Thumbtack Review

Sarah Badani

In a Nutshell

Got a leaking faucet? Need your toilet unclogged? Sewage backed up on your street? Thumbtack is there. A network of pros, Thumbtack makes finding local plumbers and contractors a snap. Put in your project request, check out real user reviews, and hire on the spot thanks to Thumbtack’s easy to use platform & app. And with a money-back guarantee to protect homeowners from property damage and inferior workmanship, you really get white-glove service.

pros

  • Thousands of contractors in a single network
  • Money-back guarantee on damage and workmanship
  • Great mobile app

cons

  • Can’t get all types of repairs in all areas of the country
  • Thumbtack isn’t an actual plumber
  • Not all searches yield a lot of results

Thumbtack Thumbtack Visit Site

Thumbtack at a Glance

Specializes in: All types of plumbing installation, cleaning, and repairs
Average price range: Varies depending on contractor and project
Warranty: Thumbtack money-back guarantee on workmanship and property damage
Response time: Usually within 4 hours, up to 24 hours
Best for: Anyone looking to hire a professional plumber

Plumbing Services Offered

As a services network, Thumbtack hosts thousands of professionals under a single roof. This is great if you’re looking to shop around and want to get the best price based on multiple quotes. Since there are so many plumbers within the Thumbtack network, pretty much every type of plumbing service you could imagine is covered by one or some of these professionals. To give you an idea, here is a partial list of the plumbing services available from Thumbtack contractors:

  • Dishwasher repairs
  • Dishwasher installation or replacement
  • Water heater repairs
  • Water heater installations and repairs
  • Garbage disposal repairs
  • Garbage disposal installation and replacements
  • Washing machine repairs
  • Washing machine installations and replacements 
  • Plumbing pipe repair
  • Plumbing drain repair
  • Water heater installation or replacement
  • Plumbing pipe installation or replacement
  • Sink or faucet installation and replacement
  • Toilet installation or replacement
  • Toilet repairs
  • Sink or faucet repairs
  • Plumbing inspection
  • Septic system repair and maintenance
  • Main sewer line clearing
  • Outside area drain cleaning 
  • Shower and bathtub repair
  • Shower and bathtub installation or replacement

Each contractor will have their own specialties, though. So be sure to clarify with each plumber whether they can do the services you require and what’s included in the price (more on that below). What’s really great about using a service like Thumbtack is that it comes with verified reviews from real people who have used these services before. After receiving a list of contractors, you can browse the various profile pages to get a better idea of the different companies available for your plumbing project. 

Thumbtack has done a top-notch job with its contractor profile pages. Each page has a ton of easily comprehensible information that is displayed clearly. You’ll get a summary of the company, along with relevant details like address, contact info, background check info, and hours. Then you can read the real user reviews. NOT all reviews are verified; some come from Facebook or other social media channels. But you can clearly see the reviews that are verified with a Verified label at the bottom. So you know which reviews you can really trust.

Additionally, Thumbtack contractors have ratings to give you a better idea of which plumbers have proven themselves to be reliable, courteous, and professional. Thumbtack has a strict code of conduct that it expects all of its service professionals to uphold. If one of the contractors doesn’t abide by these rules, they’re likely to get cut from the team. This makes shopping around a lot easier and more secure for homeowners seeking a trustworthy plumber to invite into their home.

Pricing

Pricing will vary considerably depending on a lot of factors like where you live, which plumbing job you need doing, and which contractor you hire at the end. With so many plumbers in the Thumbtack networks, though, it’s easy for homeowners to shop around and find competitive pricing for their jobs. Below, we’ve listed a partial pricing chart for some of the services available from Thumbtack professionals. Bear in mind though, that these prices can be significantly higher or lower when calculated to fit your specific criteria:

Plumbing project
Approximate cost
Minor repairs and installations 
$150 plus parts
Clogged tub or sink
$135
Clogged toilets
$125
Clogged main sewer line or outside area drain 
$225

Of course, Thumbtack itself is totally free to use. So you can utilize the helpful reviews and search tools without paying a dime.

Testimonials

“Andy responded to me quickly and came to my apt and help me out within a few hours. He was very kind, friendly, and professional. He not only fixed my sink drainage but also cleaned the piled up dirt. Thank you so much Andy. I highly recommend him!” - Michiko Y

“I had a toilet clogged before company was coming and another plumber was two hours late for appointment after taking a week to schedule. Andy’s came within an hour and fixed the issue immediately. Extremely pleased.” - Jaimie N

“I cannot rave enough about Dwight's professionalism and workmanship ... Excellent service. Honest, to the point, reasonable. If you need a knowledgable plumber, look no further!” - Christine C

Customer Service and Response Time

Thumbtack doesn’t handle much customer support since it’s not the one handling your plumbing job. But it does have a tremendous help center with just about any question and answer that might come up. It also has a helpful blog and articles to further assist homeowners.

Thumbtack has a policy of contractors at least attempting to return your request within 4 hours, but it can also take up to 24 hours during high-traffic times. Once you reach out to a contractor, you’ll get a price quote. Approve the quote, and you’ll set up a date for them to come fix the plumbing issue and complete the process.

Warranty

Thumbtack has something that almost no other contractor network provides: a money-back guarantee. The guarantee covers situations like when a plumber doesn’t get the job done according to the specs detailed in the contract or if the job is not completed. If this happens, Thumbtack will reimburse you up to $1,000. What’s more, Thumbtack’s guarantee covers you for property damage up to $100,000. That’s an incredible offer considering Thumbtack isn’t even the one you hired to do the work.

Thumbtack Thumbtack Visit Site

Other Services Offered

Thumbtack is a colossal network of service professionals, and it is by no means limited to just plumbing jobs. In fact, you can find just about any service or job you are looking to get done with this vast network. And the best part is that Thumbtack works based on your location. So you won’t have to wait a long time to get your needed-project done. Here is a very partial list of the extensive additional services Thumbtack professionals have made available to you through its network:

  • Pet care
  • Event planning
  • Web design
  • Legal services
  • Photography
  • Life coaching
  • Marriage counseling
  • House sitting
  • Tech support
  • Resume writing

We could go on, but you get the idea.

Summary

Thumbtack is a great resource for anyone looking for plumbing professionals (or any other service for that matter). The platform is free to use, so you can run multiple searches without any consequences. All Thumbtack contractors are held to a strict code of conduct. So you are working with respectable businesses that perform professionally. Thumbtack provides customers with detailed profile pages for each plumber, giving you details, reviews, and sometimes clear pricing to help you gauge your decision

Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

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30 Nov 2020

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