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TelaDoc Online Doctors Review

38 customer reviews

In a Nutshell

Teladoc is a more convenient and affordable way for Americans to get the medical treatment they need. Available online or via a mobile app, Teladoc connects patients with licensed doctors and therapists to help them with physical and mental ailments. What’s more, Teladoc sessions are a fraction of the price of traditional doctor’s appointments, and many are covered by your insurance policy.

pros

  • 24/7 everyday care
  • Confidential, professional mental health counseling

cons

  • Cost of visit varies on type of visit and plan
  • Not available internationally

Teladoc Teladoc Visit Site

Teladoc at a Glance

How Can I Get Treatment?: Phone, video, app

Urgent Care Fee (or price range): Same as regular appointment $75-$90

Accepted Insurance: 50+ insurance providers

Medications Prescribed: All medications and refills except controlled substances

Hour of Operation: 24/7

Follow up Consultations: Yes 

How Does Teladoc Work?

Teladoc lets you sign up completely online or via the mobile app, so registration is very simple. 

  • You’ll begin by filling in some basic information about you, including name, date of birth, gender, and language preference.
  • Next, you'll choose your health insurance provider and input your policy number. This allows Teladoc to access your policy benefits, so you can get an accurate idea of what is covered by your plan. If your plan isn't listed, you can select the "not available" box.
  • Teladoc will confirm your benefits and update you with the necessary information.
  • Finally, you’ll create an account with Teladoc and be set up with an online account.

Once you have an account, you can schedule an appointment at any time of day or night via the mobile app or online account dashboard. We recommend downloading the app because Teladoc has done a really good job making appointment bookings much simpler via this channel. The app is also an easy way to check your medical status and history.

To book an appointment, go to your dashboard or send Teladoc a message. Explain the symptoms or reason for your visit, and Teladoc will set you up with a qualified healthcare professional to give you the proper treatment and advice. Appointments can be made by phone, video chat, or app.

What Does Teladoc Treat?

Teladoc is a non-emergency telehealth service. It is available for regular treatment, advice, and care of standard medical conditions and issues. Teladoc is also available for mental health issues, specific dermatological problems, medical advice, and sexual health, as well as wellness and prevention, including nutrition guidance, back care, and more.

Here is a partial list of the services available through Teladoc:

  • Flu
  • Infections
  • Anxiety
  • Stress
  • Skin conditions
  • Cancer consultation
  • Stomach issues
  • Sinus infections
  • Eczema
  • Psoriasis
  • Rashes
  • Pink eye
  • Nutrition advice
  • Back care
  • Coronavirus
  • Sexual health

Teladoc psychiatrists can prescribe medications as long as they are not controlled substances, non-therapeutic drugs, or high-risk of abuse drugs because these are not allowed to be prescribed online. Some of the medications that cannot be obtained online include:

  • Adderall
  • Ativan
  • Concerta
  • Klonopin
  • Librium
  • Tranxene
  • Ritalin
  • Vyvanse
  • Valium 
  • Xanax 
  • Medications for bipolar disorder
  • Lithium
  • Lamictal
  • Depakote
  • Tegretol
  • Schizophrenia medications
  • Abilify
  • Latuda
  • Risperdal
  • Seroquel
  • Zyprexa 

How Much Does Teladoc Cost?

Teladoc has different plans for different types of healthcare requirements, including Everyday Care, Mental Health, and Dermatology. Not only are there varying prices for each of these types of visits, but the length of time for each appointment will vary from one category to the next. This makes sense since you'll probably need a bit more time when working through a mental health issue such as depression or bulimia than you would for a quick consultation about flu-like symptoms.

With the Dermatology appointments, there comes an extra benefit. You can ask just as many follow-up questions as you'd like for 7 days following your appointment. If you require more consultations, you can request the same doctor to continue the treatment. Teladoc works with many health insurance providers, so appointments may be partially or fully covered under your plans. It's worthwhile to check with your employer or HR rep to see what your policy covers.

For those without coverage from the health insurance provider, these are the standard fees Teladoc charges per visit:


Everyday Care
Mental Health
Dermatology 
Price per visit
$75
$99 and up per visit
$95 for consult
Use case
Everyday care for adults, children, and families for non-emergency conditions including flu, allergies, bronchitis, etc.
Secure and confidential counseling from a licensed therapist/psychiatrist for anxiety, depression, and other mental issues
Diagnosis and treatment of skin conditions including eczema, psoriasis, acne
Availability 
24/7
7 days a week from 7am-9pm
24/7 online and app access with customized treatment plan

To access these prices per session, you’ll need to purchase monthly or annual plans. The monthly plan costs $5 per month, while an annual plan is significantly cheaper at $30 a year.

For sexual health treatments, Teladoc partners with STDCheck.com, a reputable sexually transmitted disease testing service. Teladoc will provide you with the lab request, and STDCheck.com will take your sample, test for STDs, and send you the results. This pricing varies depending on which STDs you request testing for.

Does Teladoc Take Insurance?

Teladoc works with over 50 of the top name health insurance providers in the country, including:

  • Aetna
  • Allwell
  • Ambetter
  • Anthem BCBS
  • Ameriben
  • Arizona Complete Health
  • Imagine Health
  • Cigna 
  • Clover Health
  • Nova Health Care
  • Pacific Source
  • Trillium Community Health Plan
  • United Healthcare
  • Western Sky Community Care

With many health insurance providers, your policy will cover the cost of some or all of your Teladoc appointments and services.

What Do People Say About Teladoc?

“Opened the app and uploaded a couple photos of my skin. About a couple hours after requesting the visit, I received a notification that my condition had been reviewed. The message from the dermatologist was easy to understand and felt personalized.” Kiana F

“I am very grateful to Teladoc. I have lymphatic metastatic cancer. Your service gave me a sense of freedom that I had lost. I have admiration and respect for the Teladoc specialist because of his unique listening abilities and especially the questions he formulated to my treating oncologists.” Linda B

“Prompt, professional, attentive to my needs. I received a second opinion in an impossibly short time, giving me the confidence to continue with surgery. There is no way this could have been done face-to-face. Thank you to everyone involved.” Kevin H

Teladoc Teladoc Visit Site

Teladoc FAQs

Q: Does Teladoc prescribe medicine?

A: Yes, except for controlled substances.

Q: Can Teladoc give me a doctor’s note?

A: Yes. 

Q: Do I need a subscription for Teladoc?

A: Yes. There are annual and monthly plans.

Q: What hours does Teladoc have appointments available?

A: Everyday care and dermatology have 24/7 availability. Mental health has hours daily from 7am-9pm.

Bottom Line

Teladoc is a new service that is making medical care more affordable and accessible to Americans across the country. From everyday care to sexual health and mental illnesses, Teladoc has the professional doctors and psychiatrists on staff to give you the treatment you need. And with 24/7 care for most appointments, Teladoc is there when you need it.

Nicky Lowney has been writing about health and medicine for more than 15 years. With a master’s degree in health communication, she specializes in translating complex medical information into readable, engaging content. Nicky has written for Tufts University School of Dental Medicine, Decision Resources Group, and EBSCO Information Services, among other clients. In her free time, Nicky enjoys cycling, hiking, and performing with her local community theater.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Please do not use this site if you or someone you care about are in need of urgent medical assistance, in which case, please dial 911.

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Top reviews

A*****n, AZ
2 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

Because its convenient and shows doctors in network, it allows you to make appointments, and it keeps track of everything for you

A**s, MI
a month ago

It's just not the same as an actual visit. The telecom relies on the patient being honest with a doctor they don't know. In 2018 physicians reported that their patients would save everyone time and money if they were honest from the start. The diagnoses are based on subjective symptoms reported from the patient. If you are trying to get a specific treatment of would be fairly easy way to fake the symptoms to achieve the end.

B*****a, NC
18 days ago

They were there when I needed a doctor while on vacation and away from my primary doctor. They were able to prescribe me meds that I could pick up.

E**n, MN
2 months ago

I do not like going to the doctor's office. Using Teledoc allowed me to stay at home and discuss my medical problem with a doctor online. It was easy to use and I was happy with the virtual care I received.

B***, TX
3 months ago

I had a sore throat with chest congestion. Called to get cough medication and antibiotics.

G***a, MA
4 months ago

It is very high conscious medicine care from which I can get the best service. It is cost worthy

J**e, OH
3 months ago

I, like many, are nervous right now with the pandemic Corona Virus, and I talked online to a Teledoc so make sure I knew what to look for as I am a high risk person for the virus.

J****i, ME
a month ago

User friendly. I found this was easy to use and follow. Software download was easy to understand and worked smoothly.

K***, MO
a month ago

Everything worked perfectly was able to get the prescription I needed to cure the rash without having to visit dr office.

M**a, CA
2 months ago

It was quick and easy to use. I usually have to pay a fee but they waived it. The only problem is that it said it was going to be a 15-minute wait but it turned into 45 minutes. I wasn't in a rush.

P***S, WI
a month ago

It was awesome. It was easy to use and very efficient. I found it to be very useful and really helped me

R*****h, TX
2 months ago

Really customer friendly. I didn't have to go anywher . I will use them again. They are included in my insurance policy

T*****y, VA
a month ago

I was very impressed with the doctor/practitioner who helped me. I was reassured that my case was mild and what to do. I am glad my rd can be delivered

N*****e, SC
a month ago

I really love the convenience and that I can see a doctor from home on my smartphone with an app

C***, GA
4 months ago

I think everyone is trying to get used to this. It is all trial and error. It is safer and less time wasted

D****s, NC
2 months ago

Teledoc is beneficial and very Informative about any possible health issues that people may be experiencing. I can't think of anything that I dislike about it.

E***n, OR
3 months ago

Very easy to use and good quality image, connected with no problem, and the session went well

H***, MO
a month ago

It was really easy to use for a first time user. I think that it is a great tool to use when you cant do dont want to leave the house.

E***y, NY
3 months ago

I thought the medical advice I received was very good and the price was fair. Definitely more convenient then going to a walk in clinic

J***, MI
2 months ago

It was great. Saved us a trip to urgent care. The doctor we talked with was extremely friendly and knew what she was talking about

38 customer reviews