In a Nutshell
- No payments or interest for 12 months
- Licensed, insured, CDC-guidelines installers
- Same-day service option
- No pricing info available on website
- Experience varies from one contractor to the next
- Not a lot of HVAC-specific FAQs on the site
Home Depot at a Glance
HVAC System Types Serviced
Not surprisingly, Home Depot offers a tremendous variety of HVAC repair and installation services. Obviously, if you’re looking for a new unit to be installed, Home Depot can accommodate you with a number of different models.
Alternatively, if you already have a system in place, you can get full maintenance appointments that will cover things like overall system performance checkups, inspection of individual components for possible issues, wear and tear, or broken parts, and a tune-up that’ll tighten, calibrate, and basically put a new shine on your HVAC system.
If there’s something wrong with your HVAC system, Home Depot offers HVAC repairs, too. We like that the technicians are licensed and can diagnose and resolve the issue on the spot, so you don’t have to make multiple appointments with a contractor.
And if you haven't made up your mind one way or another yet, Home Depot also offers mini-split heating and cooling systems installations and repairs. These are more energy-efficient options. They're also smaller and are ductless, so you don't need access to a window.
In addition to full HVAC installation and replacement services, Home Depot offers the following options:
- Air purification system installation and repairs
- Boiler installation and repairs
- Central AC installation and repairs
- Ductless unit installation and repairs
- Evaporative cooler installation and repairs
- Fan coil system installation and repairs
- Furnace installation and repairs
- Heat pump installation and repairs
- Package unit installation and repairs
- Thermostats installation and repairs
- Ventilation installation and repairs
- Wall heaters installation and repairs
As you can see, the list is pretty extensive. It's important to speak to a Home Depot technician directly to discuss the exact details of your HVAC repair needs before you agree to anything.
The only real downside to looking into Home Depot as an option for HVAC installations and repairs is that it doesn’t offer you any pricing information on the website. To get a personalized quote, you’ll have to call and make an appointment for a technician to come and assess the situation. FYI, all service providers are instructed on how to perform their duties according to CDC guidelines for safety and social distancing. So, Home Depot is a good option if you’re looking for touchless maintenance. Technicians even go through daily health checks to ensure the maximum safety for all customers.
“The Home Depot service provider did a fantastic job. They clearly explained how the AC unit will get installed with my existing furnace and made improvements on my existing furnace set up. Home Depot was helpful and quick to provide a good payment option.” - GQC
“ABSOLUTELY A WONDERFUL EXPERIENCE TOP OF THE LINE EQUIPMENT TOP NOTCH INSTALLERS EVERY ASPECT OF THE JOB WAS DONE ON TIME BUT BEST OF ALL MAMA IS REALLY HAPPY NOW ! I HIGHLY RECOMMEND THEM.” - BESTJOBEVER
“I am well satisfied with the work performed At my house the consultant was very respectful and kind well knowledgeable of what he was telling me... and the installers were very good on their work at home, they made it seem easy o how to take out the old HVAC and the new thermostat Is amazing, I highly recommend them...great Job.” - Lizbeth
“All Home Depot employees were friendly, professional and respectful. They answered all my questions and educated me as best they could about HVAC's. This allowed me to make informed decisions and to appreciate the choices that I had. As a Senior with a few health concerns, the Provider employees gave me excellent customer service. They worked in unbearable heat and still showed me the ultimate compassion during this COVID19 pandemic. I feel honored that they were my willing essential workers and that they demonstrated human consideration by wearing masks. No doubt, the Provider employees in conjunction with Home Depot, exceeded all of my expectations.” - SanJacintoSenior
Customer Service and Response Time
Home Depot has solid customer support, as you would expect from a nation-wide chain such as this one. There are several customer-friendly policies like 12-month financing that offers customers interest-free, payment-free purchasing for the first year. Home Depot also has protection plans for all of its appliances and labor services (including HVAC repairs and installs, of course).
In terms of HVAC service requests, Home Depot has an online appointment option, which is very convenient. You’ll answer a few quick questions, like how long since your unit was replaced and if you have a current working HVAC system. Then, you’ll select a preferred date and time for your appointment (you can choose morning, afternoon, evening, or anytime). It’s nice that Home Depot offers you the ability to select 3 different dates that work best for your schedule. Fill in your contact info (you can opt into SMS updates about your appointment if you like), and you’re good to go. The contractor will be in touch with you to finalize the date and time of your in-house appointment. And best of all, Home Depot offers same-day service for most jobs.
For online order support and in-store purchases, you can reach out to a Home Depot support rep via several toll-free numbers
Home Depot has 2 types of warranties offered, one for the labor of repairs for HVAC systems and another one for installations of new units. New heating and cooling system installations come with a solid one-year guarantee. Meanwhile, Home Depot provides a 90-day guarantee on all labor. While it’s shorter, 90 days is still longer than what a lot of places provide.
Home Depot has been there for you for the small and big projects, and according to the overwhelmingly positive online reviews, it continues this tradition with top-notch HVAC installation and repair services, as well. Homeowners will be very happy to know that they can get a technician over to their home in as little as one day, and customers will also appreciate the year-long warranty for new installations. We'd like to see more pricing info on the site, so consumers can make a comparison with other HVAC repair services. But Home Depot's long-standing reputation, large network of licensed and safety-trained technicians, and customer-friendly policies outweigh that drawback.