PlushCare Review: Affordable Online Medical Treatment

Sarah Pritzker

In a Nutshell

PlushCare is newer on the telemedicine scene (but so is everyone), and it’s already built a trusted reputation for itself. Employing only doctors who trained at the top 50 medical schools in the country, PlushCare offers high-quality medical care for less. Working with most major insurers, PlushCare is just a copay away.

pros

  • Works with most major insurers
  • Unlimited messaging with medical staff
  • Fill prescriptions and refills

cons

  • Uninsured visit costs are high
  • Only available in US

Plushcare Plushcare Visit Site

PlushCare at a Glance

How Can I Get Treatment?
Video, phone chat
Urgent Care Fee
$99
Accepted Insurance
Most major insurers (Cigna, BlueCross, Aetna, etc.)
Medications Prescribed
SSRI, SNRI antidepressants, antibiotics, most medications (not controlled substances)
Hour of Operation
Appointments within 15 minutes
Follow up Consultations
Included via chat

How Does PlushCare Work?

PlushCare offers video chat appointments that you can book and conduct over your smartphone. Here’s how it works:

  1. Download the PlushCare app
  2. Book an appointment
  3. Speak to a doctor from your smartphone
  4. Pick up your prescription from a local pharmacy

PlushCare also has a useful chat feature that lets you ask questions to doctors and other medical staff directly on the app. You can ask any question you want, and messages are unlimited. This is an incredibly advantageous feature, especially if you’re the type who has a lot of questions before or after appointments. 

What Does PlushCare Treat?

PlushCare treats on-going conditions, offers everyday care, and provides support for some urgent medical issues including:

  • Cold and flu
  • Sinus infections
  • Bacterial infections
  • Sore throat
  • Urinary tract infections
  • Pink eye
  • Sexually-transmitted diseases and STI
  • Bacterial vaginosis
  • Diabetes
  • Asthma
  • Anxiety
  • Hypertension
  • Depression
  • Thyroid disorders
  • PrEP
  • Prescriptions and refills
  • Birth control
  • Hair loss
  • Mental health issues

PlushCare does not treat major medical issues and mental disorders including excessive bleeding, personality disorders, suicidal thoughts, homicidal tendencies, etc.

How Much Does PlushCare Cost?

PlushCare offers a straightforward membership plan for both insured and uninsured participants. Here’s the pricing structure for both options:


Insured patients plan
Uninsured patients plan
Price per month
$14.99
$14.99
First visit cost
Standard copay
$99
In-app messaging
Unlimited 
Unlimited
Online care team
Yes 
Yes 
Online same-day appointment booking
Yes 
Yes 

So for $99 or the cost of your usual copay, you can see a PlushCare doctor within 15 minutes. And you get additional benefits. As a member, you’ll be entitled to:

  • Unlimited in-app messaging with a medical care team (before, after, and in between)
  • Online care team
  • Same-day appointments

We think unlimited messaging is the biggest perk. Most people have lots of questions but no one to ask them to. Having a doctor on call is an incredible benefit. What’s also impressive about PlushCare is that it has a family plan. You can share your PlushCare membership with up to 5 members. Each adult will get their own private account that nobody else can access. This is huge, and we haven’t reviewed a single other online doctor’s service that offers such a service.

Does PlushCare Take Insurance?

PlushCare works with most major insurance companies in the US, meaning it’s considered an in-network medical service and is covered just like a regular doctor’s visit. You’ll only have to pay a standard co-pay, making PlushCare one of the most affordable options in telemedicine. 

PlushCare works with several insurers including Blue Cross Blue Shield, Humana, UnitedHealthCare, Aetna, Cigna, Anthem BlueCross, and more.

If you don’t have insurance, you can still get PlushCare for the same price as an insured patient. You’ll just have to pay $99 for the visit instead of your company.

What Do People Say About PlushCare?

“Dr. Allan Marks has helped my daughter two times and we cannot recommend them enough. My daughter has ADHD and can’t wait in a waiting room forever. This was the fastest and easiest way to get my daughter diagnosed and pick up a script. & One time we used this service when no other doctor was open. Plush care was available! My daughter didn’t have to even leave the house in 6 degree weather (would have made her MORE SICK). She had severe sinus infection and Dr. was not only clear and nice but looked up holiday pharmacy hours ahead of time to make sure I could pick up the script in time! AWESOME! 2nd time went just as smooth. Thank you!”

 - Lisa S. Crystal Lake, IL

“My experience has been seamless. I downloaded the app and made an appointment on a Sunday. I had an appointment within minutes for less than 2 hours later. Dr. Burruss was super professional, thorough, as well as kind and communicative. He made me feel at ease right away. After my appointment I got a text saying that my prescriptions had been called in. The pharmacy already my prescription on file when I went to pick up because PlushCare included it with the call-in. I highly recommend this service to anyone who needs quick and efficient care.” 

- JCLALAPP

“This is so easy and quick. I had a cold virus that turned into a sinus infection. I pulled over on my way to a meeting to video chat w a doctor. He was attentive, kind, and efficient. After a few questions, he diagnosed my ailment. The call took less than 10 mins. Prescription was at the pharmacy later that day. I will be a client for a long time. Thank you.”

- Patrick S. Alpharetta, GA

PlushCare FAQs

Does PlushCare prescribe medicine?

Yes. PlushCare doctors can prescribe all medications that are not controlled substances. You’ll receive a 90-day prescription sent to your local pharmacy.

Can PlushCare give me a doctor’s note?

Yes 

Do I need a subscription for PlushCare?

No, but if you want access to the membership benefits you’ll need a subscription

What hours does PlushCare have appointments available?

PlushCare is available 24/7, and if you are a member, you can book an appointment and see a doctor within 15 minutes.

Plushcare Plushcare Visit Site

Bottom Line

PlushCare is an up and coming telemedicine service, and for good reasons. The online doctor’s service offers same-day appointments, bookings within 15 minutes, and easy to use video chat sessions with some of the most highly-trained doctors in the country. PlushCare’s main highlight is that it offers unlimited text messaging for all its members to ask any question to a doctor any time they want. What’s more, PlushCare has a family plan that lets you include up to five family members in a single plan. Each member gets their own private account, so you can get the medical treatment you need from the comfort and privacy of your own home.

Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in a variety of fields.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Please do not use this site if you or someone you care about are in need of urgent medical assistance, in which case, please dial 911.

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28 Sep 2020

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