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Boost Mobile Review

Top10.com Staff

In a Nutshell

Looking to commit to a fast all NEW Expanded 5G network that gets cheaper the longer you use it? Boost Mobile now offers 40% off when you prepay for 6-months of Unlimited Talk, Text, and 2GB/mo of data. Now only $9/mo compared to $15/mo normally.-. Plus get a FREE SIM ($9.99 value) and FREE shipping ($4.99 value). Keep your phone and your phone number.

pros

  • America’s Largest & Fastest 5g Network
  • Cheaper rates for Prepaid customers
  • Bring your own phone and buy a device

cons

  • Rural coverage can be poor
  • MVNO: doesn’t own its network

Boost Mobile Boost Mobile Visit Site

Boost Mobile at a Glance

Best for: Users that want a long term affordable connectivity solution on a 5G network
Price: From $9/month(for the first six months)
Plan: Unlimited talk, text, and 2GB of data
Network: TMobile (MVNO)
Use your own phone: Yes

What Services and Features Does Boost Mobile Offer 

No Annual Service Contracts

Boost Mobile doesn’t believe in locking users into long-term contracts. For this reason, the company offers flexible rolling monthly payment plans. If you just want to dip your toes into the world of virtual mobile network operators (MVNOs) and see whether Boost Mobile is right for you, then going with one of these plans — or a prepaid package — might be the best course of action. Boost Mobile is among the best deals in pre-paid Wireless.

Boost Perks

Joining Boost as a customer means more than just getting reliable cell phone service. Boost Perks is a rewards program which is offered exclusively to Boost Mobile customers and provides users with enticing offers including:

  • Perks
  • Special deals
  • VIP experiences

The Boost Perks app is available on both Android and the Apple App Store and features deals with a variety of partners including:

  • Papa John’s
  • Sam’s Club
  • Monster Energy

Overseas Deployment Support

Boost makes a point of supporting serving US military personnel. The company allows those being deployed on active duty to suspend their service without incurring any service charges or reactivation charges when they’re back in the US.

Privacy Premium

If you’re worried about your phone’s security, then you might be interested in Boost’s Privacy Premium bundle which contains a set of tools designed to improve the security of the device. These include:

  • A tool for securing WiFi
  • Privacy Premium which locks down the sensitive data contained in most phones
  • An international calling subscription which provides packages of unlimited calls to various countries for a monthly add-on

Visual Voicemail

Nobody loves logging into a voice mailbox in order to pick up and patiently listen to messages. Boost Mobile can make the whole process easier by automatically transcribing voice messages and then forwarding the output to email. Receive all your voicemails — without having to listen to a single one.

Prices, Plans and Value for Money

All plans include:

  • A free mobile hotspot
  • A free SIM card ($9.99 value)
  • Ability to keep your phone number
  • 99% nationwide coverage

Most users are going to be interested in the Go Unlimited Plans. The two plans differ in terms of the mobile hotspot allowance offered: with the $50/month plan it’s 12GB and with the $60/month plan it’s raised to 30GB. Those that need to use their cellphone as a mobile hotspot frequently might wish to measure their average monthly data usage to see how much they use. One term and condition to point out: once users reach their monthly data allotment, speed is reduced to 2G speeds for the remainder of the month. Therefore, to avoid infuriating slowdowns, users should make sure that they buy a plan which provides adequate bandwidth.

Plan
Monthly cost
What’s included
$50 Go Unlimited
$50
  • 35GB of 4G LTE data
  • Unlimited data, talk, and text
  • 12 GB mobile hotspot
  • Add another line for $30/month
$60 Go Unlimited
$60
  • 35GB of 4G LTE data
  • Unlimited data, talk, and text
  • 30 GB mobile hotspot
  • Add another line for $40/month

Activation Process

The good news is that Boost Mobile supports porting in numbers from different providers and bring-your-own-phone options. If you’re happy with the handset that you currently have — so long as it’s compatible with the Boost network — you can simply transfer it over to the network. This process can take a couple of days to complete but Boost’s customer support team are on hand to assist with any difficulties that the migration process might pose.

Selection of Phones Available 

More good news on the flexibility front. Whether you’re an Android or iPhone user there are options with Boost Mobile that can make sure that you get the device you want to be connected to the network.

Boost Mobile Call and Text Performance

Boost Mobile does offer unlimited call and text packages as add-on packages. Specifically:

Plan
Cost (add-on to basic package)
Todo Mexico PLUS
$5/month
International Connect PLUS
$10/month

Boost Mobile Data Speeds 

Boost is a mobile virtual network operator (MVNO) reselling Sprint’s infrastructure. While this is in one sense a drawback — it means the company doesn’t own its own network — it does allow access to the largest 5G network in the US. If users want to check whether they can get coverage in their locality, Boost also has an online coverage checker which allows you to punch your Zip code into a tool in order to see whether there is network availability where you’re based. 

Boost Mobile Customer Service

Boost provides a comprehensive online help experience and its centerpiece is the online live chat function. Chat agents are ready to take customer queries between 04:00-20:00 PST (Monday to Saturday) and 04:00 to 19:00 PST on Sundays.There is also phone support and some online documentation designed to prevent users from needing to contact support for issues that they can resolve themselves.

What People Say About Boost Mobile

“Boost is a good prepaid company when you cannot afford to get a contract.” Amam, Virginia Beach, VA (Via ConsumerAffairs.com)

“I have never had a bad experience with Boost Mobile. Any issues I ever had ever quickly resolved within 24 hours or less.”

Julia, Hedgesville, WV (Via ConsumerAffairs.com)

“Boost Mobile is amazing. I've been with them since I was a teenager so over 20 years now they always right great service and fix any problems that I have. Love the service!!!”

Tanisha of Everett, WA  (Via ConsumerAffairs.com)

Boost Mobile Boost Mobile Visit Site

FAQ

What network speed does Boost provide?

The company advertises both 4G and 5G capabilities

Is it a CDMA or GSM-based network?

Boost Mobile is an MVNO for Sprint which uses CDMA technology

How can users get the discounted monthly price?

By paying their subscription on time for six months

Bottom Line

If you’re looking for a cell phone provider that offers flexible options and a variety of packages geared towards the needs of those doing a lot of international calling, then Boost Mobile may be a company worth considering. 

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

Boost Mobile customer reviews

Based on 26 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

They have a better deal and offers that make all clients feel happy and safe. It is a wonderful service .

5 months ago

Boost Mobile is always a friendly company to work with when it comes to using my phone. I found I was also eligible for upgrades much more frequently than with other plans.

5 months ago

Boost Mobile has the best unlimited plans, and the cheapest price per month for all unlimited text, talk and data. And, they have great customer service and great phones that you can finance.

5 months ago

Boost is the best, I like it's low monthly billing. Everything is unlimited and they do not charge taxes.

5 months ago

This my service provider. I have never had an issue that could not be resolved in a timely manner. Customer service is very knowledgeable

6 months ago

I would say that it is probably just like any cell phone. You can get whatever kind of phone you prefer.

6 months ago

Boost mobile has always had good service, and I can go everywhere and still use my phone. I love using boost, they have good customer service and are overall a good company.

7 months ago

The cell phones are great, and the service is great. Boost Mobile is one of the best services. I think anyone who pays monthly needs this service. I feel it would be great for somebody who does not have a lot of income.

7 months ago

For ten bucks I get unlimited text and calling and one gig of data. The price only goes up a little with more data. The customer service is absolutely great. I have no issues.

7 months ago

Their service is great, their plans are great and the coverage is awesome, no doubt.

5 months ago

They have great customer service and it is very easy to use. When I first got boost Mobile it didn't really work where I lived, so I talked to the company. They upgraded my plan and said it should work, but it was more expensive, so in the end I couldn't pay for it.

5 months ago

It offers an affordable price with limited services for people who do not need a lot.

6 months ago

Boost Mobile has a wide coverage plan. They have 5G which is a faster service. Boost Mobile has fair prices for their various phone plans.

6 months ago

I have never had a problem with this company, I intend to stay with it. It is also cheaper than any other I have been with.

6 months ago

Great quality of service. They care about their customer's interest and needs, to better serve them next time.

7 months ago

Their service is very easy to use and it is good overall. Sadly, I don't make enough money to pay for it.

7 months ago

Boost mobile is priced right for my family. They have many locations that are conveniently located.

7 months ago

Great phone company for a small price. Phones are affordable, no need for credit checks. Low deposit.

5 months ago

Their data and speed were slow at times. They also seemed to initiate price increases. Their customer service was weak, and I did not like the plans that they had.

5 months ago

I find Boost Mobile to be old and outdated, but it will always be there if needed in the end.

Boost Mobile