HomeAdvisor Plumbing Review

Sarah Badani

In a Nutshell

HomeAdvisor is an extensive resource for homeowners loaded with useful tools like project cost calculators, local professionals finder, and online bookings. With a tremendous network of experts available, HomeAdvisor really helps consumers connect all the dots via this convenient, online platform. A free tool to use, HomeAdvisor puts the power of choice and comparison back into the consumers’ hands.

pros

  • Happiness Guarantee
  • Background checks and verification
  • Slew of useful tools

cons

  • Not actually a plumber
  • No workmanship guarantee

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HomeAdvisor at a Glance

Specializes in: Useful tools for comparison, project calculations, costs, etc. for homeowners

Average price range: Varies depending on plumber

Warranty: Varies depending on plumber

Response time: Varies depending on plumber

Best For: Planning plumbing projects and getting competitive prices

Plumbing Services Offered

Just to be clear, HomeAdvisor does not offer any plumbing services. It is a comparison site with plenty of helpful tools that homeowners can use to get the best rates for the home improvement projects they need done. But those projects won’t be executed by HomeAdvisor. Instead, you’ll be matched by HomeAdvisor with trained professionals that match your search criteria. You can then choose whether or not you want to use one of these plumbers to get the job done.

In terms of which plumbing services are available, that will vary greatly from one plumber to the next. With thousands of professionals in the network, though, HomeAdvisor partners can pretty much cover any plumbing problem that arises. It’s important for you to check with the professional before you get started that they can actually complete the job you are hiring them for. Here’s a partial list of the plumbing services provided by the partner plumbers in the HomeAdvisor network:

  • Faucets repair

  • Faucets replace

  • Fixtures replacement

  • Fixtures repairs

  • Pipes repairs

  • Pipes replacement

  • Plumbing for a Remodel or Addition - Install

  • Toilet Install or Repair

  • Water Heater Install

  • Water Heater Replace

  • Bathtub Install or Replace

  • Clawfoot Tub - Install

  • Drain Clog or Blockage - Clear

  • Drain Line Breakage - Camera Locate

  • Gas Piping

  • Plumbing for a Remodel or Addition - Install

  • Refrigeration System - Install or Replace

  • Refrigeration System - Repair or Service

  • Sewer Main - Clear

  • Sewer Main - Install, Replace or Repair

  • Shower Install or Replace

  • Shower Pan Install

  • Sink Install or Repair

  • Steam Shower - Install

  • Sump Pump - Repair or Replace

  • Sump Pump or Interior Foundation Drains - Install

  • Tankless Water Heater - Install

  • Tankless Water Heater - Repair

  • Toilet Install or Repair

  • Walk-In Tub - Install or Replace

  • Water Heater - Install or Replace

  • Water Heater - Repair or Service

  • Water Main - Install, Replace or Repair

  • Whirlpool Bathtub Install or Replace

  • Jetted tubs installation

  • Jetted tubs replacement

Pricing

HomeAdvisor is a totally free service to use. Again, you aren’t paying for plumbing services, because HomeAdvisor doesn’t provide that. You WILL have to pay the actual plumber who comes to do the plumbing job you hire them for. These prices will vary depending on a lot of factors. Most plumbers won’t even give you an estimate or publish general rates on their website because there’s such a big variance in pricing from one project to the next.

What you can get from HomeAdvisor is a true cost pricing guide. And for many homeowners, this feature is worth its weight in gold. Not to exaggerate here, HomeAdvisor is really providing a useful service for homeowners. Usually, people go into a home improvement project blindly. They’re not really sure how much the plumbing service (for example) will cost. So, they’re taking a stab in the dark, which makes it difficult to budget properly. You can either call around to find out the approximate price range of the plumbing job you need done, or trust that the first quote you’re given is honest and accurate.

Or you can use the true cost pricing guide from HomeAdvisor. This feature tells you a real industry average of how much a project should cost in your area based on thousands of other similar plumbing projects like yours. With this accurate information, you save a lot of uncomfortable phone calls and can better budget yourself. So yes, we really feel that this is a tremendous service that HomeAdvisor provides. Here’s a small sample of the cost guide:

Slab leak repairs

$500-$4,000

Burst pipes

$125-$750

Cleanup from burst pipe (water damage cleanup)

$1,000-$4,000

Main line leak

$300-$4,000

Unclogging drains

Approximately $200

Finally, if you like to know exactly what you’re dealing with before you do anything, HomeAdvisor has a Fixed Price services section, as well. Here, you can pick from a list of services available that have already been quoted prices for. If you agree to the price, that’s exactly what you’ll pay. No more, no less. This is a good option for consumers who don’t want to browse through options or comparison check various plumbers.

Testimonials

“The plumber was polite, punctual and very professional. Our toilet was clogged. The issue was resolved quickly and the price was very reasonable. On the second call, He worked very carefully doing delicate work to repair some old kitchen pipes under my sink. He explained that because of the age of the pipes they could crumble and need major repair underneath my house. He knew I was on a fixed income. He hoped to avoid that expense for me. He even had the parts he needed with him. He also shared as he worked that he had experience repairing pipes like mine before. They are copper dating back to the 1950's.” - Lorraine Richmond, VA

“I am very pleased that I was able to get the service person I wanted very easily. They were very nice and honest. Also, I like the fact, very much, that HomeAdvisor vets them. Also, as I understand it, if you have a problem, HomeAdvisor will help.” - Rosemary Henderson, NV

“Great way to get project bids in an emergency. Within an hour of discovering a hot-water tank leak and filling out a Home Advisor form, we received calls and quotes from several plumbers. This made the process of finding a plumber very smooth! We will definitely use Home Advisor again in the future when we need to hire a professional.” - Bruce Westford, MA

Customer Service and Response Times

The type of customer service and response times you get will vary from one plumber to the next. Generally, plumbers in the HomeAdvisor network offer 24/7 emergency services. And a lot of the professionals in this network offer same-day or within a few hour appointments. Specific details, including the structure of the visit, when they'll arrive, etc. will depend on the policy of each individual plumber.

HomeAdvisor customer support is available via phone and even live chat.

Warranty

HomeAdvisor does have its Happiness guarantee. That means that if you aren’t happy with the work done by a plumber you hired through HomeAdvisor, the service will have another professional come in to do the job again or compensate you for any damages or losses incurred. There are several rules and conditions, but this is still one of the best guarantees given by a comparison site.

On top of that, many of the plumbers in the network do provide you with a workmanship guarantee. This warranty can cover parts and the labor done, so if you aren’t happy with a job done, if something is damaged during the servicing process, or if a part breaks within the warranty period, the plumbing service will come back and fix or replace the problem. How long the warranty is and what conditions apply vary from one contractor to the next. Be sure to check with the plumber before you hire them concerning what their warranty policies are.

What's more, HomeAdvisor can give you the knowledge that you are working with professionals. To begin with, HomeAdvisor does a thorough screening process on all businesses and business owners within its network. The screening process includes a background check, along with a search of all relevant criminal records and sex offender database search. HomeAdvisor will also check all relevant licensing, verifying that the plumber's licenses are up to date with local and state-level standards. Additionally, HomeAdvisor checks that the business is in good standings in whichever states it is operating in and verifies the Social Security number of the business owner to confirm their identity.

A preliminary screening process is done before a business is accepted into the HomeAdvisor network, and then it is carried out again every 2 years after that. Additional checks can be performed if a business triggers a red flag, as well.

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Other Services Offered

HomeAdvisor doesn't just stop with plumbing services, either. The extent of the services you can compare is as long as a mid-summer's day. You can get professionals for everything from kitchen remodeling to electricians, carpentry, painting, and more.

Summary

HomeAdvisor provides a useful service for homeowners to comparison shop for plumbers in their area. With additional services, including true project cost guides, a project cost calculator, and reviews, HomeAdvisor is really a valuable resource for homeowners. And since it’s a free service, homeowners have nothing to lose.

Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

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01 Dec 2020

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