Lexie Hearing Aids Review 2026

Lexie Hearing offers many additional services to improve your listening experience.

Lexie Help & Care Coverage

First, Lexie provides access to Lexie Experts from 9 am–8 pm (EST) Monday–Sunday to help you. You can chat by phone or video through the Lexie app, and these Lexie Experts can assist with answering any questions you may have.

Free Trial

Lexie offers a 45-day risk-free trial. You can return the hearing aids anytime within the first 45 days for a full refund if you aren’t satisfied with your purchase. The trial period starts from the date of delivery.

Lexie Warranty Plan

Lexie provides a 1-year manufacturer’s warranty on every pair of hearing aids to protect against defects. If you're still within your 1-year warranty period, Lexie will repair or replace your hearing aids, depending on the nature of the damage. Lexie Hearing reserves the right to make this determination at its sole discretion.

If the hearing aid is lost, stolen, damaged by a third party, or irreparably damaged, a replacement fee of $240, $300, or $360 will be charged per pair of Lexie Lumen, Lexie B1, or Lexie B2 Powered by Bose hearing aids respectively. If your hearing aids become damaged (excluding third-party damage), you can send them to Lexie Hearing and they will be repaired at no cost to the customer under the protection plan, depending on the nature of the damage.

Lexie Care Kit

The Care Kit includes replacement batteries (for the Lexie Lumen and Lexie B1 Powered by Bose), ear domes, tubes, and drying capsules. These accessories are available for purchase on the Lexie Hearing website or through the Lexie app.

Lexie’s Online Hearing Test

One unique feature that Lexie offers is a free online hearing test. The hearing test is quite easy to take. Put in your age, note whether you think you have hearing loss or not, sit in a quiet space with headphones or earphones, and be ready to listen.

During the tests, you hear a voice saying number combinations at different frequencies and with varying noise levels layered on top of them. You have to type in the numbers you hear after every one of the 23 audio snippets. The test itself takes about two minutes and can identify if you could benefit from one of our hearing aids.

hearX Group, the owners of Lexie Hearing, develop audio solutions, like the online hearing test, which are used by various medical organizations like 23andMe, Harvard Medical School, various children’s hospitals around the United States, the USAID, and the London School of Hygiene and Tropical Medicine.

The main thing that differentiates Lexie hearing aids from other devices is how customizable they are. Depending on the device you choose, you can switch between pre-programmed modes for everyday use, noisy indoor settings, outdoor environments, and microphone attachments. In addition, the hearing aids enable you to adjust the level of noise reduction so you can get the clearest sound in all situations.

Even better, the Lexie Lumen hearing aids can be adjusted automatically based on the results of a hearing test. The Lexie B2 Plus Powered by Bose hearing aids are similar, offering recommended settings based on the hearing test, giving you more control over your hearing experience. It’s easy to take the test and optimize your settings using the Lexie mobile app, but you can also chat with a Lexie Expert to have them guide you through the process.

The Lexie B2 Plus Powered by Bose hearing aids also offer features such as iPhone® call streaming, although they do not stream music or media. This model also offers a rechargeable case which offers up to an additional 18 hours of usage time.

What about the Lexie app?

Lexie offers a free app for iOS and Android devices. Through the app, you will set up and manage your hearing aids. You can also connect with a Lexie Expert and have them guide you in optimizing your hearing aids. In addition, the app includes capabilities that let you adjust your hearing aids for different environments and sound levels.

We found the Lexie app to be very easy to use. When running a hearing test (applicable for the Lexie Lumen and Lexie B2 Plus), the app walks you through every step of the process and shows you how your hearing compares to normal. The app also has clear visuals to show you how much you’ve used your hearing aids in any given week.

Service and Support

Lexie’s customer support team is available from 9 am–8 pm (EST) Monday–Sunday by phone or email, and we were able to connect with a representative immediately when we called. In addition, Lexie’s website has video tutorials to help you get started with your device, detailed user manuals, and a blog to explain the basics of hearing loss.

Phone: (800) 499-1336

Email: support@lexiehearing.com

How to get a refund from Lexie

You can request a refund from Lexie at any time during your first 45 days with your hearing aids as long as your device is undamaged. Just contact customer support to get a return authorization number and return shipping instructions. Refunds are typically processed within 1–2 business days after your hearing aids (and everything that was sent with the box) are returned.

You can call Lexie’s return line here, (800) 499-1336. If you decide to call and schedule a return, Lexie’s refund team members will instruct you on shipping details. Keep in mind that return shipping will be at your own expense.

Bottom Line

Lexie hearing aids offer impressive customization and support options. While many hearing aids let you use a hearing test to adjust your device, the Lexie Lumen is one of the only devices that can either be auto-tuned through the app or be adjusted remotely by an expert. What’s more, Lexie’s 45-day risk-free trial period makes it easy to try out the hearing aids, so they’re well worth a look for adults with perceived moderate to severe hearing loss.