Otofonix Review

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Otofonix Hearing Aid Models

Otofonix offers six different hearing aid models designed for mild to moderate hearing loss. All products were designed by a retired ENT physician to provide affordable solutions for those who can’t justify the high prices of most modern hearing aids. All products use behind-the-ear sound-amplifying technology, enabling them to be sold over the counter without the need for a prescription or costly audiologist consultations. 

Apex

Otofonix’s cheapest Apex hearing aid comes in at $155 per pair. This behind-the-ear device is designed for mild hearing loss and boasts directional microphones, digital noise cancellation, and a memory recall feature.

Elite

The behind-the-ear Elite hearing aid is designed for slightly worse hearing loss than the Apex device. It adds rocker switch controls with 10 volume levels and four programs, and a pair costs just $245. 

Encore

Those with moderate hearing loss will benefit from the Encore behind-the-ear device, which costs $395 per pair. It has advanced noise cancellation, dual directional microphones, and a telecoil for even better hearing. 

Helix

The Helix behind-the-ear hearing aid is designed for moderate hearing loss. A pair costs $455, and its most noteworthy feature is the built-in rechargeable batteries. 

Sona

The Sona behind-the-ear aid costs $395 per pair. It’s designed for mild to moderate hearing loss and has Bluetooth connectivity that enables the wearer to adjust programs and volume from the Otofonix Sona app.

Groove

The Otofonix Groove hearing aid is a behind-the-ear device that costs $545 per pair. It’s designed for mild to moderate hearing loss, can be controlled by a smartphone app, and has built-in rechargeable batteries. 

Otofonix Additional Services & Products

There are numerous accessories and replacement parts available via the Otofonix store. You can add a protection plan to your purchase, ensuring that you’re covered from accidental damage, breakage, and virtually anything else that’s not covered by the standard warranty. Prices vary by device. For example, with a pair of Elite hearing aids, you can expect to pay $79 for a single year or $139 for two years. 

Replacement batteries can also be bought through the Otofonix store. Here, you will find the exact batteries required for your device. You can also purchase replacement ear domes, which provide varying sound qualities and hearing experiences.  

Finally, you can purchase replacement sound tubes and EarHook Power Kits for your devices. These are specific to each model, so you must select the right option. 

How Do I Purchase Otofonix Devices?

All Otofonix devices can be purchased online without the need for a prescription or audiologist appointment. Simply select the hearing aid model that you want, add it to your cart, and head to the checkout. Free, no-contact delivery is available throughout the US. International shipping isn’t available, unfortunately. 

Otofonix Payment Options

If you purchase through the Otofonix online store, you will be able to choose from credit/debit card, PayPal, and Affirm payment options. Payment plans are available through Affirm. 

These payment plans enable you to pay off your hearing aids over three-, six-, or 12-month periods. You will be required to make a single payment per month, and interest rates vary from 0% to 30% APR, depending on your credit score and payment plan term. Not all customers will be eligible for an Affirm payment plan.

Otofonix Features and Tools

Otofonix offers basic hearing aids that are available over the counter. It’s a down-to-earth hearing aid vendor, providing the basics without too many advanced features or fancy add-ons. A few things do stand out, though. 

All products are available online. Prescriptions and audiologist appointments aren’t required, and anyone in the United States can purchase hearing aids. The high-end models come with Bluetooth app connectivity and are fully rechargeable. All products are backed by a one-year warranty covering defects in materials and workmanship. Additional protection plans are available for purchase.

What about the Otofonix app?

The Otofonix app is available on Android and iOS mobile devices, and it’s 100% free, forever. It can be used with Sona and Groove devices, which can be connected to the app via Bluetooth. Using the app, you can control virtually every aspect of your device, enabling you to fine-tune volume settings and optimize your hearing experience.

Service and Support

You can contact the Otofonix team via phone or live chat or by filling out the online contact form. Phone and live chat services are available from 9:00 am to 5:30 pm (EST), Monday to Friday. 

There are also numerous self-help resources available in the Otofonix Resource Center. These include a selection of excellent instructional videos, owner’s manuals for all devices, and downloadable instructional brochures to help you set up and get the most out of your hearing aids. 

On top of this, the site’s blog contains a selection of interesting informational articles, an in-depth FAQ page packed full of information, and pages detailing things like returns, warranty information, and how to select a device.

How to get a refund from Otofonix

If you aren’t happy with your Otofonix device, you can return it for a full refund within 45 days of purchase. Before returning your hearing aids, you will need to reach out to the customer service team for a Return Merchandise Authorization (RMA) number. All original packaging must be returned, and returns without an RMA won’t be accepted. 

Otofonix Visit Site

The Bottom Line

Otofonix offers excellent hearing aid solutions for those with mild to moderate hearing loss. Its six products are available for purchase from its online store, and there’s no need for a prescription. Prices are extremely competitive, all products come with a one-year warranty, and there’s a 45-day money-back guarantee. 

The bottom line is that Otofonix’s hearing aids are great options for mild to moderate hearing loss, but you might like to look elsewhere if you suffer severe hearing loss. 

FAQs

Do I need a prescription to purchase Otofonix hearing aids?

No, all Otofonix hearing aids can be purchased online without a prescription or audiologist’s appointment. 

Does Otofonix ship internationally?

No, Otofonix doesn’t ship internationally. Online purchases are only available to customers located in the United States. 

Can my Otofonix hearing aids get wet?

No, you should always try to avoid getting your hearing aids wet. If you do accidentally wear them in the rain or shower, remove the battery and dry it overnight in a bag of uncooked rice. 

Does Otofonix have a mobile app?

Yes, there’s an Otofonix mobile app that you can use to control volume and program settings on the high-end Sona and Groove devices. 

Do I need two Otofonix hearing aids?

Yes, we always recommend purchasing two hearing aids. Otherwise, the hearing experience may be compromised, and you may have trouble with speech recognition in noisy environments.