ProMerchant Review

Sarah Badani

In a Nutshell

With straightforward pricing structures, uncomplicated contracts, and competitive rates, ProMerchant is letting the little guys in business breathe a sigh of relief, confident that at least one company has got their back. There are no long contracts you have to sign up for, and you won’t get penalized for backing out of a contract earlier either.

pros

  • $50 AMEX gift card/price beat guarantee
  • No cancellation fees
  • Free equipment placement

cons

  • Cannot accept adult and credit repair related businesses
  • No free hardware option

ProMerchant ProMerchant Visit Site

Ideal For 

  • Ecommerce
  • Retail
  • Restaurants 
  • Phone/Mail order/Mobile services

What’s on Offer 

  • Personal support expert and/or account director for each client
  • Integrated shopping cart and payment gateway 
  • API enabled
  • Virtual terminals
  • Clover hardware
  • QuickBooks Sync
  • EMV, NFC compliant

ProMerchant Application Process

From the very first contact with ProMerchant, you will appreciate the ease of use and straightforward nature of the company. You aren’t asked to upload or scan in loads of documentation before signing up for the service. In fact, ProMerchant’s application process is completely online and straightforward. You just enter your company name, personal name, phone number, email address, and business type to get a free quote. 

ProMerchant works really fast, too. You can definitely get approval within 24 hours, but many times the answer can be as fast as 2 hours! Once approved, ProMerchant provides overnight shipping for all hardware and instant access to all of the online tools you are eligible for. So, you can get started in as little as 24 hours if you don’t need hardware, 72 hours if you do. That’s really fast service!

What’s Unique About ProMerchant?

ProMerchant is unique in that it really works for the little guys. There are no complicated contracts that are either too confusing to understand what you’re getting yourself into or too long that you are choked by the commitment. The company offers stellar customer service because, frankly, most business owners don’t have any clue as to how credit card processing works and have loads of questions to get the ball rolling. The customer support staff is patient, knowledgeable, and available whenever you need them.

ProMerchant’s fee structure is pretty simple, too. The interchange fees and percentage rates of each transaction are deducted each day from the transactions you’ve processed. The transaction fees and monthly charges are deducted once a month (usually between the 5th and the 7th of each month).

What’s even more amazing is the breadth of services available from a single merchant service provider. Whether you are working in Ecommerce, phone or mail order businesses, mobile services, restaurants, or retail industries, ProMerchant has the technology to get you up and running in no time. From chip-enabled processing to e-signatures, Bluetooth devices, and invoicing, ProMerchant provides it all. Merchants can have virtual terminals, shopping cart integration, API, recurring billing, auto invoicing, and more. For a simple credit card processor, ProMerchant really packs a ton of usability and features into its services.

Customer Support

ProMerchant offers dedicated customer support that is available 24/7. You can reach a representative via phone or send them an email using the online contact form found on the website. When you sign up with ProMerchant, you are assigned a team of support experts that get to know your business personally to better understand how they can help you.

Pricing (Software and Hardware)

ProMerchant has 2 pricing plans, both are straightforward and easy to understand without the complicated structures that are generally the norm in this industry. Here’s a table to make it even easier:


Interchange Plus Fixed
Percentage + Transaction Fee
Interchange Plus
Fixed Monthly Charge
Fixed transaction fee
x

Fixed percentage rate
x

Fixed monthly fee

x
Month-to-month contract
x
x

The Interchange Plus Fixed Percentage rate and transaction fee plan has a fixed interchange service charge, meaning it doesn’t change from one month to the next, and has a fixed transaction fee and percentage rate. The interchange is the amount charged by Visa and MasterCard to let a business accept their cards. These will vary from one provider to the next, but ProMerchant charges a flat rate for this. On top of that, you’ll be charged for each transaction you process. So, the amount you pay will vary based on how many charges you process each month.

The interchange plus flat rate monthly charge and transaction fee plan bundles all the charges together into a single fixed monthly fee. This means that rather than being charged a separate fee for each transaction along with a percentage rate for each transaction, you’ll be charged a flat rate every single month. Obviously, this is a lot easier for bookkeeping because you already know how much you’ll be charged each month in advance. Plus, for businesses that have a lot of credit card charges each month, it’ll also work out cheaper. You can get a free quote from ProMerchant to see exactly how much you’ll be charged for each plan, but both are competitively priced for the industry.

In terms of security, all ProMerchant hardware and solutions are PCI compliant, and the company requires all of its clients to have PCI compliance as well. The hardware is incredibly secure too, using the Verix operating system (VX520), a dual mode terminal, and is both EMV and NFC transaction compliant. Using VeriShield Protection, ProMerchant has end-to-end encryption for all transactions and fraud protection in case the need arises. ProMerchant works with both the full Clover Station and the Clover Mini for mobile or small businesses on-the-go. You can even use the Clover Flex, the hand-held credit card processing solution of the future.

ProMerchant ProMerchant Visit Site

Bottom Line

To sum it up, ProMerchant is one of the best options if you are a small business owner, especially in the retail, restaurant and food services, mobile services, or phone and mail-order industries. It has transparent pricing, a welcome change particularly if you are just starting out and don't understand the nuances of credit card processing yet, and the flat rates are fair and competitive. What's more, we appreciated that there were no hidden fees, no setup fees, and no early cancellation fees.

ProMerchant has dedicated customer support, and they’re ready to help you get set up quickly or troubleshoot issues all along the way, 24 hours a day. It is extremely helpful to have a customer assistant walk you through the early stages of credit card processing, especially for new merchants. With fast service, good pricing, and easy maintenance, ProMerchant is a smart choice for businesses in 2019.

About ProMerchant Credit Card Processing

ProMerchant has already made a name for itself with the small businesses of this world because it's known for being fair, honest, and transparent about its offerings, pricing, and services. It’s the newest way for small businesses to process payments, though this innovative payment processing solution caters to businesses of any size. The company currently holds an A- with the Better Business Bureau, and that’s only because of the short amount of time ProMerchant has been in business. Given time, this company is sure to soar to the top. Providing month-to-month contracts, no cancellation fees, and a high acceptance rate, ProMerchant is quickly becoming one of the best choices in its class.

Physical Address

33 Arch Street

Boston, MA 02110

Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

ProMerchant customer reviews

Based on 27 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

28 Sep 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Amber, WA
8 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

That it's easy to use and makes the sales easy for the consumer. It allows me to use different methods of payment and be able to look an itemized list of sales each day cumulating

Jennifer, FL
a year ago

I work for a company that has used this system for many years. it is easy to use, follow and teach when training new employees.

K, CA
10 months ago

Their customer support is the best and setting up with them was a pleasant experience. They really care about what they are doing.

Daniel, PA
7 months ago

Their service is always fast and accurate. We have been using them for years and have never had any issues with them at all.

Cryssie, NC
a year ago

ProMerchant is a great payment processing service. It is so easy to use and they provide excellent customer service.

Bob, NJ
10 months ago

Makes my business run smoothly. Fees are low in comparison to other companies . Customer service is very good and I can speak with someone immediately . I am very happy with my decision to use Pro Merchant

Amber, TX
8 months ago

It's a good product, and the setup is super easy. Great for pricing and getting started is super straight forward.

Emy, AL
9 months ago

It was successful, efficient and user friendly. There was no application fee. I like that it's set up in Boston.

Janie, CA
8 months ago

Pro merchant has been the first company that we have not had glitches. I'm a fan of programs that save me time.

ED, TX
8 months ago

They are extremely helpful and effective in all areas that we need them to maintain efficiency.

Landon, TX
a year ago

I have had minimal problems with it and everyone that I have talked to has been satisfied as well

Shannon, IN
8 months ago

I am so happy with ProMerchant. I have nothing to complain about. They are wonderful. The customer service has been great, even though I have only had to use them twice because of the ease of the product. It's so understandable, especially for people like me who is so new to this process. I will definitely recommend this to anyone

BD, CA
7 months ago

Good customer service, easy to reach, easy to use and understand. Have not had any problems or anything.

Maxwell, CA
9 months ago

ProMerchant is definitely a helpful of managing our business. It is useful to provide payment method of good management value.

Shannon, FL
9 months ago

This was such s good price for what you get. We had a couple glitches with a few customer's credit cards, but that might have been their fault. Overall really good

Maria, NM
a year ago

This brand has never given us any problems whatsoever. We have had other merchant services but this one delivers seamless service.

TB, MO
a year ago

They are a professional organization that is various processing products dependent on your needs. Previous vendors were not easy and they proved to be difficult if detailed questions are asked.

Rick, TX
10 months ago

Very much simple and too the point with Easy to use to tools and support to get what I need done.

Brendan, NY
8 months ago

We use this at my work with a mobile reader. Was hard to set it up, but now it runs pretty smoothly. Not unique because there are a few of these out there, but definitely a fine service.

Rob, CO
a year ago

Their service works really well, the fees they charge are very reasonable. I haven't had any real problems with them.

27 reviews