In a Nutshell
- Fast and reliable speeds with xFi Gateway
- Millions of WiFi hotspots across the country
- Equipment comes with free security suite and TV bundle
- Heavy on the equipment rental push
- Can’t buy Xfinity equipment
Xfinity Internet at a Glance
Best for: Families, multiple users, streamers, gamers
Starting Price: $29.99 per month
Connection Type: Cable, fiber
Download Speeds: 15 Mbps-2,000 Mbps
Coverage: 40 states
Money-back Guarantee: 30 days
What Services and Features Does Xfinity Internet Offer?
In a word: reliability. Xfinity has fast speeds and unlimited bandwidth, and the service is consistent about that. Xfinity Internet has both cable and fiber optic internet plans and they start at a reasonable $29.99 per month (that’s for cable).
Their next-generation Supersonic WiFi delivers increased upload and download speeds for all devices—and has 3-times more capacity (meaning it can sustain simultaneous internet usage across multiple devices more efficiently). The new Supersonic WiFi also provides increased security while surfing the web by using AI to detect, flag, and block suspicious activity automatically.
Additionally, Xfinity Internet can be bundled with other Xfinity services like the 4K streaming box and Peacock Premium. That’ll plug you into 20,000+ hours of viewable content. Xfinity Internet also has a cool feature that lets you search the content using your voice.
Xfinity Internet has a free mobile app, which is a convenient way to control your internet from anywhere (even the couch). You can do things like change your WiFi password, add new user profiles, set timers and rules, and put up parental controls. We particularly like the curfew timer that will shut off the internet after a certain hour. Also, the fact that Xfinity Internet is available in 40 states is a tremendous boost for this brand choice.
Prices, Plans, and Value for Money
Xfinity Internet has several plans to choose from, including 2 fiber plans and 6 cable ones:
Xfinity Internet also has a prepaid internet plan. Pay $45 for a month of internet services. There are no contracts, and you pay per month as you want it. You’ll need to buy the $35 modem, but that’s a one-time fee. If you are going to need a lot of internet sporadically (let’s say you started working from home for a short period of time), this could be a good option for you. You’ll get up to 20 Mbps speed.
In terms of equipment, you can choose from two plans, or you can opt for using your own equipment to save on rental fees. Xfinity technically allows you to use your own equipment, but not a lot of brands are supported and the company definitely makes it harder to use other options.
The xFi standard plan costs $14 and gives you most of what you’ll want in terms of extra perks, including WiFi manager, 24/7 tech support, and advanced security software. Alternatively, you can go with xFi Complete. This plan costs $25, and it includes everything in one bundle:
Xfinity Internet has lots of deals and promotions constantly running, like a $10 refill for its prepaid plan and Xfinity Flex included for free. Xfinity Flex includes a 4K streaming TV box, Voice Remote, and NBCUniversal’s Peacock Premium streaming service.
Ease of Use, Hardware, and Setup
Xfinity Internet lets you use your own equipment, which is convenient if you already have a router or modem or if you prefer a specific brand. But the company does give you a lot of incentive to use its proprietary hardware by including things like device upgrades, tech support, advanced security suite, WiFi pause, and unlimited data for free.
You can set up an appointment having a technician come and install your equipment for you, and Xfinity Internet also encourages self-installation. In fact, the company has a self-installation kit that it’ll send if you opt for DIY installation. Xfinity Internet also has PDFs, videos, and setup guides to help you get through the process. In general, installation can take from 2-4 hours, with or without a technician.
Xfinity Internet has a great app that makes it easy to manage and control the service. With it you can easily change passwords, set up accounts, and put on parental controls.
Xfinity Internet Security
If you use the Xfinity Internet xFi Gateway modem and router, you’ll get WiFi control and the advanced security suite. This will cost you another $14 a month in rental fees. So, if security isn’t important to you, this might not be your thing. But if you’re renting the equipment anyway, you’re getting the security software for free.
The Xfinity Internet Advanced Security suite costs $72 when bought separately, but it comes free with the modem and router. It protects your devices and your private information, controls camera access, and alerts you of suspicious activity using real-time alerts. Some of the features include:
- Blocks malicious sites and phishing attacks
- Blocks remote access to your devices from unknown sources
- Monitors your devices and sends out alerts for suspicious behavior
- Uses machine learning to adapt to your home network for better protection
Xfinity Internet Performance
Xfinity Internet customers consistently report to have speeds that are consistent with their plans. That tells us that Xfinity is honest and straightforward with its advertising, not trying to sell consumers on a lie. In fact, Xfinity Internet has fast speeds that are reliably fast even during peak hours.
Xfinity Internet is available in a whopping 40 states across the US. Compared to other ISPs that service just a handful of states, Xfinity Internet is near the top when it comes to coverage.
Xfinity Internet Customer Service
Xfinity has lots of customer support options, including phone, email, and live chat. There are also oodles of how-to guides, help center articles, and videos to walk you through the various aspects of setting up and dealing with your Xfinity Internet, phone, and TV services.
Is Xfinity Flex really free?
Yes! When you sign up for Xfinity Internet-only plans, you’ll get the Xfinity Flex streaming device completely free.
How much is unlimited Internet with Xfinity?
If you don’t have the feature included in your plan, customers can purchase the unlimited data option for $30 a month.
Can I buy my own modem for Xfinity?
Yes. If you opt to buy your own equipment, be sure it is a compatible brand and model like Netgear or Motorola.
Xfinity Internet has a lot to offer customers who are looking for reliable and fast speeds. The service has a number of plans, along with bundled services like Peacock Premium 4K TV streaming, advanced security software, and 24/7 tech support. You can also get prepaid internet, WiFi manager, or unlimited data usage with your plan.