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The Home Depot Review

Sarah Badani

In a Nutshell

The Home Depot is a large home improvement retailer that was founded in the late 1970s. It has over 2,000 stores across the country. The Home Depot offers new windows along with its vast array of services. As it is a huge company, it is able to offer a large range of windows at competitive prices, partnering with licensed and background-checked local installers nationally.


  • Large variety of windows
  • Affordable
  • Virtual consultations available


  • They contract out the work

The Home Depot Home Services The Home Depot Home Services Visit Site

The Home Depot at a Glance

Specializes in: Custom windows with detail measure, nothing installed from the shelf and completely custom; $800 -$4,400 for vinyl windows, $1,000-$7,900 for wood windows

Average Prize Range: Yes

Response Time: Within hours

Best For: Total project management of your window installation

Window Types

The Home Depot offers a large range of replacement windows to fit all budgets, made from different materials. They work with a number of manufacturers, which is what helps them keep the costs down. The range of windows offered* are:

  • Double-hung windows

  • Single-hung windows

  • Sliding windows

  • Picture windows

  • Awning & Hopper windows

  • Bay windows

  • Casement windows

  • Shaped windows

*May vary due to local restrictions


In order to estimate the cost of window replacement, you need to bear in mind numerous different factors, such as size, type, material used, and the number of windows being replaced.

To get the best, most accurate estimate of your project, The Home Depot recommends scheduling a free in-home or virtual consultation.


Satisfied customers of The Home Depot had the following to say:

  • ‘Would definitely work with this team again. This was an excellent experience from beginning to end. It was particularly important that the installation team successfully coordinated their work with our stucco team so that we had no duplication of effort.’ - NZmultifuel

  • ‘Comparing the experience here with other window contractors and their products - I got a solid product (Simonton 6100) sold by a very easy going sales person and installed by a tech who managed to keep intact all 100 years old trim and jamb pieces for reinstall, completed the job ahead of schedule, and left my house cleaner than when he entered it. Do your homework on windows and make sure you understand precisely what you're getting like you should with anyone. These guys did not disappoint.’ - Ian

  • ‘The process was very easy and the consultant did a great job on helping us choose a window for our need. The only issue we had was communication with the installer and getting a correct time for the window to be installed. The installer did a great job installing the window and we are happy.’ - Burt

Customer Service and Response Times

Once you've submitted a request for a free in-home or virtual consultation, you will be connected with a design consultant. For general inquiries, it is advised to contact them via the website, either online or by email. But if you need to contact them urgently, you should call the customer service number, which is 1-800-466-3377.

When you want to arrange a quote, you fill in the online form to schedule a free in-home or virtual consultation. You will then choose what windows you want, and the specialist will provide you with a quote there and then. When you are ready, they will have your new windows delivered and schedule the installation date at a time that is convenient for you.


The Home Depot states on its website that it offers a lifetime warranty on labor and accidental glass breakage. However, it offers no further details on what exactly is involved in the warranty on the website, because it works with other companies when providing and installing windows. Therefore, each individual window's warranty would depend on who is supplying the window.

Energy Efficiency

The Home Depot provides windows that are energy efficient and energy star qualified. The windows on offer have the following energy-efficient options:

  • Thermal

  • Triple pane

  • Double pane

Other Services Offered

The Home Depot offers a large range of home improvement services, among them:

  • Kitchen remodeling

  • Bathroom remodeling

  • Plumbing services

  • Water treatment services

  • Flooring (carpet & hard flooring)

  • Door installation

  • Light fixture repair

  • Heating, ventilation and air conditioning

The Home Depot Home Services The Home Depot Home Services Visit Site


The Home Depot is a great choice when looking to replace your windows. It offers affordable windows and no hidden costs using licensed and background-checked local installation professionals.

As they offer a wide variety of other services, it can really be your one-stop-shop for windows, as well as all of your other home improvement needs.

Sarah Badani writes for and has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

The Home Depot Home Services customer reviews

Based on 35 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

3 years ago

I bought the windows from Home Depot. Contractor installed them. It was very easy to do and at a good price.

3 years ago

I've used Home Depots services before, them helping me fix my windows made me love using them and shopping at their locations even more.

3 years ago

Was very quick, no problems and they were very work oriented. And they were very friendly and nice.

3 years ago

The offer good quality service and very easy to use. Great customer satisfaction as well. It's a great deal for money

3 years ago

I chose to give Home Depot this rating because I have used them in the past and they are a reliable company with quality service and materials

3 years ago

This is one of my favorites. They can help you we just about anything. They open early that's a great thing. And the prices are amazing with experienced workers to get the windows done

3 years ago

I bought a refrigerator from them and it stopped working and the people came and fixed it, and they did not argue with me at all they were extremely helpful getting back up and running.

3 years ago

Home Depot is one of the best home improvent stores in usa it had quality products and best customer service and low prices. A great window section and got it done in a timely manner.

3 years ago

Always clean, helpful staff that is available to help with product advice, and their workers were licensed and helped us get our window situation under control.

3 years ago

Convenient to use, affordable prices, friendly customer service. They got the job done and I have no complaints

3 years ago

First and foremost, the customer service is always amazing and always there when needed. Though the pricing could be better, it offers a large variety of products.

3 years ago

I know when I go to Home Depot that I am going to not only find what I am looking for, but spark my interest in another project I wasnt even thinking about, which is how we got involved with the window project.

3 years ago

It was a good service and they were fast and quick and fixed my windows. Made it easy for us and at a reasonable cost.

3 years ago

As it is said. It is used for window repair which is one of the area they beat specialize in. Many quality hardwares can be gotten from there as well

3 years ago

I liked the way they provided their service in a friendly and efficient way. I was very satisfied with their window work.

3 years ago

The home depot are excellent store, I bought the window repair for emergency and the store solved my problem

3 years ago

Use of good product and they always try to be the best in everything, they produce a unique service

3 years ago

I use Home Depot a lot for home supplies/tools. The stores are not as clean and organized as Lowe's, so sometimes I go to Lowe's instead. Service can be iffy. Sometimes you can find someone to help, sometimes not so much. We found contractors for our windows through them, but had issues with finding some other services we were looking for.

3 years ago

The website's search function is horrible, to many unrelated results. Sat on hold for over 15 mins waiting for a customer service rep about an issue with our contractors. They generally carry everything I need and prices are reasonable. I wish they did more coupons

3 years ago

I really like Home Depot's window repair services. They always have what I'm looking for.

35 reviews
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