ExpressVPN Review

ByTop10.com StaffNov.08, 2018

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In a Nutshell

ExpressVPN offers unlimited bandwidth and server switches, fast connectivity and a wide range of compatibility, making it one of the forerunners in the virtual private network industry and a good choice for anyone looking for speed and privacy.

pros

  • Over 2,000 servers in 94 countries
  • Smooth and fast speed across protocols

cons

  • No free trial
  • Relatively not the cheapest plans

Ease of Use

One of the nicest things about ExpressVPN is its simplicity. The website design is clean and clear, free from the noise and clutter that most sites overwhelm you with. The navigation buttons and menus are clearly labeled and organized for easy access; and installation is a matter of downloading and clicking ‘yes’ when prompted. The site is optimized to neatly fit whatever format you are currently viewing it from as well, so regardless of OS or device, you’ll get a smooth experience.

There are dedicated apps for all major platforms - Windows, OSX, Android and iOS. The apps are sleek, intuitive and work right out of the box. Once you install the app on your device, simply log in with your username and password and the app automatically connects to the fastest server available using the best security protocol for your device —that’s it. You can also save your favorite servers so they’re always within easy reach.

If you want to run your VPN on several devices simultaneously, or create a small home or business network, you can also install it manually on your DD-WRT compatible router. Alternatively, there are routers for sale that come with the pre-installed and optimized. Simply plug the router in, connect your devices and you’re done. 

Pricing 

1 Year (+3 Free Months)$6.67/month
6 Months$9.99/month
1 Month$12.95/month

ExpressVPN has a variety of packages and pricing options available, and all services include a 30-day money-back guarantee - no questions asked. All plans include mobile apps, 24/7 customer support and high-speed unlimited bandwidth.  

The biggest savings are included in the 12-month package, which is billed once per year for $99.95, giving you a savings of 35%. You have several payment methods to choose from, including major credit cards like MasterCard and Visa, PayPal and Bitcoin. 

Features

Dedicated Mobile Application
Unparalleled Speed
  • Compatible with Android and iOS devices
  • Can choose from multiple countries with auto-configuration
  • Touch compatible

  • No discrepancies for torrents, downloads or streaming
  • Speed spread among numerous servers for optimal performance

ExpressVPN is one of the few VPN services with a truly unlimited offer. You can connect to thousands of servers across 136 cities and 87 countries worldwide, and use as much data as you need as often as you want. That, combined with great speed, 24/7 customer service and some killer apps sends ExpressVPN to the top of the charts.

Customer Support

While ExpressVPN guarantees 99.9% uptime and has servers that are constantly monitored to ensure they perform optimally, problems can arise from time to time. Luckily, it wins top marks for outstanding customer support.

ExpressVPN is one of the few providers around who offers live customer support 24 hours a day. The customer representatives are friendly, knowledgeable, helpful, and efficient. You can also get in touch via email or by opening a support ticket. Email support allows users to go into more detail, with the responses being quick and well-researched.

The customer representatives are also very active on social media. In particular, ExpressVPN has several Twitter accounts in different languages, including French, German, Italian, Spanish, and Portuguese. The accounts are quite active; and you can usually expect a response within the hour.

But if you’d rather troubleshoot and handle any issues yourself, that’s not a problem either. The website has a comprehensive support section that includes answers to all the most commonly asked questions as well as a knowledge-base with setup guides and troubleshooting guides.

The guides cover most issues you may run into - from slow speeds to network issues - and are written in clear and easy to follow language supplemented with helpful pictures. A search widget at the top of the page makes it quick and easy to look your issue up without having to sift through entire pages of information manually.

Security and Privacy

ExpressVPN takes your security and privacy very seriously.

The service is based in the British Virgin Islands, a country that has no data retention laws in place. This allows the company to adhere to a strict no logging policy as well. Your usage is never monitored and the system is simply unable to tell which websites you’ve visited and what you were doing online.

When you go online, your IP address - which is used to identify you - will be hidden and replaced by one a randomly assigned IP address. All of the addresses are shared between hundreds of users, which means it’s simply impossible for you to be singled out for your online activity.

ExpressVPN’s encryption is also top-notch. By default, the service connects to OpenVPN via SSL-secured AES 256-bit encryption: the standard used by the military, banks and other organizations that have sensitive data they need to keep secure.

But while OpenVPN is the gold standard for encryption, it doesn’t work on all devices. For this reason, ExpressVPN also has a selection of other security protocols you can switch to, including PPTP, L2TP, and SSTP.

Finally, there is also  a kill-switch you can set up to automatically terminate the applications of your choosing - your internet browser, for instance - should the VPN connection drop at any point. This ensures that your sensitive data remains private even if you run into connection issues.

Bottom Line

ExpressVPN offers unlimited bandwidth and server switches, fast connectivity and a wide range of compatibility, making it one of the forerunners in the virtual private network industry and a good choice for anyone looking for speed and privacy. Setting it up is quick and easy. And, should you run into any problems, customer support and top-notch DIY help via the provider’s comprehensive knowledge-base are always within easy reach. If you’re in the market for a quality VPN that takes your privacy seriously and delivers a quality, reliable service, you simply can’t go wrong with ExpressVPN.

ExpressVPN