First Premier

Sarah Badani

In a Nutshell

First Premier is a home warranty provider that aims to make the home warranty process simpler for homeowners. It offers a straightforward website, easy signup, and solid policy. You can choose from several add-ons to upgrade your coverage. A home warranty name that’s been around for 30+ years, First Premier offers reasonable annual pricing and lets you sign up for monthly contracts. Trained, vetted technicians seal the deal for this brand.

pros

  • All technicians are thoroughly screened
  • Flexible contracts
  • Straightforward service agreements

cons

  • Quotes must be called in
  • Not available in all states

First Premier First Premier Visit Site

First Premier at a Glance

Annual Premium: Starts at $419

Plan Types: Premier, Platinum, add-ons

States: N/A

HVAC: Yes, with Platinum Plan

Contractors: In-network, wide network across the country

Home Inspection Required: N/A

Claims Service Fee: $50-$100

24/7 Claims Department: Yes

Workmanship Guarantee: 90 days on parts, 30 days on labor

Coverage

First Premier covers all the basics when it comes to home appliances and systems and offers some extra features as well. Depending on which plan you purchase, First Premier will cover up to 7 systems and 14 appliances. There are also several add-ons detailed below. 

Once you make a claim, First Premier will send a contractor to your home to assess the situation. The covered item will be repaired or replaced if it cannot be fixed. First Premier service contracts come with a 90-day warranty on parts and 30-day warranty on labor.

What Appliances and Systems Does First Premier Cover

ITEM
Premier Plan
Platinum Plan
Heating System
X
2
Electrical System
Water heater
Plumbing System
Plumbing Stoppages
Ductwork
Air conditioning
X
2
Dishwasher
Garage door opener
Garbage disposal
Trash compactor
Water dispenser
X
Refrigerator
X
Oven
Range
Stovetop
Built-in microwave
Ceiling fans
Attic and exhaust fans
Clothes dryer
X
Clothes washer
X
Toilet tanks and bowls
X
Sump pump
Whirlpool bath

First Premier also has optional add-ons that you can purchase separately including:
 

Pool or spa
Stand-alone freezer
Additional spa
Water softener
Limited roof leak coverage
Refrigerator ice maker
Central vacuum
Free standing ice maker
Sump pump
Additional A/C system
Well pump
Additional heating system
Septic system
Additional water heater
Septic pumping
Additional garage door opener
Second refrigerator
 

Pricing and Onboarding Deals

First Premier has 2 plans to choose from, the Premier and the Platinum plans. In terms of industry norms, First Premier offers competitive pricing. What we really like about these plans is that they’re very inclusive. If you opt for the more basic plan, you’ll still have your electrical and plumbing systems covered, as well as ductwork and most major appliances. The Platinum Plan offers even more inclusive coverage, spanning just about every home system and appliance you can think of. What’s more, First Premier offers coverage for 2 A/C and heating systems with its Platinum Plan, something you generally have to pay extra for.

 
Premier Plan
Platinum Plan
Per Month
From $37
From $43.67
Per Year
From $419
From $499

If you want to include add-ons to your plan, First Premier has multiple options that range from less than $3 a month up to $12.50, depending on the item in question. For new customers, First Premier has an attractive promotion that gives you $100 off plus 2 months free. You’ll also get free roof coverage added in. First Premier offers discounts for seniors and veterans.

First Premier allows you to cancel your policy within the first 30 days for a full refund. After that, it will provide a pro-rated refund and charge a service fee if necessary. 

Contractors and Service

While it doesn’t provide an exact figure, First Premier has a wide network of contractors spread out across the country. What’s more, First Premier thoroughly screens each of its technicians before including them in the team, so you know you’re getting someone who is trained, skilled, and reliable.

First Premier has a 24/7 claims department, a big plus for this type of service. You can call in a claim at any time. Generally, a technician will arrive within 2 days. In case of an emergency, the situation will be expedited. Service fees range from $50-$100 depending on your location. First Premier does not mention whether home inspection or maintenance records are required to receive a contract or to carry out repairs.

How Does First Premier Compare?

 
First Premier
Advanced Home Warranty 
Select Home Warranty
Annual Premium
Starts at $419
From $445.50
$430
Number of contractors 
Wide national network
Wide national network
10,000+
Home Inspection Required 
N/A
No
No
24/7 Claims
Yes 
Yes 
Yes 
Workmanship Guarantee
30 days for service
90 days for parts
30 days for service
90 days for parts
N/A

What Do People Say About First Premier?

“Christine went above and beyond to help me with my claim! First Premier walked me through the entire claim process when my central air conditioner wasn't working adequately. Between Christine the customer representative, and the technician that was dispatched to my home, they turned a frustrating ordeal into a smooth and professional process! Kudos to the entire team!” - Maurice Cheatum, Savannah, GA

“Tony was great! He answered all my questions and explained my options clearly. I’d be very happy to have First Premier as my home warranty provider for many years to come!” - Jan J.

“Great job. I called Monday morning, and by Monday afternoon, a technician was already out at the house. Couldn't ask for better service! Thank you.” Samuel M.

First Premier First Premier Visit Site

Bottom Line

First Premier is a well-known name in the home warranty industry. It offers no-nonsense, inclusive contracts that make it easier for homeowners to purchase the coverage they want at a reasonable price. First Premier has a nationwide network of vetted technicians and plenty of add-ons to complement your coverage. 

About First Premier

Established in 1989, First Premier has grown steadily over the 30+ years it’s been in business, thanks to a solid reputation for providing reliable home warranty coverage and positive public feedback. First Premier has an A- rating with the Better Business Bureau. There isn’t a lot of online buzz about the company, but any online reviews have been positive

Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

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28 Sep 2020

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