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Rentokil Pest Control Review

Sarah Badani

In a Nutshell

Rentokil is a global leader in pest management, assisting homeowners and businesses in more than 70 countries around the world to eliminate major infestations and minor pest problems. Working across industries like hospitality, food management, and manufacturing plants, Rentokil specializes in eco-friendly pest management that works effectively without harming you or the environment. Bugs, rodents, and wildlife beware. Rentokil means business.


  • Professional pest control for businesses and residential
  • ISO certified, BPCA members, and on-going staff training
  • Free pest assessment on-site


  • Not accredited by BBB
  • No pricing information on the website

Rentokil at a Glance

Pests Covered
Wildlife, bed bugs, cockroaches, fleas, spiders,
ants, flies, and more
Participating States
70+ countries
Response Time
Under 24 hours
Return Treatments
Per client basis
Number of technicians

Pests Covered

As both a residential and commercial pest elimination service, Rentokil addresses all pest issues including seasonal pests, crawling insects, flying insects, rodents, wildlife, and other problems. Here’s a more inclusive list:

  • Flies
  • Wasps
  • Moths
  • Ants
  • Woodworms
  • Bed bugs
  • Cockroaches
  • Fleas
  • Spiders
  • Silverfish
  • Mosquitoes
  • Mice
  • Rats
  • Birds
  • Stored produce insects
  • Textile pests
  • Other wildlife 

Rentokil works with both private homes and professional businesses, an impressive claim that most other pest control services can’t make. Some of the professional sectors covered by Rentokil include:

  • Food and beverage processing
  • Facilities management
  • Hotels and hospitality
  • Pharmaceuticals

The fact that Rentokil works on a commercial level bodes well for homeowners because it means you can get professional, industrial-grade equipment, products, and procedures at wholesale pricing.


As with other pest control services, Rentokil doesn't have a published list of prices for its services. This is because so many factors go into the services. So, every customer receives custom pricing as per their situation.

What we really liked about Rentokil's pricing policy, though is its upfront approach. Rather than hiding behind ambiguous terms and technical jargon, Rentokil has an entire section on the website explaining the pricing structure and what goes into the custom price you receive (things like size of property, type of treatment, number of treatments, size of infestation, etc.).

Rentokil has different pricing structures for commercial and residential customers too. There are also recurring plans for continuous treatment.


Rentokil doesn’t list a specific time frame for its satisfaction guarantee, so you don't have a 30-day or 60-day guarantee, for example. Instead, Rentokil says that it will send a technician back to your house or commercial property until the pest problem is solved completely. While the ambiguity of not having a concrete guarantee policy is a little unnerving, the fact that Rentokil offers to give you a dedicated technician who will ensure the problem is resolved makes up for this lack of technical details.

Customer Service

Rentokil offers both phone and email customer support. From the UK, you can reach a representative at 0808 256 9325 and at (855) 243-5148 from the US. Alternatively, you can fill out the online contact form and get an email response.

It’s worth noting that Rentokil has received continuous high ratings on TrustPilot from both residential and commercial customers for its superior services. What’s more, all technicians are highly-trained and certified by the BPCA.

Green Pest Control

Not only is Rentokil committed to clean pest control, but this company is actually one of the driving forces behind tech development in the field. Rentokil brings nearly 100 years of research and development to the table, introducing innovations like non-toxic pest control products and IoT enabled pest control systems.

Rentokil also uses a totally chemical-free pest control method of pest elimination called heat treatment. This solution works against bed bugs, cockroaches, and wood boring insects in a safe and environmentally-friendly way.


Do a quick search online for Rentokil reviews, and you’ll quickly see how popular this pest control service is. On every third-party review channel, you can find positive feedback about a job well done and complimentary customer service comments. Here are a few real customer reviews:

(Residential) "I am very happy to recommend Rentokil. Thanks to Tom we are mice free and I am no longer terrified of spotting something running across the carpet. I found him reliable and punctual and pleasant to deal with. He got the job done quickly and I appreciate how understanding he was of my fear of mice. Definitely recommend. Five stars!" - 5/5 Eithne McDemott 05th October 2017

(Residential) "I would have no hesitation in recommending this company. Their representative David Ward was professional and courteous. He did a superb job with no fuss and the problem has not recurred. Would highly recommend Rentokil"- 5/5 Paul Kelly 13th July 2017

(Business) "I find rentokil very good to deal with, their response times and service are excellent. when given larger project works they are carried out professionally and in a timely manner." - 5/5 Cian Kiely

(Business) "My experience of Rentokil was excellent once contacted their representatives called three times and was always courteous and most efficient." 5/5  Phil Kehoe 27th August 2017

Bottom Line

Rentokil provides thorough, immediate, and exhaustive pest elimination services. With technology powering these operations, Rentokil has an impressive lineup of products and solutions to help deal with every pest eventuality. The fact that Rentokil will return to your home or business until the problem is solved is also encouraging. And best of all, an A+ rating from Better Business Bureau and an excellent rating from TrustPilot tells you how well-liked this business is across the board.

Whether you're trying to protect your brand name, manage commercial property infestations, or just want to eliminate pests from your own home, Rentokil is an excellent choice.

Sarah Badani writes for and has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.

Rentokil customer reviews

Based on 18 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

3 years ago

There is not really anything bad to say about this company.

3 years ago

Great customer service and pest control. Are the best at what they do, compared to similar companies.

3 years ago

They are the best at what they do. They always did an outstanding job as my company's plant care service.

3 years ago

They have a good reputation. They also have very good customer service that is quick to answer my questions.

3 years ago

Have excellent service tech, Ray, who is very professional and knowledgeable. Ray always is punctual and very responsive.

3 years ago

I have some personal experience with this brand. Overall I like the company.

3 years ago

Needs repeat service, didn't work first time. Could be improved to work first time so repeat visits are unnecessary.

3 years ago

It gave great service overall though there was some kinda drawbacks like they didn't have enough trained workers who will deal with clients in proper way.

3 years ago

Rentokil is easy to use and affordable. They are also customer friendly.

3 years ago

Rentokil has advancing technology and automation to lead them into a new age of operating.

3 years ago

I had a lot of cockroaches. I used rentokil 4-visit package and it worked very well. Cockroaches are gone.

3 years ago

Rentokil provides a very efficient service. Was easy to schedule and they work fast. Super customer service.

3 years ago

Because this company really works.

3 years ago

They have performed just as I expected, checking my home seasonally for pests and removing potential problems before they get bad.

3 years ago

I think Rentokil was easy to use and overall I was pretty satisfied. However, I think that there is some room for improvement with customer service.

3 years ago

It was somehow not really what I am looking for but sometimes it did do the job.

3 years ago

I have received the best service from them and they are willing to go beyond their required service.

3 years ago

I am very new to using this brand. I do not know what to think about it yet. I think that the quality of the service is good for the amount of money it costs.

18 reviews
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