Candid Review

 Jake Parker

In a Nutshell

Candid & Co is a clear brace provider like Invisalign. It stands out because while having your teeth straightened with clear aligners, progress is monitored by orthodontists as Candid believes changing your teeth is a medical procedure and should thus be done only with proper supervision. Also, this service is cheaper than Invisalign or regular braces and can be used in the comfort of your own home.

pros

  • Care from an actual orthodontist
  • Average 6-month treatment time
  • Great customer service

cons

  • Slightly more expensive than some competitors
  • Only available in the US

Candid Candid Visit Site

Candid & Co at a Glance

Starting price: $2,400

Treatment duration: 6-month average

At-home fitting: Yes

Accepts insurance: Yes

Money back guarantee: No

Best For

Feel like your teeth are too bunched up, spaced out, or that your top and bottom jaws don’t fit nicely together when your mouth is closed? In any of those scenarios, you Candid & Co could be a great option for treatment. Like other clear aligner options, Candid & Co aligners are great for those with mild to moderate orthodontic needs and discoloration. These include:

  • Crowding
  • Spacing issues
  • Crossbite
  • Mild to moderate overbites
  • Mild to moderate underbites
  • Discoloration

How Does it Work?

Getting started with Candid & Co is very simple and, depending on what you’re looking for, there are 2 paths to follow: An at-home kit or the Candid studio option. The main difference between these 2 options is the amount of in-person orthodontic oversight you get during treatment. If you have any underlying dental conditions, the Candid Studio plan will be more suitable.

The first step to starting a Candid & Co treatment plan is to visit the site and click “Am I a Candidate” to see if Candid & Co aligners will work for you. Then you’ll need to select which type of problem you have with your teeth: Crowded, discolored, spaced or protruding. You’ll also be asked when you would like to get started, your age, and if you’ve ever worn braces. Finally, give Candid & Co your zip code to see what treatment options are available for your location. If you’re a good fit for treatment, the site will tell you so without having to put in any personal details like your email address or phone number.

Next up, it’s time to order your kit or book an appointment at a nearby Candid Studio. Candid Studios are located all around the US so you shouldn’t have far to travel to visit one. A big bonus of visiting one is that the initial consultation is completely free. By contrast, Candid’s at-home kits are $99 though they are frequently put on sale. At the time of writing, you can get an at-home starter pack for just $49. This is great if you don’t live near one of the Candid Studios.

If you opted for the at-home option, your kit should be coming in the mail shortly. In the package, you’ll find a bunch of trays to take impressions of your teeth, jars of material which will become the putty to take the impressions, a bite guide, cheek stretcher, and a prepaid shipping box. Follow the instructions and send back your impressions.

Within two weeks from when Candid & Co get your trays or you complete your scans, you’ll receive a treatment plan which you will need to approve. After that, your aligners will be made and sent to you in about 3 weeks. Alternatively, If for some reason you are not a candidate, for instance, because of severe bite issues, Candid will offer you a full refund for the starter kit.

Treatment lengths with Candid & Co vary from patient to patient, but on average take 6 months to finish. During that time, you’ll need to change aligners as your teeth move once every 2 weeks. Candid & Co will send you an automated email to remind you to do this, or you can use the Dental Monitoring app on your phone which will alert you with a notification when its time to swap over to a new set.

Pricing

Single payment
$2,400
Lowest Payment plan Available
$99/Month, $399 upfront

While Candid & Co costs $,2400 upfront, you can also apply for a payment plan. Based on your circumstances you could be offered a $399 down, $99/month plan. Also, as an orthodontic service, Candid & Co may be included by your insurance if your plan covers orthodontics.

What You Get

Candid & Co aligners are manufactured using advanced 3D-printing technology to ensure they perfectly match your tooth structure. They are designed to be completely clear, and most people will have no idea that you’re wearing them at all.

In addition to the basics, you’ll receive carrying cases to put the aligners in while you eat and sensitive-teeth friendly whitener to use in the trays. Not only that, but you’ll also get a scanning tool to keep your orthodontist aware of what is going on in your mouth to make sure nothing goes awry.

Candid & Co is special in that it offers remote monitoring by an actual orthodontist. When your treatment plan is approved, you’ll receive a number of aligners and instructions on what to do. You can also opt into an instructional Skype call to help you get started. Finally, at the end of your treatment, you’ll get a pair of retainers to keep your lovely new smile in place.

Guarantee

Unfortunately, Candid & Co doesn’t offer a killer no-risk money-back guarantee. However, if you decide this service isn’t for you, you can get a refund for your starter kit and there’s no obligation to subscribe after you have your appointment.

Insurance

Candid & Co accepts payment by FSA debit cards and if you have a Health Savings account, you can pay by other means and will receive a receipt in order to obtain a refund. If your health insurance covers remote orthodontic treatment, Candid & Co treatment is billed as a D8040 and should be covered.

Customer Service

Compared to similar providers, Candid & Co has one of the best, if not the very best, customer service reputation. Its response times are quick and Candid & Co staff are known for their “the customer is always right” approach. Service reps are available every day of the week by phone or through live chat.

Testimonials

“My experience was excellent. Customer service is great. The process was painless and fast!”

“I came across this company and I have been wanting to straighten my teeth my whole life, 7 months later and I have the courage to smile!!! Thank you!”

“Braces have always been so out of reach financially and every consultation resulted in super invasive procedures. I just assumed I would not be able to straighten my teeth. Thank you, Candid for providing an accessible option. My journey has been so easy from day one and your customer support is top-notch. I am coming up on the end of my refinements and am so happy.”

Bottom Line

Candid & Co is a quick and affordable way to straighten and whiten your teeth at home. The major benefit of its service is that you work with an actual orthodontist and have your progress continuously tracked. That way, you can be sure your teeth look great and your oral health is also being looked after by a professional.

Candid Candid Visit Site

Jake is a freelance writer from Britain. After studying climate science, he began writing full time in 2018 and his favorite topics include sustainability and technology. When not travelling and writing, he can be found editing videos or trying to fix some mechanical problem, normally on his latest cheap vehicle.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Before choosing an online therapy service, we recommend consulting with a physician or other professional healthcare provider. Please do not use this site if you or someone you care about are in a crisis or may be in danger. These resources can provide you with immediate help.

Candid customer reviews

Based on 35 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

20 Oct 2020

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Camila, CA
7 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

It's a solid company. They clearly and devotedly stand by their standard of putting their customers at ease and helping as much as possible.

C, IL
9 months ago

They were very easy to work with and provided good service. Easy to contact them and work with them.

Ashton, NY
7 months ago

I gave that, because it hundreds percent deserves it, especially in terms of been trustworthy, supportive and providing quality products to it customers. So I think it deserved to be rated that way.

E, CO
6 months ago

It really was good. It got the job done on my teeth that I had procrastinated on for years, and I didn't have to go to a dentist.

J, WA
5 months ago

I am satisfied with the purchase. It has done everything that I needed it to for my teeth and I didn't have any issues when using it. Like any braces, it took time to get used to though

Ellen, MN
6 months ago

I really like this brand. The retainer worked and the price was do-able. My teeth feel good

Isabelle, VA
5 months ago

Candid & co is an amazing company that has helped me and my family after years without going to the dentist

Fiona, NC
8 months ago

To be honest, this brand is awesome. The quality is good and the value awesome. Very affordable for my straight teeth!

Marley, KS
6 months ago

I really loved Candid and I would for sure go back again! They were extremely user friendly and I felt like a valued customer.

PB, CA
6 months ago

My experience has generally been good, though at times customer service isn't great which makes it more difficult for me to use their service.

Makayla, NC
6 months ago

Trustworthy and reliable company. I really was happy with the shipments and then the retainer I ended up using was great.

Luella, TX
7 months ago

I like that they're easy to find and clean. Also it's a good sturdy material so I can tell if they're in my retainer or not. I also grind my teeth at night so with this it really helps me.

Reid, PA
8 months ago

I had no dislikes regarding the brand itself. From the moment my dentist recommended it to me, I fell in love with the concept of having a perfect smile at an affordable cost. I enjoyed my purchasing relationship with Candid & Co.

Anonymous, IN
5 months ago

Good easy to use variety of options available when help is needed. Good customer service representatives too very helpful when I had a problem

Ronnie, TX
8 months ago

Remarkable, fantastic. Everything's is well managed.

R, CA
5 months ago

They were fast and affordable. I like the results of wearing them and the comfort. They have great customer service

Anonymous, NY
7 months ago

The provide an excellent solution to orthodontia. Although not effective in some severe cases for the most part it can save by a lot of time and expense

Alaric, CA
8 months ago

it is easy to use and it is reliable, the customer service is above of the average, so it is so good and is affordable

Aron, CA
5 months ago

Because they provide quality braces for their customers. It helped me when I needed my teeth to be fixed.

J, TX
9 months ago

They are a great company for teeth straightening. I have used it for my younger kids and spouse and have had great results for them

35 reviews