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Amazon Prime Video Review 2023

8.8
very good
Katy Ward

In a Nutshell

Amazon Prime Video is a TV and movie streaming service that’s available as part of Amazon’s full Prime package or as a standalone service. As well as offering exclusive titles for members, it enables users to download content for offline viewing. Not all of its titles are available with a Prime membership, and you may need to rent or buy certain content. But it offers a 30-day free trial and discounts for students and those in hardship.

pros

  • 30-day free trial (6 months for students)
  • Offline downloads available
  • Discounts for students and those receiving government assistance

cons

  • Not all content available with Prime membership
  • Local channels not available

Prime Video Prime Video Visit Site

Amazon Prime Video: Plans & Pricing


Amazon Prime membership.

Best for receiving the full suite of Amazon benefits

Prime Video membership

Best for access to the streaming service only

Amazon Prime Student membership

Best for affordable streaming while studying

EBT and government assistance recipients 

Best for discounted service for those in financial hardship


Amazon Prime membership. Best for receiving the full suite of Amazon benefits

Prime Video membership

Best for access to the streaming service only

Amazon Prime Student membership

Best for affordable streaming while studying

EBT and government assistance recipients 

Best for discounted service for those in financial hardship

Cost per month

$14.99

$8.99

$7.49

$6.99

Cost per year

$139 (-23%)

$69 (-23%)

Free trial

30 days

30 days

6 months

30 days

Number of simultaneous streams

3

3

3

3

Live channels

Offline downloads

Free shipping (terms and conditions apply)

Amazon Music


How Much Does Amazon Prime Video Cost?

If you’re a fan of online shopping, you will probably find that the full Prime membership is the best fit for your needs. It provides you with access to the streaming service, plus additional perks such as free shipping on eligible purchases. In contrast, those who rarely make purchases through Amazon but would like access to its movies and TV content may find that they can save with a Prime Video-only subscription.

All plans offer a 30-day free trial, with the exception of the student membership, which extends this period to 6 months. You’ll need to cancel your plan before the trial period ends if you do not wish to continue with the service or your card will be charged on the next payment date.

The company offers a discount for those receiving EBT, Medicaid, and other forms of government assistance. You can check your eligibility here.

Overall, we found prices for Amazon’s streaming-only service broadly in line with providers offering similar services, while its full membership package is especially good value for those who already do much of their shopping online.

Optional Add-Ons

As well as the content available on Amazon Prime Video’s membership plans, you can rent or buy some of its titles whenever you want. Rented titles are available in your library for 30 days from the date of rental. However, you’ll only have 48 hours to finish watching the title after you press play. 

The cost of buying or renting content will vary by title, and you can find more information about available titles on the Prime Video website.

As well as your core subscription, you can also add more than 100 premium channels to your package through the Prime Video Channels add-ons. Some of the most popular channels available include:

  • Paramount: $9.99 per month
  • AMC+: $8.99 per month
  • Showtime: $10.99 per month
  • Cinemax: $9.99 per month
  • Discovery+: $4.99 per month
  • NBA League Pass: $14.99 per month
  • Boomerang: $4.99 per month

Many of the add-on channels offer a 7-day free trial. You can find more details of available channels here.

How Does Amazon Prime Video Work?

If you’d like to sign up for Prime Video, visit the website and select the Start your free trial tab. Unless you cancel your trial after the trial period has ended, you’ll then become a full member. 

Once you have signed up, you can search for content based on your interests, with some of the more popular categories including:

  • Kids and family TV
  • Amazon Originals
  • Action and adventure movies
  • Mystery and thriller movies
  • Young adult movies

In addition to its on-demand titles, you can watch live events through the Live and Upcoming tab on your account. Other channels include a Watch Live feature that enables you to watch TV at the time of broadcast. Note, Amazon’s selection of live content is more limited than some of its rivals and doesn’t include local channels. 

As well as content from movie studios and TV networks, the service offers Prime Video Originals. These are TV series and movies either produced by Amazon or solely available through its service. Some of the most popular examples include The Marvelous Mrs. Maisel, Star Trek: Picard, Fleabag, and Catastrophe.

You can stream content via the following compatible devices:

  • Fire TVs or Fire TV sticks
  • Streaming media players
  • Set-top boxes
  • Smart TVs
  • Blu-ray players
  • Games consoles
  • Fire tablets
  • iOS phone or tablet
  • Google Chromecast

Overall, we found Amazon’s Prime Video easy to use and were able to create an account without any difficulty, although its interface does feel a little cluttered compared with some other services.

Is Amazon Prime Video Reliable and Safe? 

Amazon Prime Video has a rating of 1.8 out of 5 on Trustpilot, with 13% of reviewers rating the service as excellent and 68% scoring it as bad. Of those who rated the service highly, several praised its wide selection of content and value for money. In contrast, some of those who were less satisfied stated their annoyance with having to pay an additional fee to watch certain content.

Amazon has been accredited by the Better Business Bureau since 1996 and has a rating of A- with the body. 

Help and Support

You can contact Amazon 24/7 via phone, email, live chat, or social media. When we contacted the company over social media, we received a very helpful reply within 5 minutes.

If your query is more general, the company has a detailed selection of FAQs on its website, which provided most of the information we needed. 

Likewise, Amazon offers a Prime Video Forum on its website, which enables users to discuss the service and any issues they are having.

Amazon also has a blog that provides news about the company and any upcoming product launches.

What About the Amazon Prime Video App?

If you’d like to watch Amazon Prime Video, you can download the app to your mobile device. Available from Google Play and the App Store, it enables you to:

  • Download videos to watch offline
  • Follow your favorite actors and directors and receive notifications of videos featuring them
  • Rent or buy TV shows and movies
  • Cast from your phone or tablet onto a big screen with Chromecast and Fire TV
  • Access exclusive behind-the-scenes information on movies and TV shows

Prime Video Prime Video Visit Site

Bottom Line

If you’re looking for a streaming service that offers a wide range of TV and movies as well as original content, Amazon Prime Video has plenty of attractive features. We were also impressed with its 30-day free trial, full-service app, and the availability of offline downloads. While the streaming service is broadly similar in cost to some of its competitors, the full package is especially good value for those who would make use of benefits such as free shipping. 

FAQs

What is a Prime Video Watch Party?

A Watch Party enables you to chat with up to 100 people in the same country as you while you watch movies and TV online together. All participants will need a Prime membership, and you’ll all need to buy or rent the same movie or show. You can find out more about Watch Parties here.

Can I add parental controls?

Yes, Prime Video will enable you to restrict access to certain content by setting up a PIN. 

Can I download Prime Video titles?

Yes, Amazon enables you to download its content for offline viewing. To do so, you will need a Fire tablet or the Prime Video app for Android, iOS, macOS, or Windows 10. You can learn more about offline downloads here.

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance.

Prime Video customer reviews

Based on 25 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

Their content is good, very high caliber and the cost is not too high when it is part of Prime Shipping. I enjoy watching it.

5 months ago

I like that they have a lot of movies and TV shows to choose from to watch. Many are very current.

5 months ago

Prime Video has a wide selection of videos & tv shows that we enjoy. I like that we can also purchase or rent other videos to view.

6 months ago

It works well, I like that it has a large variety of programming and the cost is included with many other services that Amazon offers with their Prime service.

6 months ago

This streaming service has been around for quite a while. I like that it is easy to access and has great programming.

6 months ago

Amazon Prime Video has everything you could want. Great movies old and new. Wonderful original shows of all genres. There is something for everyone. I have never gone to the site and said found there's nothing to watch!

6 months ago

Love, Love, Love it. I use it on my firestick and it's great. I love their original programming. Some of my favorite shows are on Amazon. I wish though, that the firestick would hold more of their content.

6 months ago

They are great, however, I have not used it that much. We usually will opt for Netflix first and then look on Amazon Prime Video to see what is playing.

7 months ago

Works well for us and offers lots of good programs. Very reliable service and the cost is fine.

7 months ago

I like Amazon Prime Video's original shows. I think they are high-quality and entertaining. They also have a good selection of domestic and foreign movies and tv shows.

7 months ago

I love it. It came with my upgrade to free shipping on all my orders from Amazon Prime.

7 months ago

The service has been very good. The speed of delivery is quite fast. They have a huge amount of selections on just about everything I could want. I have had no problems with them in the many years I having been using them.

7 months ago

I like that they sell all authentic products with a very competitive price. Their return policy is very good.

7 months ago

Amazon Prime Video is not our first choice of what to stream. We usually use Netflix but we have watched some good movies on Amazon this year.

7 months ago

I like their movie list and their original movies are good too. It's easy to use.

8 months ago

I think Amazon Prime Video is awesome. I don't have anything negative to say about the service.

5 months ago

I get it with my 2 day free shipping subscription. It has movies that I would like to watch, but won't rent. It is a good addition to my Amazon package.

5 months ago

Reliable and fairly easy to operate. Is okay with it's programming choices of has a variety of shows and I like their special Amazon original specials.

6 months ago

I gave it a good rating which seems accurate for the quality of the service provided and the amount of watchable content we receive from the service.

6 months ago

It was very easy to use and a good value for the money. They changed how you get from one screen to another. I liked the old way better.

Prime Video