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Clover Review

Nadav Shemer

In a Nutshell

Many top credit card processing companies sell Clover’s point-of-sale systems. But did you know that Clover itself offers credit card processing through parent company Fiserv? That’s right. While Clover is primarily known for its POS hardware, it also offers a range of other services including payment processing, gift cards, invoicing and payroll solutions, and merchant cash advances.

pros

  • Predictable, flat-rate processing
  • Access to all Clover hardware
  • Large app store

cons

  • Poor customer service ratings
  • Locks you into Clover hardware
  • Monthly fees

Clover Clover Visit Site

Ideal For

  • Full-service restaurants

  • Quick-service and take-away restaurants

  • Small and medium-sized retailers

What’s on Offer

  • Point of sale systems

  • Virtual terminal

  • App marketplace (with apps to add to your POS)

  • Gift cards

  • Employee performance solutions

  • Invoicing and payroll solutions

  • Dashboard with real-time reporting

Application Process

The application process is similar to what you’ll find with most other credit card processing companies, and it can be done online or over the phone. To set up a merchant account with Clover, you’ll need to provide business information such as monthly income and proof of ownership. You can upload all these documents through Clover’s secure online system, so it’s all quick and easy.

Clover doesn’t say how long it takes to get approved, and judging by some of the customer reviews we read, it can really vary. Most credit card processing companies tend to approve applicants within 1-5 business days so it’s safe to assume this is the case with Clover.

What’s Unique About Clover?

Clover is best known for its point-of-sale solutions, which are sold by Clover itself as well as by many top credit card processing companies that are authorized resellers of Clover products. If you choose Clover as your payment processor, you get the option of purchasing any of 5 Clover devices (and you can purchase multiple devices if needed). You also get instant access to the Clover app store, which is full of integrations you can add to your Clover system.

These are the devices:

  • Station. Clover’s largest POS system, a 14” high-definition all-in-one POS system that comes with a cash drawer and receipt printer.

  • Mini. Small desktop terminal you can fit in any space, which you can use as a basic payment processing device or as a full-featured POS.

  • Flex. Handheld payment terminal you can take with you anywhere, with built-in Wi-Fi and LTE connectivity.

  • Go. Super-light card reader that pairs with the Clover Go mobile app syncs with other Clover devices.

Customer Support

We’re sorry to say that Clover doesn’t have great customer service. In fact, judging by some of the reviews from unhappy former customers, the service is horrible. Clover’s POS solutions rightfully have a good reputation, but the credit card processing service does not. The main gripes customers have include not being able to get issues resolved over the phone, being locked into contracts with unclear cancellation fees, and a lack of support for small business owners.

Pricing (Software and Hardware)

Clover has 4 plans with varying monthly charges and transaction fees. The per-transaction fees are always flat, so it doesn’t matter what type of credit / debit cards your customers use.

  • Register Lite: $9.95 / month, flat-rate processing of 2.7% + $0.10

  • Register: $39.95 / month, flat-rate processing of 2.3% + $0.10

  • Counter-Service Restaurant: $39.95 / month, flat-rate processing of 2.5% + $0.10

  • Table-Service Restaurant: $69.95 / month, flat-rate processing of 2.3% + $0.10

Hardware costs are as follows:

  • Station: $1,349

  • Mini: $749

  • Flex: $499

  • Go: $69

Bottom Line

Clover offers some of the best point-of-sale devices in the business. But if you’re looking for a payment processing company that offers Clover devices, you don’t have to choose Clover itself, and truth be told you may be better off choosing one of the authorized Clover resellers. While it may seem convenient to choose Clover for payment processing, its poor customer service and reputation for hidden fees make it a less-attractive option than some of the alternatives.

Clover Clover Visit Site

About Clover

Clover was founded in 2010 with backing from angel investors and launched its cloud-based Android point-of-sale platform in April 2012. At the end of 2012, it was acquired by First Data Corporation (now Fiserv) which turned it into a full-scale merchant services provider offering Clover POS solutions, payment processing, and a range of other services.

When you choose Clover for your credit card processing, you are actually a customer of First Data Merchant Services, LLC, doing business as Clover Business Solutions, a registered ISO of MetaBank N.A., Sioux Falls, SD; and Wells Fargo Bank N.A., Concord, CA.

Physical Address

Clover Network, Inc.

415 N Mathilda Ave

Sunnyvale, CA 94085

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products.

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09 May 2021

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