Yes Hearing - Hearing Aid Brand Review (2024)

Yes Hearing Visit Site

Yes Hearing at a Glance

What is Yes Hearing?

Yes Hearing is a hearing aid provider launched in 2019 and operating in many US states. It offers a convenient in-home service, aiming to improve the independence, comfort, and quality of life of seniors and others experiencing hearing loss. 

The company has a large network of 500+ mobile audiologists and hearing care specialists. While some patients struggle to afford the ideal hearing aids for their needs because of high prices, Yes Hearing’s goal is to deliver high-quality hearing aids at a lower cost than its competitors.

Also, by bringing its service to the home, Yes Hearing makes treatment more timely and convenient for older patients with mobility issues. It also offers greater privacy for patients who might be self-conscious about being treated for hearing loss. 

Yes Hearing features

Yes Hearing's products include rechargeable, in-ear, and Bluetooth hearing aids from top brands like Oticon, Signia, and Phonak. These products feature Bluetooth support, rich and adjustable sounds, noise cancellation, rechargeable batteries, remote control, and more.

Below are some of the hearing aids currently on sale on the Yes Hearing Shop:

Oticon MORE 1

The Oticon MORE 1 is a rechargeable hearing aid that offers calls via Bluetooth, audio streaming on both Android and iOS, and an improved deep neural network (DNN) approach. DNN is a machine learning method that tries to mimic the functioning of the brain. It enables the hearing aids to differentiate, reduce, or elevate sounds.

This product would be best suited for younger people who love the outdoors, listening to music, and staying connected to their friends via their smartphones. Note that you’ll need to call Yes Hearing for a quote. 

Signia Styletto 7AX Kit

The Signia Styletto 7AX Kit is another rechargeable hearing aid enabling you to hear speech clearly in immersive environments. Its price starts from $4,550. It’s much smaller than the previous model, making it sleeker to wear and use. This hearing aid will work well for those who prefer a more inconspicuous model.

Phonak Audéo Paradise Life

The Phonak Audéo Paradise Life is sweatproof, waterproof, and showerproof. It’s an excellent solution for those who have active lifestyles, and young children may also be able to wear this device as they run around and play. Furthermore, it’s rechargeable (using induction charging), and has an improved sound quality over its predecessor. It sells for $2,575 for a single hearing aid and $5,150 for a pair.

Resound ONE 9

The Resound ONE 9 costs $2,275 for a single hearing aid and $4,550 for a pair. It has a rechargeable battery option and features an in-ear microphone and receiver. This hearing aid would particularly suit a business-oriented person who takes a lot of calls. Additionally, its M&RIE (Microphone & Receiver-In-Ear) design provides an individualized hearing experience that improves one-to-one conversations.

Starkey Evolv AI 2400 RIC/BTE

The Starkey Evolv AI 2400 RIC/BTE is a Bluetooth-compatible hearing aid, costing $2,475 for a single hearing aid and $4,950 for a pair. It has multiple energy options, including rechargeable and battery-powered solutions. This model improves on the previous one by reducing surrounding noise levels to make sounds clearer. It works best for those who need fully-charged hearing aids available throughout the day.

Signia Insio Charge & Go 7AX

The Signia Insio Charge & Go 7AX are custom-made, rechargeable hearing aids designed to fit your ear canal. A single earpiece costs $2,475, whereas a pair is $4,950. It has wireless charging and Augmented Xperience technology to provide speech clarity. Its customizable color options make it ideal for those looking for a discreet solution because you can match it to your skin or hair tone.

Signia Active/Active Pro X

As the name suggests, the Signia Active Pro and the Active Pro X are for people who are often on the go. They have a modern look, a custom fit for the ear, and work well in different settings. The Active Pro is for low-noise areas, whereas the Active Pro X works well in louder settings like restaurants and airports. Both cost $2,950 for a single hearing aid and $4,550 for a pair.

Starkey Evolv AI 2400 ITE/ITC

The Starkey Evolv AI 2400 (ITE/ITC) is a small in-the-ear hearing aid that is rechargeable and Bluetooth-compatible with Android and iOS devices. It comes in multiple colors and is custom-made to fit your ear. This hearing aid is suitable for patients who prefer hidden hearing aids. You must speak to a Yes Hearing specialist to get the price.

Yes Hearing additional services and products 

Yes Hearing doesn’t offer any additional services or products other than its warranty. The policy is provided by the manufacturers and includes two years' worth of repairs for all hearing aids. The warranty also covers manufacturing defects but doesn’t apply if you lose or damage the device yourself. 

To return a non-functioning hearing aid, you’ll need to ship the item with a note explaining the issue. Yes Hearing won’t accept responsibility if you send a hearing aid with the serial number defaced or if you attempt to repair the devices without first informing and receiving consent from them.

Is Yes Hearing Safe and Reliable?

Yes Hearing has a rating of 4.4 out of 5 on Trustpilot. Many reviews mentioned excellent customer service, high-quality products, and comparatively low prices. The few negative reviews complained about substandard service after purchase, delayed product delivery, and hidden charges.

The products sold by Yes Hearing are from highly-rated brands that provide safe and reliable hearing loss solutions. I like that there’s a 45-day money-back guarantee to return the items if you’re not satisfied with them.

Furthermore, while the company collects your personal information to provide the service, it doesn’t share or sell it to third parties without receiving your consent.

How Yes Hearing Works

Yes Hearing helps you identify your hearing challenges and then recommends products that will enable you to hear sounds more clearly. I also like that its product hub allows you to shop by brand, feature, or level. You can get some of the product prices by browsing these options, without waiting for a specialist to guide you.

Once you’ve selected your hearing aids, a Yes Hearing specialist will deliver them to your home. They’ll test your hearing, program the hearing devices, ensure they fit you, and instruct you on using them. After the service, Yes Hearing specialists will keep in touch with you regularly to see if you need assistance.

How To Get Started With Yes Hearing / How To Sign Up for Yes Hearing

To get started, click on the “Book” button to arrange a free phone consultation with a specialist, or try the virtual consultation option. A calendar will display the specific dates and times available, and you’ll receive an online application form to provide your name and additional details. 

During the consultation, the specialist will provide personalized advice, taking into account your budget, lifestyle, and your level of hearing. This takes about 30 minutes. Alternatively, you can go to the online store, browse the options, and purchase your chosen hearing aids.

You won't need to visit an audiologist for a prescription first, as Yes Hearing will test your hearing when they come to your home to fit the devices.

Yes Hearing Customer Service

Yes Hearing offers customer support via phone at 800-730-3396, Monday-Friday from 9am to 7pm (ET) and on Saturdays from 9am to 5pm (ET). I found that response times were quick and the customer support agents were friendly. 

You can also reach the team via online form and email at contact@yeshearing.com, but it can take several days to get a response. A live chat box on the website appears when customer service agents are online, but when you click on it, it refers you to the company phone number. 

Yes Hearing doesn’t have a blog, and its FAQs aren’t comprehensive. However, Yes Hearing offers remote care work, meaning you can reach out to a specialist and receive a response to your queries.

Is There a Yes Hearing App?

Yes Hearing doesn’t have an app. However, the brands that it partners with—such as Phonak—have generic or brand-made mobile apps for Android and iOS. These apps can enable you to manage features such as accepting phone calls via Bluetooth.

Yes Hearing Pricing

How Much Does Yes Hearing Cost?

Yes Hearing’s pricing is transparent, and it gives you enhanced control over your treatment by separating its products from its support service. Pricing for hearing aids ranges from $975 to $5,000+. 

When shopping on the website, you can choose to view products according to the kind of amplification you need. Hearing aids in the Essential category are for places that are rarely crowded and cost from $1,395 per pair. 

The Advanced level starts from $2,995 per pair and is for people who mostly stay indoors. For noisy or crowded areas, you’ll need either the Premium level, from $3,495 per pair, or the Ultimate level from $3,995 per pair.

Yes Hearing splits service costs into three tiers—Starter, Advanced, and Premium—and you may be able to get an offer of 20% off if you pay annually instead of monthly.

The Starter plan works best for beginners who are on a budget but still looking for quality service and access to products. Advanced takes the Starter features and adds annual ear exams and additional home visits. Finally, Premium offers higher-level features, with expedited home and delivery services and 50% off on all additional home visits. 

Yes Hearing claims its prices are up to 40% lower than the industry average of about $1,000-$4,000. There’s no added sales tax on its hearing aids, which helps to reduce its prices. You can also spread the product cost through financing solutions, such as Affirm, CareCredit, and Allegro.

Nevertheless, there are additional fees that you might incur, for example, if you wish to book an extra home visit. Note also that while there’s a money-back guarantee, you’ll still have to pay a $100 restocking fee for all returned hearing aids.

What can you do with Yes Hearing for free? 

There’s no free trial, but you can get the full Yes Hearing service with a 45-day money-back guarantee. This will include the home visit, the ear examination, the product recommendation suited to your hearing needs, and more.

Optional add-ons

If you wish to make an additional booking with an in-home ear specialist from Yes Hearing, you can do so for a fee agreed upon with the company.

Yes Hearing Alternatives

How Does Yes Hearing Compare to Other Hearing Aids?

Yes Hearing vs Jabra Enhance

Jabra Enhance offers a 100-day money-back guarantee compared to 45 days with Yes Hearing. Also, its warranty lasts three years, whereas Yes Hearing offers a two-year repair warranty. Jabra Enhance has its own Enhance Select hearing aid models, but Yes Hearing only sells other brand models, like Phonak.

Yes Hearing vs Hear.com

Hear.com and Yes Hearing both offer a 45-day money-back guarantee, and they provide flexible financing. Hear.com has its own hearing aid brand (Horizon) but also connects you to other brand sellers, whereas Yes Hearing doesn’t have any own-brand hearing aid models. While Yes Hearing has limited self-help resources, Hear.com provides adequate documentation to guide its customers.

Yes Hearing vs Audicus

Audicus and Yes Hearing have similar 45-day money-back guarantees and financing options through companies like Affirm. Yes Hearing offers in-home services, whereas Audicus requires you to visit one of its clinics. Audicus administers hearing tests online, while Yes Hearing specialists handle them in person. Additionally, Audicus has its own hearing aid models, but Yes Hearing sells other brands, like Signia.

Yes Hearing Visit Site

Bottom Line (Is Yes Hearing Worth It?)

Yes Hearing is a convenient service offering a wide variety of high-quality hearing aids, a free hearing test, instructions on using ear devices, and ongoing support to enhance your experience.

I like that it delivers the hearing aids to your doorstep and takes time to ensure the devices work for you before leaving. Moreover, it has flexible payment plans to help you get the hearing aids you prefer. Overall, if you’re looking for a personalized hearing aid service offering good value, then Yes Hearing is worth considering.