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Endurance Home Warranty Review

Top10.com Staff

In a Nutshell

Endurance Home Warranty has been operating and offering nationwide coverage to customers since 1989. In the home warranty market, such a long record is a powerful statement of reliability and customer satisfaction. The company describes itself as “a team of agents” that supply support and services and have generally positive customer reviews.

pros

  • Nationwide coverage
  • Choice of pricing and coverage plans
  • Extended Service Contracts offered

cons

  • Website does not offer much information
  • Quote is not instantaneous
  • Limited information about the company

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Best For

  • A wide variety of plans, from very basic to comprehensive
  • Extended Service Contracts – a speciality of Endurance Home Warranty

Endurance Home Warranty Coverage

Endurance Home Warranty offers 3 coverage plans: Bronze, Gold, and Platinum.

Bronze, which is the entry-level package, covers smaller and medium-sized household appliances, such as dishwashers, refrigerators, washers and dryers and more. Gold covers larger, and often built-in items. Such items include air conditioning and heating units, as well as electrical and plumbing systems. The platinum tier offers all of these in one comprehensive package, so it’s not surprising that it is also Endurance Home Warranty’s most popular package. 

In addition to these standard packages, there are extra items for which a warranty can be purchased. Items such as a pool, spa, or lighting fixtures are not included in the Bronze, Gold or Platinum packages, but can be purchased as add-ons separately to create the perfect plan that fits your needs. 

Coverage
Gold
Bronze
Platinum
AC

Cooling

Heating

Furnace

Electrical

Plumbing

Water Heater

Dishwasher

Stove Cook Top

Garbage Disposal

Oven range

Microwave (built in)

Washer

Dryer

Ceiling Fans


Garage Door Opener


Additional coverage (optional)

Pool, central vacuum, second refrigerator, sump pump, well pump, limited roof leak, stand alone freezer, lawn sprinkler system, septic system, ice maker (in refrigerator), plumbing fixtures, lighting fixtures, additional AC unit, additional heating, additional furnace, additional water heater, spa.

Services are offered in the following states: Arizona, Texas, North Carolina, South Carolina, Delaware, Michigan, Wisconsin, Tennessee, Washington, Alabama, Mississippi, Florida, Nebraska, Wyoming, North Dakota, South Dakota, Maryland, Ohio, Utah, Louisiana, Hawaii, Puerto Rico, Alaska, Virginia, West Virginia, District Of Columbia, Oregon, New Mexico, Nevada, California, Missouri, New York, New Jersey, Connecticut, Maine, New Hampshire, Massachusetts, US Virgin Islands, Pennsylvania, Rhode Island, Oklahoma, Montana, Minnesota, Michigan, Kansas, Iowa, Indiana, Illinois, Idaho, Georgia and Colorado.

Packages, Plans and Prices

Plans and prices depend on the specific package chosen, as well as the geographical location of the home for which the plan is purchased. 

Pricing ranges from $329 for the appliance-based Bronze package, to $399 for the more comprehensive Platinum package. Limited time specials and other deals run from time to time that offer customers one free month when buying a new contract. 

Due to the fact that quotes are not instantaneous, you will have to either fill out a contact form on the website and wait to be contacted, or speak to a customer service representative via phone, in order to know your exact costs and whether any deals are running at the time. 

Terms and Conditions

Endurance Home Warranty does not share its terms and conditions on its website, which is slightly alarming for users that want to know this information before purchasing a plan — only once you have purchased a contract will you be able to look more deeply into the actual terms and conditions. 

The company does openly provide a number of caveats on its website, for example: “Endurance Home Warranty offers service contracts which are not warranties. Terms and conditions apply. See contract for limitations and specifics on response times. Endurance Home Warranty reserves the right to offer cash back in lieu of repair or replacement in the amount of our actual cost, which at times may be less than retail, to repair or replace any covered system, component, or appliance.”

Contractors

Endurance Home Warranty offers a convenient function on its website that enables you to easily book contractors from your computer, giving you the chance to book a contractor at a time and date that is most convenient for you and your schedule. The company guarantees that only top contractors are referred.

Customer Service

The company offers a call center hotline as well as a company email address to contact. The wait is approximately 1 minute before you are put through to a representative who is able to confidently answer your questions. The menus are clear (whether it’s the claims, sales, billing or another department) and navigation is simple.

Emails are answered relatively promptly, however given the limited functionality of the website, we suggest you call directly.

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Conclusion

Endurance Home Warranty is not the biggest home warranty company, and its website does not inspire confidence as many links are not working and not enough information is provided. Calls were answered promptly however, and all questions were dealt with professionally. 

Marketing is primarily by word-of-mouth, so if you know someone who is happy with the service they received from Endurance Home Warranty, the deals seem good and legitimate. Otherwise, you might be better off going with one of the bigger players in the industry.

About Endurance Home Warranty

The company describes itself as “team of agents specializing in providing quality protection,” and was started in 1989. It is listed at 1000 N West St Suite 1200 Wilmington, DE 19801.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

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Top Reviews

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a year ago

They're friendly and very helpful they are always on time they have good advice

a year ago

They were very patient and knowledgeable about the issues I was having at the time

a year ago

Invoicing has never been better on using freshbooks it's pretty easy and very fast to make invoices

a year ago

I lost weight on this product very quickly. It didn't take much effort either or dieting

a year ago

Satisfaction and reliability. You see effect of their product in your body without any complication

a year ago

Really good quality of service but to some people can be expensive. It's really fun working with them because I get to work for so many kind people

a year ago

It was alright and overall good. I didn't have a problem using it and I thought the price was okay

a year ago

I love to use the app and how easy it is to sign. Also, it doesn't cost a thing.

a year ago

It's very good it's really helpful in about a month or two I lost like 10 pounds

a year ago

A great program to lose weight fast. Super simple way to lose your weight. And is a great value.

a year ago

I thought it was really easy to use and schedule your appointments. Great staff and they're nice

a year ago

It's the best so far. I love it's service. I Never complain about anything since I started using it's service

a year ago

Mediastinum made me lose so so so so much weight and I look the best I ever have

a year ago

Easy to use pretty self explanatory. It has everything I need to send out invoices to my customers with details of the the load and everything the drivers need to know

a year ago

I have used Freshbooks for just a few months. I have not had any issues of yet. The system is easy to use.

a year ago

Great experience with the interface and through the help I've received over the past months

a year ago

It's reliable and has proven results that can be easily seen over time in my pictures

a year ago

Extremely Happy/ This Service OMG!!! I was super hesitant to try this service but didn't feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it's usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don't have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!

a year ago

It's good for weight loss. The service is good. I like it. Not a lot of money.

a year ago

No issues throughout the entire process. Easy to use service and would recommend.