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SmileDirectClub Review

39 people say

Ease of use

Brand satisfaction

Value for money

Service quality

39 reviews

In a Nutshell

SmileDirectClub is probably the most well-known at home clear aligner service out there. With coverage available in Europe, the US, Canada, Australia, New Zealand, and Hong Kong, SmileDirectClub has made a name for itself as a great braces alternative. Compared to other options, SmileDirectClub stands out because you work with an actual orthodontist and it offers a nighttime-only aligner option.

pros

  • Very Affordable
  • Check-ins with actual orthodontists
  • Nighttime only option

cons

  • Slow customer service response
  • Treatment might not be as perfect as with standard braces

SmileDirectClub SmileDirectClub Visit Site

SmileDirectClub at a Glance

Starting price: $1,895

Treatment duration: Average of 10 months

At-home fitting: Yes

Accepts insurance: Yes, and offers reimbursement forms

Money back guarantee: Yes

Best For

Like other clear aligner services, SmileDirectClub is best for individuals who want whiter teeth and to correct mild to moderate overlaps, crowding, or bite problems. If you have any serious dental issues, make sure you get these dealt with before beginning a SmileDirectClub treatment plan or visit a dentist to find out whether orthodontic work is a safe option for you. It’s also recommended that you don’t have any cavities or significant tooth decay getting started. SmileDirectClub accepts clients with:

  • Crowded teeth
  • Gapped teeth
  • Protruding teeth
  • Most overbites
  • Most underbites
  • Discolored teeth

How Does it Work?

SmileDirectClub is one of the largest clear brace providers on the market today, and it managed to grow to that size thanks to an easy-to-follow brace treatment system. There’s no required doctor’s office visit at any point in the SmileDirectClub treatment plan, so you can easily arrange treatment even if you have a busy schedule to work around.

To get started on the SmileDirectClub treatment plan, simply go to the SmileDirectClub site and hit the “Am I a Candidate” link. During the quick assessment quiz that follows, you’ll be asked about the current status of your teeth, why you are looking for treatment, and your dental history. You will also need to put in your email and zip code to get your results and make sure you’re in a place SmileDirectClub has coverage.

After the initial screening stage, SmileDirectClub offers you 1 of 2 options. You can either go into a SmileShop to get 3D scans of your teeth or order an at-home kit to take impressions yourself. The SmileDirectHome at-home kit is normally priced at $50 but right now it can be purchased for $19 with a free mail-in rebate.

After SmileDirectClub receives your scans or impressions, a dentist will make sure the treatment is a good fit for you and you will receive a digital rendering of your future smile. Then, you’ll be shipped your aligners.

Once you get your first set of aligners you can start wearing them immediately. Like braces, they will be a bit uncomfortable at first. This is totally normal, and the discomfort will vanish within a couple of days. SmileDirectClub treatment plans are designed according to your unique needs and consequently change in length depending on the severity of your teeth alignment issues, though most take around 10 months to complete.

During treatment, if you find your aligners aren’t fitting tight enough, use one of the chewies that SmileDirectClub includes in the treatment package. These are like chewable pieces of gum that better anchor your aligners to your teeth.

Every couple of weeks, you’ll need to swap out your aligners for new ones according to the instructions included in your initial package. For most patients, SmileDirectClub aligners will need to be worn around the clock, only being taken to eat and brush your teeth. However, you can also opt for a unique nighttime only treatment approach. If you opt for this, you’ll require a longer overall treatment window but will only need to wear aligners for 10 consecutive hours per day.

Pricing

Single payment
$1,895
SmilePay payment plan
$250 down, $85/mo. for 24 months
Final Retainer
$99

The cheapest way to get treatment from SmileDirectClub is to pay $1,895 upfront, but a monthly SmilePay payment plan is also available. This is arranged through an external financer and doesn’t require any credit checks. That means it can be a good option if you don’t have the money to complete the treatment upfront. However, you will end up paying around $400 more overall for treatment.

What You Get

If you order the SmileDirectClub at-home kit, you’ll get a set of gloves, a smile stretcher, impression trays, a set of putty to do the impressions with, and instructions. Once you get your treatment plan, you’ll be sent two sets of aligners for the first 2 weeks of each month and one for the last half of each month you will be doing the treatment.

Along with those all-important aligners, you’ll also get a carrying case, whitener, some files to file off any rough edges, and chapstick. If you are interested, you can also order special toothbrushes and aligner cleaning supplies on the SmileDirectClub website.

On top of the physical products, a dentist or orthodontist will check in with you every 90 days to make sure everything is going smoothly. This is a major differentiator for SmileDirectClub as lots of alternative clear aligner provider treatments without professional supervision.

Guarantee

With SmileDirectClub, no strings are attached to your initial appointment or starter kit, so it’s easy to opt-out of your treatment at any time prior to receiving your first set of aligners. But even better, if you are dissatisfied with your service within the first 30 days of your treatment, you can return your aligners for a refund. This is not standard in the world of clear aligners and should certainly put you at ease with your purchase.

Insurance

Most clear aligner services don’t work directly with insurance companies, but SmileDirectClub has partnerships with many networks such as UnitedHealthCare, Aetna, and Cigna. This service will also send you the forms you need to be reimbursed by your insurance. Before beginning a treatment plan, be sure to check that your insurance covers remote orthodontic care like that offered by SmileDirectClub

Customer Service

SmileDirectClub is a huge company and, as such, its customer service team receives a lot of great reviews and a few not-so-great ones with the most common complaint being slow email response time. The team promises a 24 business hour response, which could mean waiting four days for a reply depending on when you email. However, SmileDirectClub’s Tennessee-based phone line is open 24 hours a day with real people ready to answer your queries.

Testimonials

“SmileDirectClub has their Nighttime Clear Aligners so I never have to worry about straightening my teeth during a press event or show, I get to do it while I sleep!”

“My teeth are freaking straight. Both top and bottom. And whiter! Felt effortless to wear the aligners.”

“So far it’s all been so good and so easy! I feel like it’s been going so fast, I’m already halfway done and so excited to see how my teeth are shifting.”

Bottom Line

SmileDirectClub lives up to its big name. If you’re looking into Invisalign or braces, you should definitely consider this at-home clear aligner option. Out of all the companies out there, SmileDirectClub sets itself apart with affordable prices and by offering nighttime aligners along with a host of other products. Overall, SmileDirectClub strikes a good balance between quality, safety, and cost.

SmileDirectClub SmileDirectClub Visit Site

Jake is a freelance writer from Britain. After studying climate science, he began writing full time in 2018 and his favorite topics include sustainability and technology. When not travelling and writing, he can be found editing videos or trying to fix some mechanical problem, normally on his latest cheap vehicle.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Before choosing an online therapy service, we recommend consulting with a physician or other professional healthcare provider. Please do not use this site if you or someone you care about are in a crisis or may be in danger. These resources can provide you with immediate help.

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Top reviews

A**i, AR
2 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

The customer service is great they are very helpful and excited about assisting you. You could tell that they truley care about making it a great experience for the customer.

A*****n, MN
2 months ago

They offer such a great way to improve your smile and make you feel great again. They are affordable, helpful, caring, and make sure you get the results you deserve.

A****a, PA
a month ago

It is a good brand and works good and I trust it. They do everything that they say they would do.

A*a, PA
3 months ago

It is perfect and helps my teeth look better and gives me confidence. I like the price and quality.

C*******e, OH
3 months ago

Easy to use good pricing, fewer visits to the doctor office.

A***P, MI
3 months ago

Overall very good. I took my daughter there. Staff and the doctors were very pleasent. They do great work.

E**n, MN
2 months ago

I had metal braces as a teenager. My teeth were starting to shift and I consulted with an orthodontist. Cost was $200 per tray. With Smile Direct, the online consult was easy. The impressions were sent to me and they trays ordered. The cost was so much cheaper than going locally. The result was fantastic.

K****n, PA
2 months ago

Awesomely, they work with you and everyone else but do it with a smile.

K****n, MD
4 months ago

Smile Direct fixed my teeth. I used to have a massive overbite, but not any more. There is a great value for the money here.

L****d, TX
2 months ago

I've had good service and good results. The procedures worked. They were not uncomfortable. The people were professional.

K****n, TX
2 months ago

Easy to use, all the information given is easy to follow. They straighten your teeth without the hassle of actual braces.

S*m, NY
2 months ago

It works. It perfected my smile, in the littlest amount of time, totally worth the money. The best.

R***n, NV
3 months ago

I really loved how convenient it was for me to receive my items. It was extremely fast and it definitely exceeded my expectations for sure.

T***, OR
4 months ago

I had an easy and affordable experience with them. The process was effective for my smile and the system was easy to use.

T***r, CA
2 months ago

Smile Direct was easy and simple to use. They delivered within a few days and had no issues with my order. Satisfied for sure.

V**a, CA
3 months ago

My teeth got straightened however I wish there was a way to replace retainers at a discount after the first year.

B******y, NY
4 months ago

I was totally pleased with the final product. I felt that if I had went to a private dentist I would have had better results.

C******a, TX
20 days ago

Smile direct is an inexpensive way to go around getting braces. I think my issue with them is the Smie Dirent here where I live is about 20 minnows away and heavy traffic

H***, KY
a month ago

It is a little pricey but it is a good product, I like the packaging and the ease of use. I like the other customer reviews. It is a good brand and works.

K****i, FL
2 months ago

I like the individuality and the personilization of the product that allowed to me to feel very happy with the results.

39 reviews