In a Nutshell
- Virtual or in-home consultation
- Architectural window series
- Warranties available
- Warranties not long or broad enough
- Somewhat inconsistent customer service
Pella at a Glance
Specializes in: High-end windows and doors
Average price range: $90 to $2000
Warranty: 10 to 20 years, depending on product
Response time: 3 to 47 days
Best For: New builds and renovations
If you have a very particular look in mind for your new window or glass door, Pella will be able to send you exactly what you need. With 8 different product lines featuring classic and modern styles, variations in panning, and choices of material, the selection of windows offered by Pella is virtually endless.
It is good to note that Pella also has specialty windows in stock like bay and bow windows, round windows, and uncommonly-shaped windows. This can mean Pella is an affordable way for some customers who would have otherwise had to purchase a fully customized window from another vendor.
To get an exact estimate for your window job, you’ll need to either visit one of Pella’s 200 US showrooms, book an at-home consultation, or schedule a virtual consultation. This initial appointment is free and comes with no purchasing obligation.
Once the Pella specialist has taken some measurements and gets a good idea of what the space needs are, you’ll receive a quote. Pella has very affordable to mid-range vinyl and fiberglass options as well as homey wood and higher-end architectural style windows.
“We are return customers to Dave. He has helped us find perfect replacements for our original windows. We were working around the coronavirus isolation for our install and Chris, our head installer, worked with us beautifully. He was respectful of entering and exiting our home without touching anything and they did a beautiful install. No muss, no fuss.”
“We knew by going with Pella we would get high-quality products even though it would cost more. Jack, our salesperson, did not give up on our situation. Initially, our project seemed like a lost cause but Jack came back with Albert the installer and they had conversations about how to install our window/door. They finally came up with a solution which thus far has worked perfectly. The installers did a great job - they were nice, respectful and if ever I had another project, I would ask for the same people.”
Customer Service and Response Times
If you need to get in touch with Pella with questions or concerns about your window or door, you can call 877-473-5527 from 7am to 7pm Monday through Friday. Lines are also open from 8am to 3pm on Saturdays. Alternatively, you can email through Pella’s online ticket system and expect a response within 48 business hours.
To get a service visit from your local Pella experts simply visit the Pella website and enter your ZIP code to find the details of your local Pella contractor. Each branch will have slightly different hours and time-tables. To make sure your service goes well, you should provide your address and details, including the age of the product, the serial number or product code, and the issue you’re experiencing.
Pella has a number of warranties, and these can get a bit complicated. Basically, if you purchase and install through your local showroom (not through an independent contractor or seller like Lowes) any product and install is guaranteed to be replaced or redone if completed defectively.
Outside of this are product-specific warranties that cover certain parts of the window or frame for 2-20 years depending on the product. Keep in mind these don’t usually cover normal wear and tear, accidents, damage due to insects or humidity, or minor flaws or discoloration. Warranties are also voided by any after-market seals or alterations you or a non-Pella contractor add to the window.
Pella has lots of Energy Star rated products and a wide variety of options to make your windows energy friendly. Pella also has climate-specific glass coatings that optimize how much UV radiation penetrates through the window. And for good insulation, you can upgrade to double and triple panning, insulated glass, inter-pane argon gas, and optional foam insulation put in at the time of installation.
Other Services Offered
Aside from windows, Pella specializes in entryway and patio doors. The selection of these is wide and, if you go through a contractor, you may save money buying all your replacements through Pella. While imagining your renovation project, Pella also offers an online design service with which you can upload a picture of your house and preview how Pella products would look once installed.
Pella’s modern approach to replacement windows and attention to quality make this a great option for any size project. Whether you’re a DIY-er or are looking for a professional to completely change the look of your house or building, Pella has something for you. Pella has been in business for a long time and has a fairly good track record, just be sure to check out ratings for the specific product you want to buy and read up on reviews of your local vendor to make sure you make the right choice.