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HughesNet Review 2022

Sarah Pritzker

In a Nutshell

HughesNet is a major satellite internet provider that comes in all shapes and sizes. What’s most prominent about this company is its breadth of service. HughesNet is available in all 50 states plus Puerto Rico, providing fast, continuous internet service across the country. Enjoy unlimited data, built-in WiFi, and a neat Bonus Zone feature that helps you save your data for the more important stuff.

pros

  • Unlimited data usage and fast plans
  • Bonus Zone
  • SmartTechnologies compress content & save data

cons

  • Unlimited data gets slowed after cutoff point
  • No fiber-optic plans

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HughesNet at a Glance

Best for: Families, students

Starting Price: $49.99 per month 

Connection Type: Satellite 

Download Speeds: Up to 35 Mbps

Coverage: All 50 states, Puerto Rico 

Money-back Guarantee: None 

What Services and Features Does HughesNet Offer

HughesNet has satellite internet with plans ranging from 10 GB of data up to 50GB. To keep you in line with your data usage, HughesNet has a convenient mobile app with text alerts to let you know when you’re approaching your data threshold. Speeds are fast too, at 25 Mbps for every plan. On top of that, HughesNet has some great features users are going to appreciate, including: 

  • Video data saver

HughesNet Gen5 has a neat feature that will adjust your data rates for optimized streaming. Essentially what this means is you will be able to watch the same amount of videos while using less data. That is the ultimate feature an ISP could offer.

  • Bonus zones 

The bonus zones actually give you more data than you sign up for. HughesNet will give you up to 50GB of data to be used during non-peak hours. That’s between 2am and 8am. While not ideal times to be doing your most productive work, this is still free data that you can use that won’t detract from your monthly usage threshold. So, if you’re a night owl, in the mood of a Friends binge, or need to get some extra hours in at work, the bonus zone is a great feature to have.

  • Data compression/web optimizer

This might be the coolest feature of all, though. HughesNet uses SmartTechnologies that compress data and optimize web content. So pages load faster and actually use less data.

HughesNet also comes with built-in WiFi that lets you connect and even set up guest WiFi signals for guests or visitors you don’t want to give password access to.

Prices, Plans, and Value for Money 

HughesNet has varying pricing plans depending on how much data you want. It starts as low as 10 GB and goes up to 50 GB. You can order online, call in for service, or visit a local dealer to get a plan. You’ll need to sign up for a 24-month contract, which isn’t great. But the prices are reasonable and service is top quality. So you’ll probably want to stick with it for that long anyway.


10 GB
20GB
30GB
50GB
Price per month
$49.99
$59.99
$89.99
$139.99
Price per month after first six months
$59.99
$69.99
$99.99
$149.99

HughesNet has unlimited data usage, meaning you won’t ever get cut off if you go above your data usage plan. But if you do go over, you’ll be able to use the internet at a considerably slower bandwidth. This is still a lot better than being throttled completely. 

What you’ll appreciate with every HughesNet Gen5 plan are the built-in features, including:

  • Unlimited data
  • Bonus zone
  • Built-in WiFi
  • Video data saver

One thing we really like about HughesNet is how helpful it is. The ISP has a ton of information right on the website that can help customers learn more about satellite internet, which plan is right for them, and what you can do with your data. For example, HughesNet has a chart that gives you exactly how many minutes or hours you’ll get out of a GB of data for the various activities, like web browsing (500 pages), social media (1 hour), and streaming audio (14 hours). That’s awfully handy to have. HughesNet gives you a larger chart with more information on how much usage you’ll get from the larger GB plans as well.

Ease of Use, Hardware, and Setup

HughesNet sends a technician to install your modem, satellite dish, and up to two devices. You can pay to have more devices connected. You can usually have an installation scheduled within five days of ordering. 

If you cancel your contract before installation, you won’t be charged at all. If you cancel anytime within the first 30 days, you’ll be charged a hefty $400 equipment and installation fee, but you will be refunded $200 when you return the equipment. Now comes the big part. If you cancel after the first 30 days, you’ll be charged both $400 for the equipment and installation fee, and a $400 service termination fee. You’ll still get a $200 refund for the equipment return, but that’s a whopping $600 for early termination. That’s absurd.

HughesNet Security 

HughesNet uses the latest in WiFi technology, including dual-band 802.11ac. This covers users in terms of security protocol, ensuring that your wireless connection is safe and secure. There is also a feature that lets you set up a separate WiFi signal for guest users. This way you don’t have to give out your real WiFi password to everyone who comes into your house.

HughesNet Performance 

HughesNet guarantees up to 25 Mbps for downloads and 3 Mbps for uploads for every plan. There is no guarantee that speeds will consistently be that high, but according to user reviews, this is the case the vast majority of the time. HughesNet is known for having reliable speeds and performance. 

HughesNet Customer Service 

HughesNet lets you get in touch via several methods. You can call a rep on the 844 number provided, or send a message online. You can also reach out through one of the social media channels, including Facebook, Twitter, and Instagram. HughesNet also has a good FAQ section with a lot of answers to common questions.

HughesNet FAQ’s

Is HughesNet fast enough for Netflix?

Definitely. HughesNet has download speeds of 25 Mbps, making it adequate for Netflix, Hulu, and many other streaming services.

Does HughesNet work in bad weather?

Yes. However, the satellite coverage can be affected by heavy cloud cover, storms, or inclement weather.

How can I boost my HughesNet WiFi?

The easiest way to boost your internet is to check your router, restart your modem, and update your firmware.

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Bottom Line

HughesNet is one of the best satellite internet service providers in the country. While you won’t reach speeds anywhere near fiber internet, if satellite is your option, HughesNet delivers more for your money. With unlimited data usage, video data saver tool, and convenient mobile app, HughesNet definitely provides you with some cool features to make the package worth your while. 

Sarah Pritzker writes for top10.com and is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in a variety of fields.

HughesNet IBEX customer reviews

Based on 32 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

9 months ago

I gave HughesNet all 5 stars above because it was very fast and reliable. It's also a great price for the quality.

10 months ago

HughesNet has some very fast fiber internet. I'm very satisfied about their ease of service. They will even install the proper equipment for free if you are a new customer.

10 months ago

I love HughesNet. The people come in and set everything up for you. It has a great price and a good quality. I don't have to worry about errors.

a year ago

They have great speeds and reliable service. They very rarely lose internet connection and available when we need them. They could be a little more connected to customers.

a year ago

Convenient and reasonably priced internet services. They are able to compete with the only other internet provider in my area.

a year ago

HughesNet has provided me with great internet service but they are not amazing. They have issues It's okay though they are not the worst either.

a year ago

I was looking for an affordable internet service that had the same features as the other companies but at an affordable price.

a year ago

HughesNet is very affordable and works even in the rural areas. It is easy to use and the customer service is amazing.

a year ago

An Internet service provider (ISP) is an organization that provides many different services for accessing, using, or participating in the Internet. Internet service providers can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise privately owned.

a year ago

They offer fast service for a very low price and the service is offered just about everywhere.

a year ago

I like HughesNet. It's affordable and fast reliable service. They are very helpful if you have any problems. I would recommend them to friends and family. I give them 5 stars. HughesNet is great in rural areas as well.

a year ago

I have HughesNet voice and internet. The price of phone is so much cheaper than landline. Monthly payment for phone is cut in half.

9 months ago

It's not always reliable out in the country. Sometimes it's slow. At times reliable.

9 months ago

It was good for the price. I had trouble with services loading sometimes. Internet didn't always work or it took a long time.

9 months ago

This is an adequate service provider, given it's stable broadband. Also helps with host network.

a year ago

I used for work at home and it was very easy and useful. It was easy to learn and I would recommend it for sure. Definitely a satisfactory process and great for work from home situations.

a year ago

It is a nice service when you live in the country and aren't able to get any other service.

9 months ago

I rated it that amount because when I used it, it was a good virtual private network.

9 months ago

Have a data cap, speed is slow during and after data cap is reached.

10 months ago

Slow and expensive. Quality of the service was ok,overall experience is average.

HughesNet IBEX