In a Nutshell
pros
- Hearing aids from $39 per device
- 60-day risk-free trial period
- Phone and chat support available 7 days a week
cons
- Limited selection of brands
- Few rechargeable hearing aid models
HearBetter Hearing Aid Brands
HearBetter offers hearing aids from Siemens, Phonak, NewSound, and Doctor Paul. Typically, you’ll find that the company’s devices are marked down significantly from retail prices. In fact, HearBetter’s cheapest hearing aids start at just $39 per device, and the company has 20 models for under $200.
You can search the HearBetter site by hearing aid brand and price. In addition, HearBetter makes it easy to find hearing devices based on the degree of hearing loss they’re best suited for, whether or not they’re equipped with Bluetooth, and whether or not they have rechargeable batteries.
Siemens
Siemens hearing aids, also known as Signia, are advanced devices that offer excellent noise cancellation and conversation clarity. HearBetter sells 4 Siemens hearing aid models, all of which are behind-the-ear devices and cost between $159 and $189 per device.
Phonak
Phonak is a leader in hearing aid technology and has pioneered many of the developments in noise cancellation that have emerged in recent years. HearBetter’s selection of Phonak hearing aids includes 9 behind-the-ear devices, most of which can be custom-programmed to match your needs. Phonak hearing aids at HearBetter cost between $249 and $319 per device.
NewSound
NewSound hearing aids are high-quality devices at prices ranging from $59 to $250 per device. The company’s models offer several high-end features like dual microphones, integrated noise-canceling technology, and automated feedback cancellation.
Doctor Paul
Doctor Paul is a brand of hearing aid devices developed in-house by HearBetter. The Doctor Paul line features several very affordable behind-the-ear hearing aids that start at $39 per device, as well as 2 receiver-in-ear models with rechargeable batteries that start at $60 per device.
HearBetter Additional Services & Products
In addition to hearing aids, HearBetter sells a variety of accessories and cleaning products for its devices. You can purchase ear domes, replacement tubing, wax filters, and cleaning kits. In addition, HearBetter has PowerOne replacement batteries for its non-rechargeable hearing aids.
All hearing aids from HearBetter come with a 60-day risk-free trial. The company asks that you try out your device for at least 21 days, so you have a chance to get used to it. Then, if you’re still not satisfied, you can return any undamaged hearing aids for a full refund. It’s worth noting that if you return a device within 21 days of ordering it, HearBetter will charge a $10 restocking fee.
In addition, all HearBetter hearing aids include a 1-year warranty against manufacturing defects. You can purchase an additional 1-year warranty extension for $50–$100 (varies by device) for any hearing aid models that HearBetter sells.
HearBetter only sells online and doesn’t have a network of physical stores or affiliated retailers.
How do I Purchase from HearBetter?
You can purchase hearing aids from HearBetter through the company’s online store. You don’t need to have a prescription or a hearing test to place an order, but you can contact support to get more information about which hearing aid is right for you. All hearing aid orders over $100 ship for free with USPS economy shipping, which takes about 5 business days to arrive. HearBetter doesn’t have a network of physical stores or affiliated retailers that you can purchase from.
HearBetter Payment Options
HearBetter accepts payment by Visa, Mastercard, Discover, American Express, and JCB credit and debit cards. You can also pay with PayPal or by mailing a check or money order. If you want to pay in installments, you can do so using PayPal Credit.
Service and Support
HearBetter offers customer support by phone, email, and live chat from 9 am–9 pm (ET), 7 days a week. We tried out the live chat and were connected to a representative in less than a minute. The company also has an FAQs page and a blog that can answer some common questions about the devices available.
How to get a refund from HearBetter
HearBetter offers free refunds for up to 60 days after you purchase a hearing aid. However, the company asks that you try out your device for at least 21 days to give your ears a chance to adjust to it. If you return your hearing aids within 21 days, you’ll need to pay a $10 restocking fee. Contact customer service to get a refund authorization number and return shipping instructions. Refunds are typically processed within 1–2 business days after your hearing aids are received.
Bottom Line
HearBetter offers quality hearing aids from well-known brands like Siemens, Phonak, and NewSound at exceptionally low prices. It also has its own in-house brand of hearing aids, the Doctor Paul line, with devices that cost as little as $39. HearBetter offers a 60-day risk-free trial and a 1-year warranty for all of its hearing aids, and you can purchase an additional 1-year warranty for extended protection. HearBetter’s customer support team is easy to get in touch with and is available 7 days a week. Overall, HearBetter’s prices and quality of service are hard to beat if you’re on a tight budget.
FAQs
Can I return my hearing aids to HearBetter?
HearBetter offers a 60-day risk-free trial for all new hearing aids. You can return your hearing aids for a full refund if you’re not happy with them after trying them for at least 21 days.
How does HearBetter keep prices so low?
HearBetter offers wholesale prices on hearing aids and only sells online to keep costs low. The company also primarily sells older models rather than the newest and most expensive hearing aids.
Can HearBetter adjust my hearing aids?
All Siemens, NewSound, and Doctor Paul hearing aids can be adjusted at home. The company offers free adjustments for life on its Phonak hearing aids, but you must mail your devices to HearBetter to receive this service.
Does HearBetter offer a warranty?
All hearing aids sold by HearBetter come with a 1-year warranty against manufacturing defects. You can also purchase an additional 1-year warranty. After your warranty expires, the company offers repairs at a reduced cost.
What are Doctor Paul hearing aids?
Doctor Paul is a brand of hearing aids developed by HearBetter. This line of devices includes both behind-the-ear and receiver-in-ear hearing aids with models as cheap as $39.
