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ProMerchant Review (2024)

CCP with a personal support expert/account director for each client
By Sarah BadaniBy Sarah Badani -
Last Updated: Jan 02, 2024
254 reviews
by
logo-PROMERCHANT
Visit Site
Rates
From 0.50%
Contract length
Month-to-month
Free equipment
Yes

Is ProMerchant Worth Signing Up For?

With straightforward pricing structures, uncomplicated contracts, and competitive rates, ProMerchant is letting the little guys in business breathe a sigh of relief, confident that at least one company has got their back. There are no long contracts you have to sign up for, and you won’t get penalized for backing out of a contract earlier, either.

Rates
From 0.50%
Contract length
Month-to-month
Free equipment
Yes

ProMerchant at a Glance

8.7
Editorial Score

Low Rates

Interchange-plus plan starts at 0.50%/transaction, virtual terminal rates start at $0.30/transaction
7.5

Low Fees

Interchange-plus plan starts at $0.15/transaction, virtual terminal rates start $0.30
8.0

Payment Services

Integrated shopping cart and payment gateway, virtual terminals
10.0

Additional Benefits

API enabled, QuickBooks sync, EMV, NFC compliant, free equipment & software, no setup or cancellation fees
10.0

Customer Support

Phone support at 1-888-712-3316 or via the online form
8.0

ProMerchant Pros & Cons

PROS

Free equipment placement
$50 AMEX gift card/price beat guarantee
No cancellation fees

CONS

Limited public information about pricing
No free trial

Top ProMerchant Reviews

Er
Erica
Excellent customer service from Dana Brand
I was so pleased with my recent experience with Dana Brand at ProMerchant. She patiently walked me through the process and addressed all of my questions and concerns. She also followed up with me as she said she would which is so unusual in typical customer servicce experiences. As a new business owner, I truly appreciated the support I received and would highly recommend ProMerchant and Dana Brand!
KN
KN
Dana Brand
Dana Brand is a customer service all star. She is knowledgeable, friendly and sincere. She is an asset to the company. I have recommended her to other perspective companies. Bravo, Dana!
JR
Jeffrey L. Rosenspan
Dana Brand was patient with me and…
Dana Brand was patient with me and answered all my questions - there were a lot!
See all ProMerchant reviews

How do I know I can trust this ProMerchant review?

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ProMerchant ProMerchant Visit Site

Overview

ProMerchant has already made a name for itself with the small businesses of this world because it's known for being fair, honest, and transparent about its offerings, pricing, and services. It’s the newest way for small businesses to process payments, though this innovative payment processing solution caters to businesses of any size. The company currently holds an A- with the Better Business Bureau, and that’s only because of the short amount of time ProMerchant has been in business. Given time, this company is sure to soar to the top. Providing month-to-month contracts, no cancellation fees, and a high acceptance rate, ProMerchant is quickly becoming one of the best choices in its class.

Ideal For 

  • Ecommerce

  • Retail

  • Restaurants 

  • Phone/Mail order/Mobile services

What’s on Offer 

  • Integrated shopping cart and payment gateway 

  • API enabled

  • Virtual terminals

  • Clover hardware

  • QuickBooks Sync

  • EMV, NFC compliant


How ProMerchant Works

ProMerchant Application Process

From the very first contact with ProMerchant, you will appreciate the ease of use and straightforward nature of the company. You aren’t asked to upload or scan in loads of documentation before signing up for the service. In fact, ProMerchant’s application process is completely online and straightforward. You just enter your company name, personal name, phone number, email address, and business type to get a free quote. 

ProMerchant works really fast, too. You can definitely get approval within 24 hours, but many times the answer can be as fast as 2 hours! Once approved, ProMerchant provides overnight shipping for all hardware and instant access to all of the online tools you are eligible for. So, you can get started in as little as 24 hours if you don’t need hardware, 72 hours if you do. That’s really fast service!

What’s Unique About ProMerchant?

ProMerchant is unique in that it really works for the little guys. There are no complicated contracts that are either too confusing to understand what you’re getting yourself into or too long that you are choked by the commitment. The company offers stellar customer service because, frankly, most business owners don’t have any clue as to how credit card processing works and have loads of questions to get the ball rolling. The customer support staff is patient, knowledgeable, and available whenever you need them.

ProMerchant’s fee structure is pretty simple, too. The interchange fees and percentage rates of each transaction are deducted each day from the transactions you’ve processed. The transaction fees and monthly charges are deducted once a month (usually between the 5th and the 7th of each month).

What’s even more amazing is the breadth of services available from a single merchant service provider. Whether you are working in Ecommerce, phone or mail order businesses, mobile services, restaurants, or retail industries, ProMerchant has the technology to get you up and running in no time. From chip-enabled processing to e-signatures, Bluetooth devices, and invoicing, ProMerchant provides it all. Merchants can have virtual terminals, shopping cart integration, API, recurring billing, auto invoicing, and more. For a simple credit card processor, ProMerchant really packs a ton of usability and features into its services.

ProMerchant Customer Support

ProMerchant offers dedicated customer support that is available 24/7. You can reach a representative via phone or send them an email using the online contact form found on the website. When you sign up with ProMerchant, you are assigned a team of support experts that get to know your business personally to better understand how they can help you.

ProMerchant Pricing

Pricing Special Offers

ProMerchant has 2 pricing plans, both are straightforward and easy to understand without the complicated structures that are generally the norm in this industry. Here’s a table to make it even easier:


Interchange Plus Fixed Percentage + Transaction Fee

Interchange Plus Fixed Monthly charge

Fixed transaction fee

Yes

 No

Fixed percentage rate

Yes

 No

Fixed monthly fee

 No

Yes

Month-to-month-contract

Yes

Yes


The Interchange Plus Fixed Percentage rate and transaction fee plan has a fixed interchange service charge, meaning it doesn’t change from one month to the next, and has a fixed transaction fee and percentage rate. The interchange is the amount charged by Visa and MasterCard to let a business accept their cards. These will vary from one provider to the next, but ProMerchant charges a flat rate for this. On top of that, you’ll be charged for each transaction you process. So, the amount you pay will vary based on how many charges you process each month.

The interchange plus flat rate monthly charge and transaction fee plan bundles all the charges together into a single fixed monthly fee. This means that rather than being charged a separate fee for each transaction along with a percentage rate for each transaction, you’ll be charged a flat rate every single month. Obviously, this is a lot easier for bookkeeping because you already know how much you’ll be charged each month in advance. Plus, for businesses that have a lot of credit card charges each month, it’ll also work out cheaper. You can get a free quote from ProMerchant to see exactly how much you’ll be charged for each plan, but both are competitively priced for the industry.

In terms of security, all ProMerchant hardware and solutions are PCI compliant, and the company requires all of its clients to have PCI compliance as well. The hardware is incredibly secure too, using the Verix operating system (VX520), a dual mode terminal, and is both EMV and NFC transaction compliant. Using VeriShield Protection, ProMerchant has end-to-end encryption for all transactions and fraud protection in case the need arises. ProMerchant works with both the full Clover Station and the Clover Mini for mobile or small businesses on-the-go. You can even use the Clover Flex, the hand-held credit card processing solution of the future.

ProMerchant ProMerchant Visit Site

Bottom Line

To sum it up, ProMerchant is one of the best options if you are a small business owner, especially in the retail, restaurant and food services, mobile services, or phone and mail-order industries. It has transparent pricing, a welcome change particularly if you are just starting out and don't understand the nuances of credit card processing yet, and the flat rates are fair and competitive. What's more, we appreciated that there were no hidden fees, no setup fees, and no early cancellation fees.

ProMerchant has dedicated customer support, and they’re ready to help you get set up quickly or troubleshoot issues all along the way, 24 hours a day. It is extremely helpful to have a customer assistant walk you through the early stages of credit card processing, especially for new merchants. With fast service, good pricing, and easy maintenance, ProMerchant is a smart choice for businesses in 2019.

Sarah Badani writes for top10.com and has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

ProMerchant reviews

Excellent • Reviews 254
on
Excellent
92%
Great
2%
Average
1%
Poor
0%
Bad
6%
Sort by
Er
Erica
2 months ago
Excellent customer service from Dana Brand
I was so pleased with my recent experience with Dana Brand at ProMerchant. She patiently walked me through the process and addressed all of my questions and concerns. She also followed up with me as she said she would which is so unusual in typical customer servicce experiences. As a new business owner, I truly appreciated the support I received and would highly recommend ProMerchant and Dana Brand!
KN
KN
2 months ago
Dana Brand
Dana Brand is a customer service all star. She is knowledgeable, friendly and sincere. She is an asset to the company. I have recommended her to other perspective companies. Bravo, Dana!
JR
Jeffrey L. Rosenspan
2 months ago
Dana Brand was patient with me and…
Dana Brand was patient with me and answered all my questions - there were a lot!
A.G A.G
3 months ago
I was helped properly and was provided…
A&G Appliance Service I was helped properly and was provided great service, I am very happy with the outcome for my company and definitely recommend him for business needs , thank u so much for all the help

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