ZenMate Review

Steve Ongaro BySteve OngaroSep. 23, 2019

In a Nutshell

Trusted by over 47 million users, ZenMate is a fast, secure, and easy-to-use mid-range VPN. To date, ZenMate remains an excellent choice for non-technical users, and this makes it one of our favorites. ZenMate’s easy-to-use plug-in is its key differentiator. Simply one-click install this user-friendly plug-in for safe and secure browsing in up to 35 countries worldwide.

pros

  • Optimized for high speeds
  • Instant setup

cons

  • No live support available
  • Servers in only 35 countries

ZenMate ZenMate Visit Site

ZenMate At A Glance

Money-back guarantee: 30 days

Allowed concurrent connections: 5 devices

Supported streaming services: Netflix, BBC iPlayer, Youtube Red

No logs policy: Yes

Encryption: AES 256 Encryption, OpenVPN and IKEv2 protocols

Special features: Kill switch, Wifi Protect, Unlimited bandwidth

Customer support: Email ticketing

Server locations: 30+ countries

Server Switches: Unlimited

Supported devices & web extensions: Windows, Linux, Mac, iOS, macOS, Chrome, Firefox, Opera, OpenVPN

VPN legal jurisdiction: Berlin, Germany

Best For: Those that want an easy to use VPN program that also supports multiple protocols

Privacy

Sadly, ZenMate is based in Berlin; and this means that it’s subject to massive surveillance since Germany falls under the reach of invasive EU data retention laws. However, despite having a controversial privacy policy, ZenMate claims that they don’t store users’ information and keep zero logs. This means that even if German authorities were to demand user data, ZenMate would not have anything to share.

ZenMate only passes data through industry-grade TSL encryption standards and routes it through its own private servers, thereby protecting customers who are browsing at home, in the office, or using public WiFi.  

Features

ZenMate have just launched the new ZenMate 5! This upgraded hardware infrastructure now powers the most recent, simple, user friendly app for all devices using Windows, macOS, Android, iOS, Android TV or Amazon Fire TV and Fire TV Stick.

In general ZenMate is a full suite VPN with additional tools like tracking protection and ad blocking by using the ZenMate WebFirewall. Plus, there is a proxy extension for your browser that can be turned on with just one click. There is no software to download in order to begin browsing safely and securely. ZenMate’s user-friendly interface helps make connecting easier. 

ZenMate works with Google Chrome, Firefox and Opera, as well as other desktop browsers that are based on the Chromium Open Source Browser Project. Any mobile devices running Android or iOS can be secured by using ZenMate.

Here's just a taste of the latest features added to the ZenMate 5: 

  • Users now have access to new servers in 35 countries; including: Germany, Romania, Hong Kong, the United States, France, the United Kingdom, Spain, Netherlands, Switzerland, Canada, and Singapore. Users also have access to a secure turbo-speed connection, tracking protection and malware blocking solutions.
  • Over 2200 Worldwide servers
  • Optimized servers for streaming
  • New filters for the VPNservers
  • New VPN Protocols
  • Protect up to 5 devices
  • 30 days money back guaranteed
  • One click fast connection 
  • Ensures strict no-logs policy

The Speed Test

Overall ZenMate is on par with competition in terms of processing speeds. Certain alternative factors—such as the normal speed of your internet connection and how many other customers are using the service simultaneously—will also have a major impact on overall speeds. 

Several Speedtest.net tests showed that ZenMate performed well, but in some instances speed was downgraded when using the ZenMate service.

Pricing and Deals

There are 3 different packages you can choose from. All packages include  premium customer support, servers around the world and unlimited bandwidth and server switches. 

Package
1 Month
1 Year
2 Years
Price
$9.99/month

$3.99/month

$2.05/month

All packages come backed with a 30 day money-back guarantee.

Torrents

ZenMate doesn’t specifically mention torrenting in its terms of service, so it was previously suspected that the German company might block torrent traffic. Thankfully, that does not appear to be the case any more. 

The company recently added a page to its Academy VPN learning zone in which it directly addresses torrenting. 

While it stops short of explicitly stating that it allows torrenting, we believe that it should be enough to give users the confidence they need to safely share peer-to-peer (P2P) files with other users while connected to ZenMate—and not fear having their account terminated for doing so.

Netflix

Unfortunately, at the time of writing, ZenMate does not work to unblock Netflix from its US-based service. This should come as no surprise to VPN insiders—Netflix has been on a protracted mission to clamp down on VPN providers, and the smaller networks, such as ZenMate, are most vulnerable to these efforts.

For that reason, we can’t recommend ZenMate as a good option for those wishing to use it to “Netflix and chill,” but the good news is that the servers are sufficiently fast for other multimedia platforms.

Client Setup

Getting ZenMate’s Windows client set up should be a walk in the park for most users. 

In fact, the company promises that the entire process can be completed in less than a minute—which is exactly what we found on our test PC. 

After downloading the 7-day trial file directly from the ZenMate website, we were able to install it in a couple of clicks. Connecting to a server location is just as easy and can be completed with just 3 clicks. 

After selecting the country, we chose a region and within seconds had access to a VPN connection. 

Even Linux users can get it on the action! ZenMate for OpenVPN can be purchased online. After buying, users simply need to configure the correct settings in their network manager and can be online (to a pre-selected location) in just one click!

Apps

Like most VPN companies, ZenMate supports both iOS and Android. The 2 apps can be obtained from iTunes and the Google Play Store. The iOS app brings 1-click connections to the platform to save time while on the go—a feature also baked into the Android tool.

How Does ZenMate Compare?


ZenMate
ExpressVPN
NordVPN
Price

From $2.05/month 

From $8.32 / month

From $2.99/month

Number of Devices

Up to 5

Up to 3
4 devices

Number of Servers

Approximately 35

160 server locations in 94 countries worldwide

Over 5,000

Best For

Those that want a simple tool with a few protocols

Those that want the most powerful VPN out there

Those that need a server in every possible location

P2P or BitTorrent?

Tolerated

Yes; dedicated P2P servers. 

Yes; dedicated P2P servers.

Customer Support

Customer support is email-based through the ZenMate website. On the whole, customer support has been shown to respond within a reasonable amount of time, generally in less than 24 hours.

There is also a very detailed FAQ page which features answers to many common questions, with no need to contact customer support directly.

Ease of Use

Overall, ZenMate is an easy product to work with. The ease of the 1-click installation process, as well as the very user-friendly interface and accessibility to a wide variety of some of the most popular countries make this service shine. The solid streaming speed, allowing customers to stream easily from some of the most popular sites, is also a nod in their favor.

FAQs

Is there a Linux app?

No, but users of Linux distributions can connect by importing OpenVPN credentials.

Which connection protocols are supported?

IPSec, IKEv2, and L2TP/IPSec (for older hardware).

Where is ZenMate based?

The company is headquartered in Germany. Its development center is in Berlin.

Bottom Line

ZenMate VPN was built with speed in mind, geared toward gaming and video streaming. With 99.9% uptime, it’s consistent, and with over 3,000 IP addresses in now 35 countries, you’re bound to find a fast server in the location of your choice. With such an affordable pricing plan and a 30-day money-back guarantee, ZenMate is worth more than a shot.

Steve Ongaro BySteve OngaroOct. 23, 2019
Steve is an informed cybersecurity , and VPN expert with more than 5 years of experience in the field. He is always amazed by the constant change in security trends and loves reviewing the breakthroughs. When he’s not writing, you can find him drooling over new gadgets.
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