In a Nutshell
- 45-day trial period, 1 year warranty
- Monthly membership provides you hearing aids for life
- Offers rechargeable and battery-powered options
- Does not accept health insurance
- Some models costlier than some other online hearing aids
Audicus Hearing Aid Models
Audicus has 5 different hearing aid models to choose from. Each model comes with a 1-year warranty and a 45-day money-back guarantee. You can finance any of its hearing aids using Affirm or CareCredit, or opt to pay a monthly membership fee for free cleaning, repairs, and replacements.
The Dia II is Audicus’s most affordable behind-the-ear hearing aid. Designed for mild to moderate hearing loss, the Dia II adapts to your environment and filters out background noise to help you focus on speech. It’s available in beige, black, or silver, and starts at $499 per ear.
The Aura is Audicus’s attempt at a comfortable invisible hearing aid designed for mild to moderately severe hearing loss. With its invisible receiver, you get extra amplification in a small, discreet design. Its batteries last up to a week, and you can adjust its domes to fit the size and shape of your ear. The Aura is available in alternating red/blue or beige, and starts at $699 per ear.
The Clara is one of Audicus’s most popular hearing aids and covers mild to severe hearing loss. It features 2 directional microphones that focus on speech while also suppressing excess background noise. Along with 10 volume settings, its programs include Conversation in Noise and TV/Music to help you fit your environment. The Clara is available in beige, black, gray, or silver, and starts at $699 per ear.
The Wave combines Bluetooth compatibility and rechargeability in a hearing aid designed for mild to severe hearing loss. It allows you to stream directly from your Apple or Android smartphone to make calls, watch TV, or listen to music. Along with 10 volume settings and additional programs, it utilizes digital signal processing to deliver crisp, quality sound without feedback or squeaking. The Wave comes in beige, black, gray, or silver, and costs $849 per ear for battery or $949 per ear for rechargeable.
The Spirit is Audicus’s most customizable hearing aid for mild to severe hearing loss. In addition to Bluetooth and rechargeability features, it allows you to control your hearing aids remotely via the Spirit Remote Control or a third-party app. If you need assistance, you can get on-demand audiologist adjustments sent directly to your phone. The Spirit comes in beige, black, gray, or silver, and costs $1,399 per ear.
Audicus Additional Services & Products
Audicus offers optional services if your hearing aids require professional cleaning or repairs. Its Clean and Care service provides full cleaning for $40 per hearing aid or $50 for a pair. If your hearing aid requires a minor repair, its Tier 1 repair service costs $149 per hearing aid. However, if your hearing aid requires extensive repairs, its Tier II repair services costs $199 per hearing aid.
Within 60 days of purchasing your hearing aids, you can add Audicus Protect for $12 per month per ear. For a slight discount, you can pay for 24 months upfront for $259 for a single hearing aid or $499 for a pair. Audicus Protect offers you complete coverage including unlimited repairs, Clean and Care cleanings, and loss replacement.
With the Audicus Care subscription, you get the ongoing support you need to care for your hearing aids. For $12 per month, Audicus will send you a box every 3 months which contains extra domes, ear tubes, cleaning wipes, a cleaning brush, and batteries (if required).
How do I Purchase Audicus Devices?
You can purchase Audicus hearing aids online with a hearing test from a local audiologist or by using Audicus’s proprietary online hearing test. Alternatively, you can visit one of its clinic locations or place your order over the phone with one of its customer service representatives.
Audicus Payment Options
At checkout, you can pay upfront with a credit card or PayPal, or pay over time with Affirm. In addition, you can finance interest free for 6, 12, or 18 months with a CareCredit credit card.
Alternatively, you can join the Audicus Membership program and pay a monthly fee to get hearing aids for life. The Dia II costs $39 per ear, the Aura and Clara both cost $49 per ear, the Wave costs $59 per ear, and the Spirit costs $89 per ear.
Audicus Features and Tools
Unlike some of its competitors, Audicus offers both battery-powered and rechargeable hearing aids. Both the Wave and Spirit allow you to recharge your hearing aids and deliver 16 hours of battery life. Meanwhile, the Dia II, Aura, and Clara deliver 3-7 days worth of use. In addition, Audicus offers remote control functionality with Dia II, Clara, and Spirit models. Audicus also offers a partner mic that can clip onto your partner’s clothing for crystal clear conversations in any environment. However, the partner mic is exclusive to the Spirit model
What about the Audicus app?
At this time, Audicus does not offer a proprietary app for use with its hearing aids. Audicus hearing aids do not require an app, and can connect directly to any compatible Bluetooth device. If you want additional functionality, you can download the third-party Hearing Remote app from the Apple Store or Google Play Store. With this optional app, you can adjust the volume, noise filtering, and other features, but it may not be compatible with your smartphone.
Service and Support
Support is available over the phone or via online chat 9am-7pm ET, Monday-Sunday. Outside of normal business hours, you can submit questions via the chatbox or email at email@example.com. In addition, Audicus has 3 hearing clinic locations in New York, Denver, and Chicago that offer in-person support.
How to get a refund from Audicus
If you aren’t satisfied with your Audicus hearing aids, you can return them within 45 days of receipt for a full refund. Once Audicus receives your hearing aids in good condition, a customer service representative will follow up and provide the status of your refund. You can return hearing aids purchased with your Audicus Membership at any time, and Audicus will cancel your membership.
The Bottom Line
Audicus offers 5 different hearing aids including invisible and behind-the-ear models. Each of its hearing aids comes with a 45-day money-back guarantee and a 1-year warranty. You can pay for your hearing aids upfront or finance using Affirm or CareCredit. Alternatively, you can join its Audicus Membership program and pay a monthly fee to get hearing aids for life. While some of their hearing aid models are more expensive than some other online companies, it provides several expert support services including Audicus Care and Audicus Protect, as well as professional cleaning and repair services.
How long do the batteries last?
Depending on your usage, you can get 3-7 days of use out of its Wave Standard 312 batteries. With its rechargeable hearing aids, you can get about 16 hours of use between charges. This includes up to 4 hours of streaming time and 4 hours of phone use.
Are there any shipping costs?
Audicus provides free shipping via USPS First Class Mail to customers in the US. Shipping to Canada incurs a $20 fee, and overnight shipping is available for $60
Do I need a hearing test?
Audicus recommends that you submit a clinical audiogram so its hearing specialists can make an accurate recommendation for your hearing aids, or that you take their free online hearing test which takes 15-20 minutes to complete. Alternatively, you can submit a copy of outside audiogram results via Audicus’s internal form, fax, text, or email.