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Candid Review (2024)

Orthodontist-Supervised Clear Aligners at Home
By Brittany DickBy Brittany Dick -
Last Updated: Jan 02, 2024
299 reviews
by
logo-CANDID
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Price
Set by CandidPro provider
Treatment duration
4-12 months (6-month average)
Money-back guarantee
No

Our Verdict

Is Candid Worth It? 

Candid is a clear brace provider like Invisalign. It stands out because while having your teeth straightened with clear aligners, progress is monitored by orthodontists as Candid believes changing your teeth is a medical procedure and should thus be done only with proper supervision. Also, this service is cheaper than Invisalign or regular braces and can be used in the comfort of your own home.

Price
Set by CandidPro provider
Treatment duration
4-12 months (6-month average)
Money-back guarantee
No

Candid at a Glance

8.8
Editorial Score

Cost

Pricing will be dependent on what your CandidPro doctor decides to charge
8.0

Treatment Time

4-12 months (6-month average)
10.0

Professional Review

Every 14 days, you will have a virtual check-in through Candid's dedicated app to monitor your progress
10.0

Guarantee

No money-back guarantee
7.0

Support

Service reps are available every day of the week by phone or through live chat
9.0

Candid Pros & Cons

PROS

Remote monitoring by an actual orthodontist
Average 6-month treatment time
Extensive diagnostic process

CONS

Slightly more expensive than some competitors
Only available in the US

Top Candid Reviews

Am
Amy
So happy with the results!
I began my treatment in December of 2019, and completed the last set of aligners in July 2020. Honestly this was the best decision I ever made. I always dreamed of perfectly straight teeth and this program gave me exactly what I hoped for.
MS
M Sharona
GREAT COMPANY I GOT MY TEETHS DONE GOOD
GREAT COMPANY I GOT MY TEETHS DONE GOOD
An
Anne
My teeth has improved a lot in the last…
My teeth has improved a lot in the last 8 months of treatment.
See all Candid reviews

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Candid Candid Visit Site

Overview

Candid at a Glance

  • Starting price: Set by CandidPro provider

  • Treatment duration: 4-12 months (6-month average)

  • Accepts Insurance: Yes

  • Money-back guarantee: No

Best For

Feel like your teeth are too bunched up, spaced out, or that your top and bottom jaws don’t fit nicely together when your mouth is closed? In any of those scenarios, you Candid could be a great option for treatment. Like other clear aligner options, Candid aligners are great for those with mild to moderate orthodontic needs and discoloration. These include:

  • Crowding

  • Spacing issues

  • Crossbite

  • Mild to moderate overbites

  • Mild to moderate underbites

  • Discoloration

What You Get

Candid aligners are manufactured using advanced 3D-printing technology to ensure they perfectly match your tooth structure. They are designed to be completely clear, and most people will have no idea that you’re wearing them at all.

Candid is special in that it offers remote monitoring by an actual orthodontist. When your treatment plan is approved, you’ll receive a number of aligners and instructions on what to do. At least twice over the course of your treatment, you will visit your orthodontist to monitor your progress and make sure treatment is going well. Finally, at the end of your treatment, you’ll get a pair of retainers to keep your lovely new smile in place.

How Candid Works

How to Get Started With Candid

Getting started with Candid is very simple. The first step to starting a Candid treatment plan is to visit the site and click “Am I a Candidate” to see if Candid aligners will work for you. Then you’ll need to select which type of problem you have with your teeth: Crowded, discolored, spaced or protruding. You’ll also be asked when you would like to get started, your age, and if you’ve ever worn braces.

Finally, give Candid your zip code to see what treatment options are available for your location. If you’re a good fit for treatment, the site will tell you so without having to put in any personal details like your email address or phone number.

Next up, it’s time to book an appointment at a nearby CandidPro provider. CandidPro providers are located all around the US so you shouldn’t have far to travel to visit one. Your provider will take scans, x-rays, or photos of your teeth and submit them to Candid to prepare your CandidPro setup.

Within two weeks from when you complete your scans, you’ll receive a treatment plan which you will need to approve. After that, your aligners will be made and sent to you in about 3 weeks. Every 14 days, you will have a virtual check-in through Candid's dedicated app to monitor your progress.

Treatment length with Candid varies from patient to patient, but on average takes 6 months to finish. During that time, you’ll need to change aligners as your teeth move once every 2 weeks. Candid will send you an automated email to remind you to do this, or you can use the Dental Monitoring app on your phone which will alert you with a notification when it's time to swap over to a new set.

Guarantee

Unfortunately, Candid doesn’t offer a killer no-risk money-back guarantee. However, if you decide this service isn’t for you, you can get a refund for your starter kit and there’s no obligation to subscribe after you have your appointment.

Insurance

Candid accepts payment by FSA debit cards and if you have a Health Savings account, you can pay by other means and will receive a receipt in order to obtain a refund. If your health insurance covers remote orthodontic treatment, Candid treatment is billed as a D8040 and should be covered.

Candid Customer Support

Compared to similar providers, Candid has one of the best, if not the very best, customer service reputation. Its response times are quick and Candid staff are known for their “the customer is always right” approach. Service reps are available every day of the week by phone or through live chat.

Candid Pricing

How Much Does Candid Cost?

Pricing will be dependent on what your CandidPro doctor decides to charge–this will be based on a variety of factors, namely case complexity and location. Because you will be billed directly from a doctor’s office, verifying insurance coverage and maximizing savings can be as easy as it is when you go in to see your dentist to get your teeth cleaned.

Candid Candid Visit Site

Bottom Line  

Candid is a quick and affordable way to straighten and whiten your teeth at home. The major benefit of its service is that you work with an actual orthodontist and have your progress continuously tracked. That way, you can be sure your teeth look great and your oral health is also being looked after by a professional.

Brittany Dick writes for Top10.com and is a once full-time, professional communicator turned freelance writer who specializes in crafting accurate health, wellness, and nutrition information. Since entering the freelance realm, Brittany has helped healthcare professionals tell the most impactful stories of their brand and deliver valuable health education to online audiences across the country.

Candid reviews

Poor • Reviews 299
on
Excellent
57%
Great
9%
Average
4%
Poor
6%
Bad
23%
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Am
Amy
2 years ago
So happy with the results!
I began my treatment in December of 2019, and completed the last set of aligners in July 2020. Honestly this was the best decision I ever made. I always dreamed of perfectly straight teeth and this program gave me exactly what I hoped for.
MS
M Sharona
2 years ago
GREAT COMPANY I GOT MY TEETHS DONE GOOD
GREAT COMPANY I GOT MY TEETHS DONE GOOD
An
Anne
2 years ago
My teeth has improved a lot in the last…
My teeth has improved a lot in the last 8 months of treatment.
Al
Allison
3 years ago
Candid is the best choice for aligners!
I have been using Candid now for 3 months and I absolutely love it. At my consultation appointment, the staff was so friendly, the space was clean, and the process was simple yet impressive. I received a great promotion, and my aligners arrived two weeks later. I used the whitening system first with great results. Whereas Invisalign patients only see their doctor once a month or else, every two weeks I take scans from home and receive personalized comments/direction from my Orthodontist. On the app, you can see your progress as it merges your scan photos to show how your teeth are moving. The aligners are easy to wear, and I only experience mild discomfort the first 3 days wearing a new tray. I am so impressed with Candid and happy in my decision to use their product/service.

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