VPNCity Review

Top10.com StaffByTop10.com StaffAug. 22, 2019

In a Nutshell

VPNCity is a Hong Kong-based VPN that specializes in circumventing content geo-restrictions—geographical limitations that block content for users in certain countries. It also integrates with the open-source proxy encryption technology ShadowSocks to deliver ensured privacy to users that want to preserve their anonymity as much as possible.

pros

  • Integrates with ShadowSocks for outbound port randomization
  • Niche server pool including some far-flung tropical locations
  • Generous 8 device simultaneous connection limit

cons

  • Relatively small server pool with less than 50 countries covered
  • No Linux app

VPNCity VPNCity Visit Site

VPN City at a Glance

Best for: Working around geo-restrictions 

Price (or price range): $2.99 per month when subscribed to for 2 years

Location: Servers in 42 cities in 33 countries around the world, including all major US cities. 

Netflix: Yes. VPNCity unblocks Netflix

Torrenting: Yes. VPNCity encourages torrenting and imposes no limits on specific applications that the VPN can be used in conjunction with

Logging: VPNCity is a strict no logs provider

Number of Devices: 8 simultaneous connections

Operating Systems: Apps for Windows, MacOS, iOS, and Android TV. The service also works with the ShadowSocks proxying tool 

Browser Extensions: Google Chrome and Mozilla Firefox 

Privacy

VPNCity proudly proclaims that it is a “zero logging, zero trace” provider. 

Unlike many providers, however, that bold statement is actually backed up by an examination of its terms and conditions and privacy policy. 

According to the latter, VPN City is “provided by an automated process, and your activities while using it are not monitored, recorded, logged, stored, or passed to any third party.” The company states that it keeps “only basic payment information” for each account and does not even store the users’ connecting IP addresses. This is about as robust a guarantee of user privacy that VPN customers can hope to receive. 

What about the company’s HQ though? The company is based in Hong Kong, a Special Administrative Region (SAR) of China. Thankfully, China is not party to any of the major signals intelligence collection agreements such as the Five Eyes alliance. 

Unfortunately, China is a known human rights abuser which has a poor record at respecting personal privacy. Additionally, Chinese state agencies are known to engage in widespread censorship and monitoring of individual users’ internet activity. On the one hand, the VPN is an obvious choice for an individual living under such a regime. For international users, though, this is a legitimate concern. 

Features

VPNCity offers some unique features that set it apart from other providers:

  • Automatic WiFi protection: Did you know that connecting to a public WiFi hotspot can put you at substantially higher risk for digital sniffing and other common attack methods favored by cybercriminals? Thankfully, VPNCity users needn’t even worry about having to connect the VPN when they access the internet from such an access point. The automatic connection technology categorizes network connections and automatically engages if it detects that the access point is an unfamiliar location.
  •  SoftEther support. While most modern VPNs support the IKEv2-IPSEC and OpenVPN protocols, the list of those that are compatible with SoftEther is far shorter. SoftEther is an encryption protocol that is supported on all major mobile and desktop operating systems and delivers high-grade cybersecurity without impairing system performance through significant CPU or memory usage. 

Speed

VPNCity does not operate a very large server network, but the performance of those servers that it operates is generally excellent. 

In order to gauge just how fast the network is, we connected to some critical server locations: Paris, London, and New York. In all cases, we didn’t see more than a 15% drop in our baseline connection speed, which was certainly more than good enough for multimedia and streaming use. 

Pricing and Deals

VPNCity offers subscription packages that range in duration from 6 months to 2 years. As usual, the 2-year package is substantially discounted. Given that all plans also include an industry-leading 8 simultaneous connections, this is great value for users with multiple devices to connect, particularly families.

1 Month
6 Months
1 Year
2 Years
$6.99/month
$4.99/month
$3.99/month
$2.99/month

The plans come with a generous 30-day money back guarantee.

Torrents

VPNCity actively encourages torrenting and has a guide page on its website stating that the service is suitable for users that want to use it to connect to various Peer to Peer (P2P) networks that exchange files using Torrent technology. The company is cognizant that torrenting can be used to distribute illegal material but does not leverage any application-based restrictions to block access to certain programs. 

Netflix

Given VPNCity’s focus on overcoming geo-restrictions, it shouldn’t come as any surprise to learn that it succeeds in unblocking Netflix as well as Hulu, geo-restricted YouTube content, and Amazon Prime. 

When we tested out its New York server, we were able to access Netflix’s US version, and other users have reported similar success on different Stateside servers. For those that want a VPN to access Netflix, VPNCity is definitely a VPN that can be given a hearty thumbs up. 

Client Setup 

Setting up one of VPNCity’s desktop clients is simply a matter of downloading an installation file from the internet. 

Setting up a device that connects over the OpenVPN protocol is a little more complicated and involves approving devices from an account management dashboard. 

In general, the application is extremely easy to use. A dashboard displays the current connection time and external/public IP while a dropdown menu allows users to quickly connect to different servers. 

Apps

VPNCity offers smartphone applications for both Android and iOS devices. 

The Android application features an easy slide to connect button that allows users to connect to the internet in just one switch. Additionally, the smartphone application features a built-in kill switch which will disable the internet in the event that the VPN connection is lost. 

How Does VPNCity Compare?


VPNCity
ExpressVPN
NordVPN
Price
From $2.99/month
From $8.32 per month (12 month subscription)
From $2.99/month (3 year plan)
Number of Devices
8
5
6
Number of Servers
Servers in 33 countries
More than 3,000 servers in 160 locations
5,701 in 60 countries
Best for
Those that want a reliable means of accessing geo-restricted content
Those that want the most premium VPN experience on the planet
Those that want access to a massive server network
P2P or Bittorrent (Yes/No)
Yes
Yes
Yes

Customer Support

VPNCity provides 24/7 online chat support via its website. The team can also be reached by email and operates a standard ticket-based support system. Although the team is based in Hong Kong, we found their English—and responsiveness—to both be excellent. There is also a decent offering of self-help resources including setup and troubleshooting guides on their website. Although the addition of a telephone support line would have been a nice addition, we can’t fault their willingness to quickly diagnose customer issues. 

Ease of Use

In general, VPNCity works out of the box and has an attractive user interface that is centered around a connection location dropdown and a public IP display. We got both the Windows and Android apps up and running in minutes and monitoring the connection status was quick and easy. 

VPNCity VPNCity Visit Site

FAQs

Does VPNCity offer a Linux app?

There is no Linux app available at this time.

How can I use ShadowSocks with VPNCity?

Users need to download Outline for Windows and input their user credentials in order to connect through the ShadowSocks proxy service. 

Bottom Line

VPNCity is a great choice of VPN for users that place a high priority on being able to access geo-restricted web content such as Netflix, Hulu, and Amazon Prime. Its server speed is also impressive and it can be used with ShadowSocks for extra anonymity.

Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are passionate about the world of online consumer services. We specialize in simplifying the process of choosing the right VPN for your needs.
VPNCity