Mr. Rooter Plumbing Review

Sarah Badani

In a Nutshell

Founded in 1970, Mr. Rooter Plumbing has been helping people across the country (and some of our neighbors to the north and the south, too) with their plumbing problems for almost half a century. Just the right combination of old-school charm and new-age technology.

pros

  • No overtime charges
  • Trained, licensed, and insured experts
  • Workmanship guaranteed

cons

  • Not all policies and services available everywhere
  • Guarantee is not stated clearly on the site
  • No pricing published on site

Mr. Rooter Mr. Rooter Visit Site

Mr. Rooter Plumbing provides professional plumbing services from qualified, licensed, and insured plumbers for every plumbing emergency 24 hours a day, 7 days a week, with no overtime charges.

Mr. Rooter Plumbing at a Glance

Specializes in: Plumbing maintenance, repairs, and installs

Average price range: Varies from one project and plumber

Warranty: All workmanship and parts are guaranteed

Response time: Same-day service

Best For: Commitment to quality, fast response times

Plumbing Services Offered

Mr. Rooter Plumbing is a network of locally-owned and run plumbing services that are spread across the United States. What's nice about this large-scale, small-town combination is that Mr. Rooter Plumbing provides its customers with a personal, courteous, and friendly touch (the kind you get with small-town businesses), while still maintaining the professionalism, expertise, and state-of-the-art technology that a larger corporation can provide.

With such an extensive network of plumbers, you'd expect the list of available plumbing services offered by Mr. Rooter Plumbing plumbers to be considerable. And you'd be right. Mr. Rooter Plumbing offers a vast range of plumbing services. Here's a partial list of what's available. Bear in mind that since this is a national chain service, some services may not be available in some areas:

  • Clogged Drains

  • Basement Floor Drains

  • Bathroom Drains

  • Kitchen Drains

  • Laundry Room Drains

  • Sewer Drains

  • Drain Cleaning

  • Frozen Pipes

  • HydroScrub® - Jetting

  • Leaking Pipes

  • Plumbing Diagnosis & Inspection

  • Plumbing Repairs

  • Toilet Flange

  • Faucet Repair

  • Hydronic Heating Repair

  • Shower Repair

  • Sink Repair

  • Tub Repair

  • Water Softener Repair

  • Garbage Disposal Repair

  • Plumbing Replacement & Installations

  • Appliance Installation

  • Backflow Preventer

  • Bidet Installation

  • Boiler Installation

  • Dishwasher Installation

  • Faucet Installation

  • Garbage Disposals

  • Hot Water Dispenser

  • Plumbing Vents

  • Sump Pump Backup

  • Toilet Installation

  • Water Heater Installation

  • Water Softener Installation

  • Plumbing System Maintenance

  • Plumbing Video Camera Inspection

  • Sewer Line Repair & Replacements

  • Sewer System Backups

  • Sump Pumps

  • Trenchless Sewer Line Repair

  • Water Heater Installation

  • Water Line Repairs

  • Water Line Replacement & Installations

  • Water Heater Repair & Replacements

  • Well Pump Installation & Replacement

  • Tankless Water Heaters

  • Backflow Prevention Device Testing & Repair

  • Water Treatment & Purification

  • Water Softeners & Filters

  • Gas Line Repairs

  • Backflow Prevention Device Replacement & Installation

  • Gas Line Replacement & Installation

  • Boiler Service

  • Septic Pumping

  • Septic Tank Service

  • Septic System Installation

  • Preventative Maintenance Products & Services

  • Leak Detection

  • Water Damage Restoration

Additionally, Mr. Rooter Plumbing provides commercial plumbing services for a wide range of industries, including restaurants, hotels, business offices, health clinics, sports arenas, shopping centers, grocery stores, food plants, universities, and public buildings. The commercial plumbing services include:

  • Diagnosis

  • Check-ups

  • Installations

  • Upgrades

  • System maintenance and cleaning

  • Emergency plumbing repairs

  • Clog removals

  • Leaking faucets

  • Leaking toilets

Pricing

Mr. Rooter Plumbing, like most plumbing services, doesn’t publish specific pricing quotes online. That’s because the costs incurred for the various services provided will vary from one situation to the next. For example, one clogged drain may be a simple process to unclear, while another may have deeper, more complicated build-up to dislodge. So, there’s no way for a plumber to tell you a basic price for the services until they’ve seen the damage that’s been done.

The way it works with Mr. Rooter Plumbing is that you first make a commitment-free appointment with a plumber. The plumber will come to your home and diagnose the situation. What's cool about Mr. Rooter Plumbing is that it uses some state-of-the-art diagnostic techniques to figure out the root as well as the extent of the problem quickly. Once the problem is assessed, the plumber will give you a flat rate price for the entire project. What we really like is that you are under no obligation to use the Mr. Rooter Plumbing plumber unless you agree to the estimate.

So, you won't get exact pricing just by going to the website. But one thing that we can say about Mr. Rooter Plumbing’s pricing is that it's a flat rate, not hourly. So, no matter how long the project takes, you'll never have to pay more than the quoted rate. What's more, Mr. Rooter Plumbing does charge the usual overtime fees for longer projects, holidays, or weekend plumbing emergencies. That's a big perk of working with a customer-friendly service.

Inspections are also free when you use Mr. Rooter Plumbing for plumbing services. Mr. Rooter Plumbing offers one-off pricing for every service available. Alternatively, you can pay for a membership. The Advantage Plan offers a few benefits to its members, including:

  • Priority scheduling: Since Mr. Rooter Plumbing plumbers are usually around 24/7, this isn’t such a huge perk, but priority is always nice.

  • Preferential pricing: This is just a fancy way of saying a discount. You get a discount for any service provided by Mr. Rooter Plumbing.

  • Periodic specials: In addition to your preferential pricing discount, members also receive special discounts and loyalty rewards.

  • Personalized records: As an Advantage Plan member, you’ll have your plumbing inspections and records carefully updated and logged with every visit. This might be helpful for finding more cost-effective solutions over time.

  • Transferable agreement: Members can take their membership with them wherever they move to.

  • Multiple site coverage: You can also use your Advantage Plan membership on any property you own, including multiple homes or businesses.

Testimonials

“I have used you guys several times in our house and our rental house. You are always there when you say you are going to be and on time. You keep me informed of all you are doing and the cost of the service. I want to thank you very much and thank the technician. He was very nice and polite.” CANDY H. , TEXARKANA, TX

“Gordon came out here late yesterday afternoon and fixed our plumbing problem in no time flat! Awesome first experience with Mr. Rooter and Gordon. Would highly recommend them and will use them again in the very near future to descale my tankless hot water heater.” KIM P. , WILLIAMSBURG, VA

“I was very impressed with Eric. He treated my home like it was his own. He was very courteous, clean, and neat. He was concerned about checking that everything worked correctly. I would have him back again if I needed plumbing services.” VIOLET Z. , POMPANO BEACH, FL

Customer Service and Response Time

Mr. Rooter prides itself on great customer service. For one thing, they’re available all the time for emergency services, even on nights and weekends. You can call to make an appointment whenever you need it (855) 982-2028. Mr. Rooter is also very good about scheduling appointments around your schedule.

Mr. Rooter plumbers will take care of the problem on the spot, so you don’t have to schedule more appointments to get the job done.

Warranty

Mr. Rooter Plumbing services come with a quality service guarantee. All workmanship and parts come with a guarantee. The one criticism we have for Mr. Rooter Plumbing is that it does not clearly state the exact amount of time that the parts and workmanship are guaranteed for. We'd like these details to be clearer. But still, there is a guarantee, so that's a plus.

What’s more, Mr. Rooter Plumbing is very strict about the plumbers it hires into its organization. Every plumber needs to have a high level of training, be licensed to practice in their field, and have the proper insurance. That insurance is like a warranty on the job getting done right. What’s more, Mr. Rooter Plumbing plumbers are required to continue their education even after they’ve been hired to ensure that they keep up with industry best practices, new technologies, and advancements.

Additionally, Mr. Rooter Plumbing has a commitment to a satisfaction guarantee. The staff is dedicated to:

  • Leaving your home as clean as it was when they found it

  • Treating each customer with respect

  • Working around your schedule

  • Providing professional and courteous services

Mr. Rooter Mr. Rooter Visit Site

Other Services Offered

Mr. Rooter Plumbing offers its services in all 50 states (except Hawaii) as well as several areas in Canada, including Saskatchewan, Alberta, Quebec, Newfoundland, Labrador, Nova Scotia, and British Columbia. Mr. Rooter Plumbing services are also available in Puerto Rico.

While it doesn't offer much in the way of additional services, Mr. Rooter Plumbing does offer something just as valuable (in our opinion at any rate). There is an informative plumbing blog on the website with incredibly useful articles about everything from easy water conservation tips to the differences between hard and soft water. We found the tips provided by the blog posts to be particularly helpful.

Summary

Mr. Rooter Plumbing has an extensive list of plumbing services available across the United States and much of Canada, as well. You can get same-day service from a qualified plumber, and pricing is always quoted upfront and without a commitment. We also like that you can sign up for a membership with Mr. Rooter Plumbing to get discounts and preferential treatment.

Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

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22 Sep 2020

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