NetSuite Review

Nadav Shemer

In a Nutshell

Oracle NetSuite is a cloud-based unified business management suite. It comprises dozens of tools in areas such as accounting, HR, customer service, and Ecommerce. Its invoicing module, SuiteBilling, helps companies manage billing operations—with a focus on complex subscription models. SuiteBilling can be used as a stand-alone product. However, the high license fees mean it is best used in conjunction with other NetSuite tools.

pros

  • Supports multiple billing models
  • Enables customer-specific subscriptions
  • Enables automated changes to subscriptions

cons

  • Too expensive to use only for invoicing
  • Real-time reporting deemed weak by customers

NetSuite NetSuite Visit Site

NetSuite at a Glance

Best for: Businesses with complex subscription models

Price range: $99 per user per month. Additional costs depend on configuration and contract length.

Apps: Android and iOS

Features and Add-ons

SuiteBilling supports transaction, subscription, usage-based and hybrid billing models, all while ensuring your business remains ASC 606-compliant. In this section, we’ll focus on what SuiteBilling can do for subscription billing—which is the greatest strength of this software.

  • Supports 3 billing models

Flat model charges customers the same amount each billing cycle. Volume model is based on consumption or entitlement, where the highest-volume tier-unit rate reached is applied to the entire invoice. Tiered model is where the rate for each unit of consumption is applied to a given range (whereby the total end-rated value is comprised of varying per-unit rates).

  • Supports 2 rating models

SuiteBilling gives your business a choice between billing subscriptions as 1-time charges or recurring fees, in-advance or in-arrears. The alternative, multiple rating models, lets your business create subscriptions that capture setup fees, license counts, and variable consumption all at once.

  • Subscription management made easy

Subscription types range from evergreen to traditional time-based (e.g. one year, three years). Changes to subscriptions such as upselling, downselling, suspending and terminating can be easily managed from the software. Also gives you the ability to turn on automated renewals.

  • Enables scheduled and automated changes to subscriptions

Your business can schedule an immediate or future-dated change to pricing and/or quantities on subscriptions. This eliminates the need to manually monitor and track customer subscription changes.

  • Supports customer-specific pricing and discounting

Custom subscriptions enable your business to create specific pricing and contract for individual customers, including specific discounting rules per item.

Payment Options

NetSuite is integrated with PayPal, allowing you to securely accept payments in multiple currencies with the following payment types:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Bank transfer

  • PayPal balance

The usual PayPal transaction fees of 1.9% to 2.9% + $0.30 per transaction apply. There are no setup fees or monthly fees. Your customers don’t need a PayPal account to pay.

Additionally, various third-party payment companies have add-ons for NetSuite, most notably Stripe. The official Stripe Connector for NetSuite lets you automatically send Stripe data to NetSuite in real-time, helping automate cash reconciliation and accept payments on invoices.

Pricing/Costs & Fees

The price of NetSuite is highly variable. The cost per user starts at $99 per user, per month. Ultimately, the price of your business’s NetSuite subscription by configuration, contract length, number of users, and other factors. Will you be subscribing exclusively to SuiteBilling? Or will you be using other tools, such as payroll, CRM, and budgeting and forecasting? Your answers to these questions will determine how much your business ends up paying for NetSuite.

NetSuite NetSuite Visit Site

Usability

Overall, NetSuite is very intuitive. The main challenge when it comes to usability is that there is a steep learning curve. NetSuite is a comprehensive suite of software tools, and your business should be prepared to spend weeks or even months setting it up and training employees. For that reason, we recommend using SuiteBilling in conjunction with other NetSuite tools rather than as a stand-alone product.

Conclusion

SuiteBilling supports a range of billing models, but it is really designed for companies with complex subscription-based billing requirements. If your business uses volume and/or tiered subscriptions, and it if regularly customizes subscription contracts to suit individual customer needs, then SuiteBilling is one of the best billing tools on the market.

Nadav Shemer specializes in business, tech, and energy, with a background in financial journalism, hi-tech and startups. He enjoys writing about the latest innovations in financial services and products.

NetSuite customer reviews

Be the first to write a review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

01 Oct 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback
NetSuite