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975 Reviews

FreshBooks Review - Accounting and Invoicing Tools

Top10.com Staff
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.
Read more

November 11, 2025

3 min

freshbooks
Price range
From $17/month
Apps
100+ integrations (CRM, project mgmt, Zapier)
Payment Integrations
Stripe, PayPal, Square, FreshBooks Payments

In a Nutshell

FreshBooks is a cloud-hosted accounting and invoicing tool geared toward solopreneurs and small businesses. Its features include built-in time tracking for easily generating invoices based upon an hourly fee structure.

Freshbooks Pros & Cons

Pros

Built-in time tracker
Expense tracker
Integration with project management tools

Cons

No free tier
Basic ticketing support; no live chat
freshbooks

Freshbooks at a Glance

9.4
Editorial Score

Products

Accounting, bookkeeping, invoicing, payroll, time tracking
10.0

Features

Billing management, accounts payable and receivable automation, payments, mileage tracking
10.0

Promotions

Get 50% Off for 5 Months + 30 day free trial
10.0

Integrations

100s of integrations
9.0

Customer Support

Support via help center and chatbot, or business hours for phone and email
8.0

FreshBooks at a Glance

Best for: Freelancers and small business owners
Price range: From $17/month
Apps: Android and iOS

Features and Add-ons

FreshBooks comes with the following features

One Click Document Generation

FreshBooks is a multifaceted invoicing system for running a small business. Users are able to quickly generate a variety of commonly needed documents for both the quoting and billing processes including invoices, expense reports, estimates, and proposals.

Create Retainers

FreshBooks makes it easy to create retainers for the purpose of creating automatic billing plans. Invoices can be configured to automatically send on an invoice issuing date or to be saved in draft mode and manually sent to the client. Users can also configure the recurring billing period—so this is perfect for setting up limited time projects with clients. The retainer feature is greatly appreciated by clients—and conspicuously absent in many invoicing programs.

Time Tracking

For freelancers, consultants, and small business owners that bill their clients on an hourly basis, FreshBooks makes it as easy as possible to keep track of time. The built-in time tracking tool simply pops up from the bottom of the window within the FreshBooks interface. All users have to do is select the client with which they want to associate the billing record. Users can also add a narrative so that the client knows what the time track is in relation to. This will automatically be added to the client invoice.

Additionally, users can manually enter entries to the time sheet. For users that want to capture time expenditure via paper based methods, this is a an important option:

Alternatively, users can choose to simply input time expenditure by day. For teams with multiple seats, there’s also a review feature in which managers can see all recorded time logs by team members. For agency managers that need to maintain oversight over client billing, this is an important feature designed to ensure that clients are being billed appropriately.

Thanks to FreshBooks’ built-in time trackers, users do not need to integrate or use third-party time tracking systems.

When it’s time for users to create an invoice for that client, the cumulative tracked time will be automatically detected and suggested as a line item. Users can even choose which date range of tracked time they wish to add and choose in which format they wish to present it.

Online Payments

Getting paid online means getting paid faster. When generating invoices, FreshBooks gives users the options to enable the online payment option. If this is selected, a pay online button will be added to the invoice. Payments are processed using Stripe.

Late Fees

FreshBooks can also configure automatic late fees for clients that are behind on their invoices. This can be configured either as a percentage of the invoice total or as a flat fee. And users can select when the fee will kick in.

Configure Multiple Reminders

Setting reminders is another foolproof way for ensuring that clients don’t overshoot their credit limits and turn into chronic late payers. With FreshBooks, users have the ability to configure an unlimited number of reminders per invoice. These can be set to send out at a certain number of days before and after the due date (where the due date has passed without payment being registered).

Customize Invoice Messages

When it comes time to send the invoice out to the client, users are able to either directly email the file from within the system or create a sharable link.

The shareable link is a great option for freelancers that need to send the invoice to multiple points of contact at a company—for instance to their point of contact and the accounting department. Using this option makes it as easy as possible for freelancers to stack the odds in their favor that they will get paid—on time, every time.

Clients will get a link accessible from any device or web browser with links to download and print:

Payment Options

FreshBooks payment processor of choice is Stripe. Using Stripe, clients can pay their invoice only using any major credit card. Pricing is also straightforward: the company takes 2.9% of the sales price and a flat $0.30 fee. Once clients pay their invoice, the money will arrive into the user’s bank account within 2 business days. Additionally, Stripe allows clients to pay in their local currency, thereby avoiding exchange fees with their bank. The company supports more than 135 world currencies.

Pricing/Costs & Fees

FreshBooks is available both month-to-month and on an annual subscription basis.

Monthly:

Plan
LitePlussPremium

Cost

$17/month

$33/month

$60/month

Clients

5

50

Unlimited


Lite offers:

  • Unlimited invoices with customization

  • Unlimited expense entries

  • The ability to accept ACH transfers online

  • Full access to FreshBooks’ integration library

  • Billing for up to 5 clients.

Plus offers all Lite features plus:

  • Double entry accounting

  • Automated recurring invoices for retainers

  • Late fees

  • Unlimited proposals

Premium offers all Plus features plus:

  • Support for billing up to 500 clients

  • Advanced payments support

Usability

FreshBooks is an extremely easy platform to get around. The time tracker is built into the platform—so those tracking their hours have one less tool to use. The platform features an attractive UI with all key functionalities easily reachable from a sidebar menu on the left. New accounts automatically go through an on-screen onboarding process familiarizing them with new features.

Conclusion

FreshBooks is a great invoicing tool that is particularly well suited to entrepreneurs, freelancers, and consultants. Some great features for those users include the ability to automatically generate retainer invoices and to track time from directly within the app. For those that need it to scale, its team and enterprise pricing means that it has sticking power as organizations expand. Recommended.

Screenshots


freshbooks
Top10.com Staff

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

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Trustpilot reviews
See what some customers are saying about Freshbooks
Great • Reviews 975
on
Excellent
59%
Great
13%
Average
6%
Poor
4%
Bad
17%
Na
Natalia
10 hours ago
Easy to use platform
Easy to use platform. The custumer support has been fantastic!
Ro
Robert
22 hours ago
Incredible tech support with human beings, little or no wait
The software can be confusing but it seems extremely efficient, everytime I have called for tech support I have had a human being on the phone within a minute, and each time they were extremely patient and helpful. This alone is worth the price. 5 stars
PM
Paul Max
4 weeks ago
Extremely prompt
Even though I don't have to use support that often, each time that I have reached out, the support team has been extremely prompt in getting back to me and in every instance, fixed my problem in a matter of minutes. I couldn't ask for better support anywhere.
Ko
Korin
4 weeks ago
Grateful for Jordyn's help
I was beginning the process of sending out monthly invoices and noticed my company's logo was not on the invoices. I called FreshBooks and Jordyn helped me. She listened to my challenge and worked diligently to solve it. She was very profession, kind and efficient. It was a very positive experience. I am so grateful for her help.
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