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Peacock Review 2023

Katy Ward

In a Nutshell

With more than 40,000 hours of free content, Peacock is an excellent choice if you want to watch TV and movies online but are worried about the cost. If you’d like to unlock additional content, the service’s premium plans will allow you full access to its online library, which includes live sports programming. While Peacock isn’t accredited by the Better Business Bureau, it does offer a sleek and intuitive interface and a full-service app.

pros

  • 40,000+ hours of free content
  • 50+ always-on channels
  • Uncluttered, user-friendly interface

cons

  • Phone support not available
  • Not accredited by the Better Business Bureau

Peacock Peacock Visit Site

Peacock: Plans & Pricing


Free

Best for watching TV and movies without obligation

Premium

Best for unlocking all content

Premium Plus

Best for avoiding ads and watching offline

Cost per month
Free
$4.99
$9.99
Cost per year 
Free
$49.99 (-17%)
$99.99 (-17%)
Hours of movies and TV shows
40,000+
60,000+
60,000+
Number of always-on channels
50+
50+
60+
Live sports and events, including Winter Olympics, Super Bowl LVI, Premier League, and WWE
X
Next-day access to NBC hits
X
Offline downloads
X
X
Watch ad-free*
X
X

*A small amount of content will still contain ads due to legal streaming rights

How Much Does Peacock Cost?

With access to TV shows and movies such as The Office, Parks and Recreation, and Crouching Tiger, Hidden Dragon, you may be more than satisfied with Peacock’s extensive selection of free content. 

However, you could consider upgrading to a paid service if you want access to its full library of TV and movies, which includes content such as the Harry Potter movies and live sports events. As a paid member, you can also watch NBC shows such as Law & Order: SVU and Saturday Night Live via Peacock’s next-day streaming service.

If you’re keen to watch ad-free programming or download movies and TV for offline viewing, the more expensive Premium Plus plan could be right for you.

In terms of pricing, Peacock’s fees for its paid services are lower than many of its competitors. Likewise, its selection of free programming is easily one of the most impressive on the market. 

How Does Peacock Work?

If you’d like access to Peacock, the first step is to enter your email address into the company’s website and select your chosen plan. You’ll then need to create an account by providing information such as your name, date of birth, and zip code. Note that you won’t need to enter any credit card information to create a free account.

If you’re a Cox Internet customer with an Essential or above video package, you may also have access to the Premium service as part of your plan. Likewise, the Premium service is available to Xfinity and certain Spectrum TV or internet customers.

Once your account is up and running, you can stream Peacock on these platforms and devices:

  • Android TV
  • Apple TV
  • Fire TV
  • Roku
  • Xfinity
  • Android phones/tablets
  • iPhones/iPads
  • PlayStation

The service will allow you to stream on up to 3 devices simultaneously. You can find a full list of eligible devices here.

In addition to its on-demand offering, Peacock provides free access to more than 50 TV channels. As the company is a subsidiary of NBC, many of its channels are from the network. 

Available TV channels include

  • NBC News Now
  • Sky News
  • WWE Network
  • NBC Sports
  • Premier League TV 
  • GolfPass

You can find a full list of free channels here.

In addition to network TV, the service offers Peacock Originals—content that is either produced by Peacock or for which the provider owns exclusive streaming rights. Some of the most popular examples include One of Us is Lying, Below Deck, Bel Air, and Vigil. You should note, however, that this selection is more limited than some competitors’ offerings.

That said, Peacock could be a particularly good choice if you’re a fan of classic sitcoms, as its selection includes favorites such as Cheers, Punky Brewster, Monk, and The Dick Van Dyke Show.

If you’re a Spanish speaker, the service could also be an attractive option, as it includes a wide selection of programming under the Latino button on its interface.

Overall, we found Peacock’s interface extremely user-friendly and less cluttered than those offered by some of its more expensive competitors.

Is Peacock Reliable and Safe? 

Peacock has a rating of 1.5 out of 5 on Trustpilot, which is classified as bad. While those who rated the service highly praised its selection of classic shows and its strong customer service, dissatisfied customers complained of technical difficulties and were frustrated with the high number of ads.

The company isn’t accredited by the Better Business Bureau.

Help and Support

You can contact Peacock 24/7 through live chat on its website. Alternatively, its agents are available over email or through direct messaging on Twitter and Facebook. Social media support hours are 9am-1am (ET) every day. You should note, however, that phone support isn’t available.

When we contacted the company over social media, we received an extremely helpful response in less than 5 minutes.

If your query is more general, Peacock has a selection of FAQs on its website that answered most of the questions we had about the service and how it operates. It doesn’t, however, have a blog.

What About the Peacock App?

If you want to stream Peacock on the go, you can download the app from Google Play or the App Store. 

You can use the mobile app to perform the same streaming functions as on any of your home devices. If you have a Premium Plus subscription, you can also download available titles to your mobile device for offline viewing.

The app has a rating of 4.4 out of 5 in Google Play and 4.6 out of 5 in the App Store, with many users praising the quality of its sports content.

Peacock Peacock Visit Site

Bottom Line

With an impressive selection of free programming, Peacock is certainly worth a look if you want access to a streaming service but are worried about the price tag. And if you’re a sports fan or would like next-day streaming for hit NBC shows, it may be worth upgrading to one of its (reasonably priced) paid plans. The most significant downside we encountered is that the company doesn’t offer customer support over the phone.

Although Peacock doesn’t offer a free trial on its paid plans, you can get a flavor of its content by creating a free account and then deciding whether you’d like to upgrade.

FAQs

Does Peacock have parental controls?
Yes. You can set up a PIN to restrict access to age-related material on your account.

How do I cancel my subscription?
You can cancel your subscription by clicking on the Plans and Payments section in your account. As well as canceling your subscription, you can downgrade from a paid to a free membership. Be aware, you won’t receive a refund on any unused portion of your membership.

What internet connection speed will I need?
If you’re using WiFi or broadband, Peacock recommends having a speed of at least 2.5MBPS. With 3G or 4G devices, it recommends a minimum speed of 450KBPS.

Oxford graduate Katy Ward is a seasoned journalist and editor covering personal finance and software topics for Top10. Over a 15-year career, Katy has worked with several finance titans, including Barclays, Tandem Bank, and Yahoo! Finance.

Peacock customer reviews

Based on 25 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

Peacock is a pleasant company to work with and they have delivered well on the products that they offer.

5 months ago

I like the fact that their commercials are shorter than on live TV. The cost is very affordable.

6 months ago

We just purchased a new TV and ordered Netflix, and Peacock was included in the package. We love the variety of programming on Peacock, and we are now big fans.

6 months ago

I love watching Peacock, they have great movies on there, love it.

6 months ago

It's a good service.I find that the programing is high quality and everything is unique.

6 months ago

A 5 star streaming service. I've had no issues and it's very easy to navigate. I like that the price is affordable.

6 months ago

It has a great selection of different types of movies, sports, and tv series. It is easy to find something we will like watching.

6 months ago

I have never been disappointed. Peacock has a variety of quality options and is very affordable.

6 months ago

Peacock has some great shows that are completely free. The free sign-up was very easy to download. I can easily access the app and watch great shows on any of my devices almost anyplace I go.

7 months ago

I love that it has premier movies that come on and awesome tv shows as well. Overall, I enjoy watching so many different shows and movies. I'm eagerly waiting to see what is the next new featured show.

7 months ago

Peacock has an impressive library. I like that they have a free subscription and that it is now available on ROKU and Amazon Fire tv.

7 months ago

I love that on Peacock I have options for live TV and for movies any time I want. I can watch tv when my favorite shows are on. I like that I can watch movies when I have the time to and if I don't, I can pause it and come back to it anytime I want. And there are a lot of true crime shows available and I love that genre.

7 months ago

We love that Peacock has a lot of great programming to choose from and is cheap compared to other streaming TV services.

7 months ago

Peacock is the best streaming channel there is. It has all I want and more. No other steaming channel has what I want.

8 months ago

I use the free service, and they have a lot of good shows on there that I like to watch. I think it's pretty affordable to upgrade it to the full service, so I don't have to watch ads.

5 months ago

It has several shows that are good and that's the only way we can see them. It's good.

5 months ago

I find that Peacock offers a wide selection of films and TV shows that I like to watch. Many of their movies are highly rated newer releases, which I really like.

5 months ago

Peacock is a good service. They have a lot of great tv and movie options, and the cost is really affordable. Peacock doesn't need to be any better. They are the best.

6 months ago

I like this service because it had some cool shows and I wouldn't mind paying for the service. Maybe they can add a few more new shows.

7 months ago

It's a good dea, they have really good shows, and it works well. I like it.

Peacock