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Chase for Business Merchant Services Review (2024)

One of the Big Four banks of the US, with 5,100+ branches and 16,000 ATMs across the country.
By Sarah BadaniBy Sarah Badani -
Last Updated: Jul 16, 2023
1,756 reviews
by
logo-CHASE FOR BUSINESS®
Visit Site
Rates
2.90% online rate
Contract length
No contract
Free equipment
No

Is Chase for Business Worth Signing Up For?

Chase credit card payments processing is provided by a branch of JP Morgan Chase Bank. This gives it reliability and stability, enabling it to offer competitive payment processing rates and options such as next-day or even same-day funds clearance. Chase offers a wide range of business services, including commercial banking, business bank accounts, business loans and lines of credit, and cash advances, alongside payment processing capabilities.

Rates
2.90% online rate
Contract length
No contract
Free equipment
No

Chase for Business® at a Glance

9.2
Editorial Score

Low Rates

2.6% per card present transaction, 2.9% per card-not-present, 3.5% per keyed-in transaction
7.0

Low Fees

$0.10 per card present transaction, $0.15 per card-not-present, $0.10 per keyed-in transaction
9.0

Payment Services

In-store, online, and on-the-go point of sale systems, variety of terminals, accept payment by chip, swipe, or tap
10.0

Additional Benefits

Range of equipment & business banking services, funds can be cleared and deposited by next business day
10.0

Customer Support

"Live customer support over the phone 24/7, 365 days a year. Call 1-888-886-8869 or login and use the Secure Message Center to email"
10.0

Chase for Business® Pros & Cons

PROS

24/7 customer support
No long-term contracts
Large range of terminals

CONS

No linked marketing apps or loyalty scheme management
No pricing information for software or hardware

Top Chase for Business® Reviews

BC
Bryan Chen
Great and reliable banking
love chase, not sure why all the negative reviews. Their customer service is amazing and in my opinion the best of all major banks in the US. They are extremely responsive and never had an issue they couldn't resolve within 48 hours.
ES
Edwin Schoeman
Customer service was prompt and…
Customer service was prompt and effective in assisting us. Cayce your help was highly appreciated! Thank you!
JF
Joshua Feltman
I've banked with Chase for a long time…
I've banked with Chase for a long time and I love them.
See all Chase for Business® reviews

How do I know I can trust this Chase for Business® review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Chase for Business® Chase for Business® Visit Site

Overview

Ideal For

  • Small business owners who need to manage a range of tasks through a single system

  • Existing Chase customers who want a credit card payment processing solution that connects with their bank account

What’s on Offer

  • In-store, online, and on-the-go point of sale systems

  • A variety of terminals including mobile terminals, countertop terminals, pay at the table terminals, and virtual terminals

  • Capability to accept payment by chip, swipe, or tap

  • Fast online transactions

  • Option to access a range of business banking services

  • Funds can be cleared and deposited in your account as soon as the next business day (in some cases, even same-day payments)

  • Round the clock customer support

How Chase for Business Works

Application Process

To apply for merchant payment processing services through Chase, you can either call a representative or complete the online form. It's not clear if there are any businesses that Chase won't serve, such as high-risk businesses, but you will have to complete an application form and wait for Chase to assess your eligibility. It will usually take a few days to process applications from US-based businesses. Business in Canada and Europe might need to wait up to a couple of weeks.

Chase can handle foreign currency transactions and high-value sales, but businesses that need multiple currency processing capabilities, or process over $5 million in credit or debit sales each year, may not qualify for the no long-term contract offer.

What’s Unique About Chase?

Chase aims to differentiate its merchant payment processing services primarily through a high level of customer service. There is live customer support available 24/7, all year round. What’s more, because Chase is a reputable and long-established bank, Chase CCP customers can also access additional business banking services, like payroll services, business lines of credit, business debit and credit cards, and merchant cash advances.

When you use Chase for credit card processing, you’ll get these benefits:

  • Manage your Merchant Services Account virtually anywhere with Chase Business Online. View transactions and fees, review disputed charges and subscribe to alerts in one convenient place.

  • Integrated apps that include Ecommerce support, payroll support, accounting help, and invoicing support

  • No long-term contract that ties you in for several years or months. Some businesses can access a month-by-month contract agreement

  • The ability to accept payment by EMV, swipe, and contactless payment cards, gift cards, debit cards, mobile wallet, and echeck verification

  • Process payment through MasterCard, Visa, American Express, Discover, Diners Club, and JCB cards

  • 2.6% discount rate and $0.10 per tap, dip or swiped transaction, and 3.5% discount rate and $0.10 per keyed transaction

Chase partners with a number of services that provide integrated apps to help you run your business more smoothly. You can connect your Chase POS system with BigCommerce for online sales; FreshBooks for linked accounting services, time tracking capability, and tax support; Agree.com for electronic contract services; Joist, an app for contractors to produce estimates and invoices more easily to help win more jobs; and TeamSnap, which makes it easier to manage teams and sports organizations. All of these apps have a free trial period.

Because Chase is a well-known bank, it offers many extra business banking services to its credit card processing clients. You can take advantage of merchant cash advance, business line of credit, and business credit cards to help manage your cash flow, or add business checking accounts and payroll solutions.

Chase makes it fast and easy to get to your sales income. When you accept payment through Visa, MasterCard, American Express, or Discover credit or debit cards, you can access cleared funds in your Chase business checking account as soon as the current business day.

Chase provides a full range of point of sale hardware to support its credit card processing services. You can purchase:

  • Pay at the table terminals that support Wireless, Bluetooth, and 3G technology

  • Countertop terminals

  • On-the-go card readers

  • Virtual terminals for online credit card, debit card, and mobile wallet sales

  • Ecommerce proprietary payment gateways for online stores

Chase for Business App

Chase for Business Customer Support

Chase is proud of the level of customer support that it provides. You can access live customer support over the phone 24/7, 365 days a year. There's also an extensive and well-organized support section, with FAQs and troubleshooting advice. Both general customer support and technical support are available over the phone.

Chase for Business Pricing

Pricing & Special Offers

Although Chase provides a range of POS terminals, there’s no information about pricing or purchase options. It’s not clear whether you can lease or purchase POS hardware, and there are no prices provided online.

The Chase merchant services website does provide information about credit card processing fees. Fees begin at 1.99% + $0.15 per in-store transaction, and 2.9% + $0.25 per online transaction. Chase advertises no long-term contract and month-to-month options, but you’ll have to process your application to find out whether you’re eligible for these terms.


In-store

Online

Chip, tap, or swipe debit card

1.99% + $0.15

2.9% + $0.25

Chip, tap, or swipe credit card

2.99% + $0.15

2.9% + $0.25

If you want to sign up for Chase CCP services through the website or find out more about hardware pricing, you'll need to start by completing a form that asks for your name, email address, phone number, company, and your state, or call a representative. There's no way to find out more about pricing without sharing your personal information.

Chase for Business® Chase for Business® Visit Site

Bottom Line

Chase is a long-established bank that offers a full range of business banking services, including credit card payment processing. You can get all you need to manage your point of sale system through Chase, including POS hardware, POS software, and integrated business management apps. Chase also offers merchant cash advances, business banking accounts, and fast funds processing with sales income deposited in your linked Chase account as soon as the current working day.

The competitive per-transaction fees for payment processing and versatile options for managing in-store, on-the-go, and online payments make Chase a good choice for small businesses and larger ones that have both an online and offline sales presence. Round the clock customer and technical support make it practical for small businesses that can't support their own IT team. You can handle other business needs, such as accounting, Ecommerce, contracts, and invoicing through the linked apps, and test drive them for free. The only item missing from Chase's payment processing offering is a marketing services suite, such as the option to generate branded loyalty cards.

Sarah Badani writes for top10.com and has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

Chase for Business® reviews

Bad • Reviews 1,756
on
Excellent
5%
Great
2%
Average
1%
Poor
3%
Bad
88%
Sort by
BC
Bryan Chen
2 weeks ago
Great and reliable banking
love chase, not sure why all the negative reviews. Their customer service is amazing and in my opinion the best of all major banks in the US. They are extremely responsive and never had an issue they couldn't resolve within 48 hours.
ES
Edwin Schoeman
4 weeks ago
Customer service was prompt and…
Customer service was prompt and effective in assisting us. Cayce your help was highly appreciated! Thank you!
JF
Joshua Feltman
1 month ago
I've banked with Chase for a long time…
I've banked with Chase for a long time and I love them.
NW
NW
2 months ago
Great resources!
Been very impressed with the resources that all of my Chase accounts provide me. Everything from mortgage to credit cards to private perks, it's been great.

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