone: Yes

What Services and Features Does Gen Mobile Offer? 

CDMA and GSM

For those not up to school on the telecoms jargon, CDMA and GSM are the two standards for cellular connectivity that are operated in the United States. Although Gen Mobile is a mobile virtual network operator (MVNO) — which means that it doesn’t actually own the infrastructure used to power the network — it does give customers the flexibility to choose between either CDMA or GSM connectivity.

Unlimited Calling and Texts

If you’re a huge fan of international texting and calling, Gen Mobile’s unlimited calling plan to more than 100 countries — including Mexico, Canada, China, Brazil, Germany and more   is available on plans valued at $15 and above and is likely to be a huge boon.

Prices, Plans and Value for Money 

One of the main selling points of Gen Mobile is that when it comes to plans, there are a lot  to choose from. On the 3-month or monthly plans, users have four options to choose from:

3 month price (per month)
Monthly price
Plan
Details
$13
$15
International plan with 1GB data
1GB data
$17
$20
International plan with 2GB data
2GB data
$20
$25
International plan with 3GB data
3GB data
$24
$30
International plan with 5GB data
5GB data

If users sign up for the longer 3-month commitments, they receive a better price. 

For all the 1- and 3-month plans, users receive:

  • A 15-day text freebie
  • The ability to add on minutes, data, or international credit
  • Unlimited minutes within the USA
  • Unlimited minutes to 100+ countries around the world
  • Unlimited global texting 
  • 5G and 4G LTE coverage, whichever is strongest 

Additionally, Gen Mobile offers 3 monthly data plan subscriptions which are designed for those who do not need to make calls and only want a means of ensuring cellular connectivity. These plans are popular with users who need a backup option to their home internet package, for instance.

Plan
Cost (monthly)
1 GB data plan
$10
3 GB data plan
$20
6GB data plan
$30

If users need more data than the limit then they can simply buy more for an additional $5 per 500MB. The data plans provide access to the same 4G/5G data that the cellular plans do.

Activation Process

Getting activated on the network is quick and easy. Like most providers, Gen Mobile supports a port-in process that allows users to keep their existing number from another provider. Alternatively, fresh numbers can be provisioned. The flexibility to choose between GSM and CDMA gives users a wide range of choices.

Selection of Phones Available

Gen Mobile offers a variety of pre-owned phones across both the Android and iOS powered product families. For users that need an affordable handset that is guaranteed to work with the network, these options could be a great means of achieving connectivity. Among the handsets available for sale through the site are:

  • iPhone XR
  • iPhone 8
  • iPhone 6s 32GB 
  • iPhone 7 32 GB
  • Moto E4
  • LG K40

Gen Mobile Call and Text Performance 

With 4G and 5G connectivity users can expect good data speeds. Additionally some of the plans support:

  • Unlimited minutes’ calling within the USA
  • Unlimited global SMS usage

Gen Mobile Data Speeds 

4G and 5G (where available)

Whether users opt to connect through GSM or CDMA, Gen Mobile promises nationwide coverage with either 4G (LTE) or 5G data. The 5G rollout throughout the US is picking up pace and users who sign up for Gen Mobile can be tapped into a network that is already primed for rollout. Either way, fast speeds can be achieved. 

Gen Mobile Customer Service

Run into trouble getting your Gen Mobile device to work? The team supports various communication channels including:

  • Live support / agent chat
  • A support number accessible from within the USA (office hours: 07:00 - 17:30 PST)

Gen Mobile has also posted an online coverage checker. Users just need to plug in their zip code to see if the company supports connectivity in their area. There’s also an FAQ page where users can see answers to commonly asked questions. 

What People Say About Gen Mobile

"Switched from AT&T because of lousy coverage and also price. Both price and especially coverage with the addition of T-Mobile are incredible. I couldn't be happier that I have the service, only wish I'd found it several thousand dollars ago..." 

Dennis O. (via Reviews.io)

“Gen Mobile has been a great find that allows me to have a separate number for my small business at an affordable price. The customer service has always been timely and friendly." 

Nathan C. (via Reviews.io)

Great plan, has been perfect for my kid's phone to stay in touch between school and activities. Sim worked perfectly in an iPhone 6s..”

Tom M. (via Reviews.io)

“I love how affordable the international plan is with Gen Mobile!”

Gopi S. (via Reviews.io)

Gen Mobile Gen Mobile Visit Site

FAQ

Do I need to take out an annual contract?

No. Gen Mobile offers a variety of connectivity options including monthly and three month subscription plans.

If I join Gen Mobile,  can I keep my existing number?

Yes you can. If you want to keep your number then Gen Mobile will provide instructions to help you ‘port’ in your existing line. You will need your PIN code for your current carrier and the porting process may take up to 48 hours. 

Does the network support Wifi calling?

Yes. So long as your device supports it, you can contact support to enable WiFi calling. 

Bottom Line

If you’re looking for an affordable and flexible provider that supports both CDMA and GSM connectivity then check out Gen Mobile, an MVNO that supports both bring-your-own-device and pre-approved hardware. They also sell affordable pre-owned handsets online. 

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Gen Mobile customer reviews

Based on 15 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

My mobile plan is great and very cheap for the unlimited data that I have.

5 months ago

Their mobile plan is a really good price for us. They offer a really great service, and we love the phones that are available with their service.

5 months ago

Gen Mobile is a great mobile service because it's extremely easy to use and it's not pricey. The calls are clear and there's very little interruption in service, so overall it's worth it.

6 months ago

Their mobile phone plan is not too expensive, gets good signal, and overall I think the quality is better than some others that I have used in the past.

6 months ago

Great mobile plan for the price and they have great coverage nationwide, so many people can use this product for a great price.

7 months ago

They offer a quality service for the plan I was looking at and their representative was thoughtful and kind. I'm very pleased I went with them.

7 months ago

I have never had any problems with them. They have great coverage and always try to help if I have a question or problem with my phone.

7 months ago

They have great reception and service. They will also work with you on your bill. It has a great phone plan and great wifi. I would totally recommend this Gen Mobile phone company to friends and family.

6 months ago

Good coverage area. Less dropped communication. Clear reception and good customer service response. The service area is very consistent.

6 months ago

Their mobile service helps keep me connected with friends and family. Their service is always good, and I never have any issues that are not easily resolved.

6 months ago

They have awesome options and service, however, they have a hidden menu that you can't easily see which is not so great.

6 months ago

This plan is better because they offer better service than you think they would for the low cost. I would recommend this company.

7 months ago

I am completely satisfied with them. Their customer service is excellent and they didn't over charge. They are a good value for the money.

5 months ago

They provide great service and connection, but they could also give me better deals.

7 months ago

It's a great service. It works really well for me, and it's a great price. I don't think it would be deserving of a bad rating in my opinion.

Gen Mobile