Xero Review

Top10.com Staff

In a Nutshell

Xero is a favorite among small business. And its invoicing tool is a well-designed and powerful tool that combines billing and accounting functionalities. Its upper tiers includes some advanced features, such as multicurrency billing support and account reconciliation. There’s also a very stable integration with QuickBooks and an activity dashboard.

pros

  • Integrates with QuickBooks
  • Multicurrency billing support
  • Integrated accounting tools

cons

  • Expense categories don’t match IRS definitions
  • No live chat

Xero Xero Visit Site

Xero at a Glance

Best for: Small to medium businesses

Price range: From $9/month (Early) to $60 (Established)

Apps: Android and iOS

Features and Add-ons

Contact Saving

Xero makes it possible to save complete records of your billing customers and suppliers.

In addition to basic fields such as name and email address, Xero also lets users register customers’ financial details, tax information, and billing terms.

Users can also configure default payment due dates for customers so that they do not have to populate that information on every invoice manually.

Xero also allows users to assign individual billing contacts into groups. This is useful where several invoices, assigned to different points of contact, might need to be sent into the same organization at once.

Automated Follow-Ups

Chasing down overdue invoices is a time-consuming chore for both small businesses and large accounts receivable departments. Xero allows users to configure a reminder cadence which will send a series of emails to customers at periodic intervals after their invoice has fallen overdue.

Integrated Inventory Tracking

Typically, invoicing systems either integrate with ERP tools used for stockeeping, or don’t have a stock-keeping functionality at all. Xero opted instead for the middle ground, allowing users to choose to track specific items for inventory purposes. When users tick the “I track this item” box, a unit count will be deducted from the initial account and users will be prevented from adding the item to invoices if its quantity falls to zero.

Cloud-based Document Hosting

Using Xero, users are able to upload and store additional documents for attachment to invoices. These could be covering notes, timesheets to support the invoices, or RFQ documents. For teams involved in bidding on complex projects (Xero also supports creating estimates and sales quotes) this is an important addition.

Multiple Document Types

Xero allows users to create the full range of commonly required documents for billing and sales purposes. These include:

  • Sales invoices

  • Credit notes

  • Quotes

  • Bills

  • Repeating bills

  • Purchase orders

Xero also has the ability to create repeating sales invoices. For businesses that have ongoing retainer-based contracts with clients, this means that billing can be set up automatically. Users simply need to configure the contract initiation and end dates and select whether they want to have to manually approve the invoices before they send.

Expense Management

Xero also supports managing expenses. Users are able to both manage their own expenses or set up administrative permissions to approve or deny subordinates’ or colleagues’ expense requests. As part of this feature, Xero includes receipt analysis which uses Optical Character Recognition (OCR) and other technology to automatically parse submitted expenses and pull out details including supplier names and amounts.

App Integrations

Users that want to do more with Xero are able to integrate with any of the apps available through its App Marketplace.

Some of the invoicing tools which can be connected to provide further functionality include:

  • simPRO for end-to-end business management

  • Service8 for field service visit coordination and billing

  • WorkflowMax for quotes, timesheets, and financial project management

  • PracticeIgnition for sending clients smart proposals that they can read, sign, and approve in one place

There are also integrations for project management tools, including Xero Projects, and Harvest, a popular time tracking and reporting app.

Accounting

In addition to handling invoices, users can also create accounting reports from within Xero.

The range of reports that can be produced includes:

  • Fixed asset reports

  • Aged payables reports

  • Supplier invoice reports

Users can also directly attach their accounts to the platform to receive account-based reporting and create a more complex Chart of Accounts for auditing and book-keeping purposes.

Payment Options

Xero supports online payments—so customers can choose to send a ‘pay now online’ option which each invoice. The range of options that Xero supports for this purpose includes:

  • Apple Pay

  • Credit Card

  • Debit Card

Users can also pay via transfer over the ACH system. These can be initiated online.

The company uses Stripe and GoCardless for online and ACH debit payments respectively. Although taking payments through these services entails losing a small amount of the invoice value due to commission, businesses often find that they can get paid quicker once they provide clients with an option to pay online.

Pricing/Costs & Fees

Xero is available at 3 tiers:

Early
Growing
Established

Early

Growing

Established

$9/month

$30/month

$60/month

Early allows users to send 5 invoices and quotes per month, enter 5 bills, and reconcile 20 bank transactions.

Growing removes the limitation around the number of invoices and quotes that can be produced.

Established includes multi currency support and project and expenses tracking.

Additionally, all plans can be trialed without any user limitations for 30 days.

Xero Xero Visit Site

Usability

In terms of usability, Xero ranks as a very easy invoicing tool to come to grips with. Its user interface is clean and easy to navigate around. Users have a notification display located at the top right corner of the screen. This presents notifications regarding any invoicing related activity such as newly received inbound files, expenses that need to be approved, and other such actions.

Those that need support can click on the help icon immediately to its right. Although we thought that Xero could have put a little more effort into its support resources, users can find plenty of information in Xero Central to help them make the most out of the platform.

Conclusion

Xero is a slick invoicing and accounting tool for small business. It has a very impressive integration library and some nice features including the ability to create recurring invoices and send invoices in batches, thereby saving time. This is definitely a tool that we can recommend.

Screenshots

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

Xero customer reviews

Be the first to write a review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

29 Oct 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback