Roofmaster Review

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Roofmaster at a Glance

Specializes in: Manufacturing and repairing roofing equipment and parts

Average price range: Varies by domain

Warranty: 90-day warranty on defective equipment and parts: replacement or refund

Response time: N/A

Best For: Sourcing or repairing any and all roofing equipment and parts

Services

Roofmaster provides quality equipment and parts for every step of a roofing job. While recognized as an authorized distributor and warranty-repair provider for Briggs & Stratton, Kohler, Honda, Kawasaki, Leister, Clearfield, Reimann & Georger, Alemite, Grover Pumps, SpeeFlo (Titan), Hennes, Reeves, Graco and others, they also cover repairs from manufacturers not listed above. 

With a large repair and fabrication shop, complete with laser-cutting equipment, Roofmaster can construct custom parts or repair parts for any job. This enables Roofmaster to repair, clean, refurbish or rebuild all makes of kettles, repair or rebuild hoists, turntables, conveyors and engines for roofing equipment, repair or source spray equipment parts, and subcontract outside cutting. Roofmaster can also bring your old kettles up to the latest CA regulations, including lights, D.O.T., signage and bumpers. 

In a nutshell, Roofmaster sells all the equipment you need for a roofing job, and can repair any piece of equipment or part brought in, regardless of its origin or whether it appears in its catalogue. 

Pricing

Pricing varies between equipment and is available only by contacting a Roofmaster dealer or office. However, you do have a few payment options. Mastercard, Visa, AmEx and Discover are all accepted, although Roofmaster unfortunately won’t take any credit card orders over the phone. Instead, you need to fill out an authorization form and contact the head office.

There is a credit policy, which offers some flexibility, especially when paying in cash. A 1% discount is applied for payments made in cash within 10 days of invoice date, although this doesn’t apply to freight, labor or sales tax, or if previous outstanding invoices are still unpaid. 

In terms of shipping, there’s a $2.00 handling charge on all UPS packages, and $6.00 charge for prepaid truck shipments. Just be sure you check everything upon receipt, as Roofmaster declines responsibility for freight loss or damage. In such cases, you would need to speak directly with the consignee. 

Customer Service and Response Times

For sales or customer service, Roofmaster can be contacted during business hours by telephone in the Los Angeles area, Seattle area, Bay area, Dallas/Fort Worth area, and Atlanta area. Alternatively, each of the above centers can also be contacted by email. 

All sales require contacting an office for quotes, as prices are not listed on the website. 

Roofmaster’s technicians have a combined experience of over 400 years in repair, service and sale of roofing equipment, with an average of 15 years per team member, so you can be sure to receive quality customer service and advice regardless of your enquiry. 

Warranty

Roofmaster has both a return policy and a warranty.

For returns, you need only contact the closest Roofmaster sales office and ask for a Returned Goods Authorization form. All returns, however, must be made to Monterey Park, CA. Freight is prepaid at the customer’s expense, unless the return is due to a shipment error. Merchandise that can be resold immediately is subject to a 15% restocking charge. Otherwise, reconditioning costs may apply. 

Any and all products manufactured by Roofmaster are subject to a warranty of 90 days for defects in material and workmanship. If you encounter a problem with any of the equipment or parts, you can reach out to a Roofmaster specialist who will verify that the items have been stored, installed, maintained and used properly.

If the inspection reveals a defect, Roofmaster will repair or replace the product in question. So long as the product has not been misused, neglected, abused, improperly installed or repaired, altered or modified, you should have no problem with the warranty. 

Roof Master Visit Site

Other Services Offered

Roofmaster has also branched out into 2 additional sectors: roofing-related drains and Non Flat Lite (NFL) tires.

The website features a questionnaire that will guide you through the process of finding replacement drain parts for pretty much any job, and also includes a huge variety of drains for new installations. No problem if you only need to replace a dome or ring either, as these items can be sold separately. Roofmaster sells and services drains by Frank Pattern, Josam, LSP, Marathon, Smith, Thunderbird and Zurn. 

Roofmaster’s proprietary Non-Flat Tires are made from microcellular polyurethane elastomer, injected into a regular pneumatic tire. As a result, they weigh two-thirds less than foam-filled flat-proof tires. Production is also environmentally friendly, so you can feel good about using NFL’s on your job site. Flat-proof tires can be a huge time and money saver for businesses that work on or with construction sites, rental yards, roofing, golf courses, landscaping, and security. 

Summary

Roofmaster has one of the largest catalogues of roofing equipment and parts we’ve ever seen. Add to that repairs on non-catalogue equipment, laser-cutting capabilities for custom parts, and a highly experienced repair and sales team, and you have everything you need to start and finish just about any roofing job, drainage included.