In a Nutshell
- Remote monitoring by an actual orthodontist
- Average 6-month treatment time
- Extensive diagnostic process
- Slightly more expensive than some competitors
- Only available in the US
Candid at a Glance
Starting price: Set by CandidPro provider
Treatment duration: 4-12 months (6-month average)
Accepts insurance: Yes
Money-back guarantee: No
Feel like your teeth are too bunched up, spaced out, or that your top and bottom jaws don’t fit nicely together when your mouth is closed? In any of those scenarios, you Candid could be a great option for treatment. Like other clear aligner options, Candid aligners are great for those with mild to moderate orthodontic needs and discoloration. These include:
- Spacing issues
- Mild to moderate overbites
- Mild to moderate underbites
How Does it Work?
Getting started with Candid is very simple. The first step to starting a Candid treatment plan is to visit the site and click “Am I a Candidate” to see if Candid aligners will work for you. Then you’ll need to select which type of problem you have with your teeth: Crowded, discolored, spaced or protruding. You’ll also be asked when you would like to get started, your age, and if you’ve ever worn braces.
Finally, give Candid your zip code to see what treatment options are available for your location. If you’re a good fit for treatment, the site will tell you so without having to put in any personal details like your email address or phone number.
Next up, it’s time to book an appointment at a nearby CandidPro provider. CandidPro providers are located all around the US so you shouldn’t have far to travel to visit one. Your provider will take scans, x-rays, or photos of your teeth and submit them to Candid to prepare your CandidPro setup.
Within two weeks from when you complete your scans, you’ll receive a treatment plan which you will need to approve. After that, your aligners will be made and sent to you in about 3 weeks. Every 14 days, you will have a virtual check-in through Candid's dedicated app to monitor your progress.
Treatment length with Candid varies from patient to patient, but on average takes 6 months to finish. During that time, you’ll need to change aligners as your teeth move once every 2 weeks. Candid will send you an automated email to remind you to do this, or you can use the Dental Monitoring app on your phone which will alert you with a notification when it's time to swap over to a new set.
Pricing will be dependent on what your CandidPro doctor decides to charge–this will be based on a variety of factors, namely case complexity and location. Because you will be billed directly from a doctor’s office, verifying insurance coverage and maximizing savings can be as easy as it is when you go in to see your dentist to get your teeth cleaned.
What You Get
Candid aligners are manufactured using advanced 3D-printing technology to ensure they perfectly match your tooth structure. They are designed to be completely clear, and most people will have no idea that you’re wearing them at all.
Candid is special in that it offers remote monitoring by an actual orthodontist. When your treatment plan is approved, you’ll receive a number of aligners and instructions on what to do. At least twice over the course of your treatment, you will visit your orthodontist to monitor your progress and make sure treatment is going well. Finally, at the end of your treatment, you’ll get a pair of retainers to keep your lovely new smile in place.
Unfortunately, Candid doesn’t offer a killer no-risk money-back guarantee. However, if you decide this service isn’t for you, you can get a refund for your starter kit and there’s no obligation to subscribe after you have your appointment.
Candid accepts payment by FSA debit cards and if you have a Health Savings account, you can pay by other means and will receive a receipt in order to obtain a refund. If your health insurance covers remote orthodontic treatment, Candid treatment is billed as a D8040 and should be covered.
Compared to similar providers, Candid has one of the best, if not the very best, customer service reputation. Its response times are quick and Candid staff are known for their “the customer is always right” approach. Service reps are available every day of the week by phone or through live chat.
“My experience was excellent. Customer service is great. The process was painless and fast!”
“I came across this company and I have been wanting to straighten my teeth my whole life, 7 months later and I have the courage to smile!!! Thank you!”
“Braces have always been so out of reach financially and every consultation resulted in super invasive procedures. I just assumed I would not be able to straighten my teeth. Thank you, Candid for providing an accessible option. My journey has been so easy from day one and your customer support is top-notch. I am coming up on the end of my refinements and am so happy.”
Candid is a quick and affordable way to straighten and whiten your teeth at home. The major benefit of its service is that you work with an actual orthodontist and have your progress continuously tracked. That way, you can be sure your teeth look great and your oral health is also being looked after by a professional.